Import Specialty Service & Repair for Audi, BMW, Jaguar, Land Rover, Mercedes, Mini, Porsche, & Volkswagen in Nashville

Melissa Marlow

★★★★★

a month ago

Unbelievable service, professionalism, honesty and expertise. I won’t let anyone else touch my car. Definitely one of the very best in town. It’s run by a strong Christian family. The honesty is refreshing. Love these guys!

Jennifer Wang

★★★★★

3 months ago

This is not a review of ISS's work on my vehicle, because they didn't do any work on it. It's a review of their honesty, which is something that isn't always present in auto shops. I brought my car in for a problem with my trunk door and approved the $185 diagnostic charge. When they started digging into it, they discovered my car was still under warranty and called me to let me know so I could cancel the diagnostic and bring it in to the dealer. They could have very well gone ahead and done the diagnostic and charged me the fee but they didn't. Their honesty and timeliness was very much appreciated, as was their overall level of kindness and communication.

Tanja Getter

★★★★★

a month ago

The team at ISS is nothing short of phenomenal. They take the time to inform you on what is happening, why, what you should look out for and are open and honest about recommendations. When looking for a new car I will only consider brands that they service

Choyer Lumpp

★★★★★

a month ago

I have been going to Import Specialty Service for years. I have always had a good experience. They are both professional and friendly. Always great customer service. They are honest and upfront about what needs to be done.

Kasey Shumaker

★★★★★

5 months ago

I took my Mercedes-Benz to Import Specialty Service for an estimate, and they completely exceeded my expectations! From start to finish, their team was professional, knowledgeable, and genuinely cared about earning my trust. Not only did they beat the dealer’s pricing, but I also had the pleasure of meeting their foreman, Kevin Stanley…a true Mercedes-Benz Master Technician. He took the time to walk me through each recommended repair, explaining what was needed and why. That level of transparency gave me total confidence to move forward. The work was done efficiently and with attention to detail, and my car has never run better. I’m now bringing both my other Mercedes-Benz and my Audi there for service. Import Specialty Service has officially become my go to shop for all European car repairs. Thanks again to the entire crew for setting the standard in quality and customer care!

Brandon Browning

★☆☆☆☆

a month ago

I wish I could give them 5 stars but unfortunately I can’t. I am highly disappointed with the service I received. I brought my vehicle in for a diagnostic testing for the base rate for a diagnostic test. Apparently my battery went dead before they could test it further. They told me if I wanted them to further test my vehicle I would need to purchase a battery from them. Mind you my battery is under warranty so why didn’t they just tell me to come and get my battery and take it back to where the warranty came from. Nooo they wanted to sell me a battery to resume the remainder of the diagnostic testing. Then I was told it could possibly take 3 more hours just to possibly tell me what’s wrong with my car. I decided not to go any further so I paid them for the first hour of telling me nothing. I had my car towed and called up another shop and they told me that it would only take them two hours to find out and it was rare to take longer than 2 hours just to tell me what was wrong with my car. I think this company just wanted to make money off of me but I wasn’t going to allow them. Taking my car here was a waste of time and money neither of the two I can get back. Personally, I don’t recommend and for a female to tell me what’s wrong was even more questionable…. She needs to sit down and answer phone calls…I will not be back and I don’t recommend!!! Additionally, all the bad reviews are true because I had the same experience.

Garrison Lee

★★★★★

4 months ago

These guys are incredible. I’m from out of town, had car issues and needed it fixed last minute. They were the only place that accommodated me even when they really had no availability. Great work, fast work, good people. Take your car here. PS..I never leave reviews but had to for them.

Richard Dixon

★☆☆☆☆

a month ago

I spent nearly $5,000 at this shop repairing my BMW, and just 17 days later I started getting oil pressure warning codes. I brought the car back immediately because I was concerned, but they told me they weren’t sure what was wrong and that I would need to spend about another $1,000 just for further diagnostics — with the possibility of several thousand more in repairs. After spending that much money less than three weeks prior, I expected more support. It was difficult just to get them to even look at the car again, and there was no offer of warranty help (which they promised before accepting my payment) goodwill service, or meaningful troubleshooting. I eventually took the car to a different shop for a second opinion. They found the oil pressure warning was caused by a loose cap and fixed it for only a few hundred dollars. Since then, the issue has not returned. Whether this was poor diagnosis or simply a lack of care, my experience left me feeling pressured toward expensive additional repairs while the real problem turned out to be something simple. I strongly recommend getting a second opinion before trusting this shop with major work

Robin Clutter

★★★★★

3 months ago

I drive 2 1/2 hours to get my car serviced here because they are the only ones I trust. I like that they tell you the things that need to be done asap and the things you can wait a bit on. I also appreciate that they take care in keeping your car clean as they work on it. My steering wheel is clean and doesn’t have dirt or oil on it from their hands. They also applied a current coupon that was on the website that I knew nothing about but gave it to me anyway. They did not have to do that.

Mike Findley

★★★★★

5 months ago

As ALWAYS, Ryder and Import Specialty team went WAY above and beyond!! Best customer service you will find anywhere in any industry/business! Always makes it super convenient for vehicle drop off AND pick up and transportation after drop off. The best technology out there to show you pictures and videos of exactly what is going on with your vehicle so you/I can understand what is going on AND why!! Would recommend them to anyone I know as I am a several decade customer and will be for life! Thanks Import Specialty Services!!!

Erich Groos

★★★★★

Edited a month ago

They were polite, efficient and available in an emergency situation. Work was described in detail with estimate in a nice online process. I would use them again in the future. Back again and same level of service. They are the real deal.

David Dalsky

★★★★★

3 months ago

My wife's air conditioning was out and I searched for an independent shop that could diagnose the issue honestly. Doug and staff did a great job, including not doing more than needed. Being a family business was an added plus for us.

judith barrom

★★★★★

5 months ago

I have used import specialty for about 10 years, the team is awesome. My service manager is Ryder Gibbs, he always is very fair, open, and honest, about my repairs on my car. I would never take my automobiles to anyone else, but Ryder at import specialties

Carol Greenberg

★★★★★

6 months ago

I’ve been taking my cars to Import Specialty for 3 years and have always had excellent service. The people there are very kind, attentive and knowledgeable. And they always provide Uber rides to an from my home for no extra charge.

shamika pierce

★★★★★

7 months ago

I’ve been bringing my vehicles to Import Specialty Service for the past two years and they have never let me down. Doug and Ryder are the two gentlemen that I’ve worked with the most. They always take their time to explain what the problem is, if any and what will resolve the issue. They are knowledgeable of their service offerings, very helpful and patient. I highly recommend Import Specialty Service if you are in need of get servicing done to your European car!

walle sparks

★★★★★

6 months ago

A great shop. They replaced my transmission without any issues. Import Specialty Services has a great team which are customer-focused. If you are looking for a shop who can do a variety of tasks on a foreign auto, I would recommend you take it here.

Kandice Hytche Simms

★★★★★

4 months ago

The group was extremely helpful, knowledgeable and understanding! Asked and answered all my questions, took the time to explain, in detail, their findings and assisted me with everything I needed! Highly recommend and will be using them in the future!