Integrity Auto Services Lubbock

Chase Brown

★★★★★

7 months ago

Place was great. They had my transmission replaced in under two weeks. Communication was great, and very friendly staff. They have a sweet dog that roams around the place too.

Sheryll Rasberry

★★★★★

a year ago

The most honest people and great service. Took my cargo van in to do a diagnostic for the engine light and they had it for 2 hours, took it out to drive and checked it over good and gave me a very precise print out and didn't charge me anything. Was honest and friendly. Even though the owner of the van has decided not to repair it at this time, I will definitely use this business for any future issues for maintenance and repair on my vehicles. I've found my place 😊

Sasha Smith

★★★★★

a year ago

I went to Integrity auto repair for the first time for repairs to my suspension system. They did the repairs at a great price and really fast. The office is very clean and everyone is very professional. My car is 14 years old and runs a lot better than before. It accelerates a lot faster due to suspension repairs and new intake manifold gasket. They always answer the phone unlike some repair shops and price is better than the other four shops that I called. I plan to continue to use them in the future.

Raven jones

★★★★★

a month ago

I want to thank integrity auto services of lubbock... yall are a blessing🙌 it took about hr too fix my problem even though they where busy on other cars thanks so much

Seth Hawke

★★★★★

5 months ago

These guys are awesome. Super friendly and had a ton of work done on my Jeep in less than a week. Thanks again!

Harlie Collins

★★★★★

a year ago

Our family experienced car trouble during our Christmas vacation, and Integrity Auto Services went above and beyond to help us. When we called on Christmas Eve, they made themselves available immediately and welcomed us warmly. Glen, who was our primary contact, demonstrated exceptional service through his honest communication and helpfulness throughout the process. It's rare to find an auto shop willing to assist on a holiday, let alone provide such outstanding customer service. We highly recommend Integrity Auto Services - they truly live up to their name.

Mike Walker

★★★★★

8 months ago

Dropped off my car before I left town. When I got back my car's hail damage was fixed. The crew did an outstanding job. Highly recommend them.

Nicholas Crowder

★★★★★

a year ago

My experience was amazing. My car died on the side of the highway headed to Dallas and we towed it their shop, when we arrived everyone went out to help get the car off the trailer without us even asking. Everyone I and my mother interacted with were extremely polite and offered more help than I would have ever expected. They got back to me quickly with what was wrong and even though the repairs were more than what I could afford (not because their cost was bad, just because I was broke and the car wasn’t worth it) Jan let me leave it there while I was out of town so that the salvage company could pick it up. I’ve worked in the auto repair industry and dealt with a couple of repair shops and no one has ever displayed the care and Integrity that they did. I would absolutely recommend them 100%.

Brian Henegar

★★★★★

2 years ago

I recently used Integrity Auto Services for the first time and am highly impressed. The technician, Glen, is extremely knowledgeable. I brought my vehicle in with several known issues and Glen not only diagnosed the specifics related to those, he also found some other underlying issues that were contributing to the poor performance of my vehicle by causing things like air flow and fuel mixture problems that were resulting in poorer mileage. One of those underlying problems was a part that, unbeknownst to me, had apparently been damaged during a previous repair (at a different shop) and had been taped together and “rigged” in place. Glen explained how this allowed not only the air flow problem to occur - but also contributed to another problem by allowing dirt and debris to affect other functions. Yes, the repairs were expensive - as are nearly all automotive repairs these days. But, I felt the pricing definitely was fair - and lower than it would’ve been at many other shops - given the number of parts needed and the labor involved. (Some of the things I elected to go ahead and have done were things that were not immediately critical - but were recommended as preventative measures that would be easier (less expensive) to fix during the existing repair process versus having to come back later and tear things apart all over again. And, these recommendations were clearly explained and my resulting questions answered without any pressure that I had to proceed with the non-critical repairs.) I also felt that overall the entire staff went above and beyond what I expected in order to get my vehicle back to me quicker than estimated so that I could stop paying for the rental that I was using. Their communication throughout the process was also top-notch. Bottom line: Integrity Auto Services will definitely be where I go for any future auto repair needs. I highly recommend that you do the same.

Aaron Davila

★★★★★

a year ago

Got my breaks and rotors changed. My vehicle performs so much better! The communication was awesome and business was very professional. They do honest work, wouldn’t recommend anywhere other than integrity!

T M

★★★★★

a year ago

I would absolutely recommend Integrity Auto Services for your car repair needs! My experience I was driving back from a visit with family, and was down to the last six hours of a three day road trip when my car broke down! There, I was stranded at 2 am. on destered New Mexico highway trying to quickly decide what auto repair shop I should have AAA tow my vehicle to!!!! As a woman, I have learned, several times, the hard way that you must be very careful about who you pick to work on your vehicle. I have lost a lot of money learning these lessons. When I searched how far a 200-mile tow would take me, it ended up being in Lubbock, Tx. I then searched online and found a repair shop called 'Integrity' the information explained that it was family owned, that they were fair and honest and, the kicker for me was the website photos of Integrity auto aervices working on police vehicles. I chose Integrity Auto repair, there on that dark deserted highway, as the place my vehicle would be towed 200 miles for repairs. Oh, how very grateful I am that I chose Integrity Auto repair! Integrity replaced a bad alternator on my vehicle along with performing car diagnostics, all done at a very fair price, providing excellent quality work and service. Since the repair, I finished the last 6 hours of that cross-country journey, and everything was running better than ever. I highly recommend Integrity Auto repair shop to anyone who appreciates having peace of mind, knowing that your vehicle will be repaired honestly and with fairness and high standards of service. If I lived in Lubbock, Integrity auto services would be the only auto repair shop I would take my vehicle to for repairs ever again. 💯 Thank you, Integrity Auto Services! You are amazing 🙌

Kyla Binns

★★★★★

a year ago

We found ourselves in an unexpected stressful season of car problems and didn't really know where to turn. After seeing their commercial we decided to call and schedule a diagnostic on our car. Right from the start we were received with kindness and professionalism by the owners and technicians at Integrity Auto Services Lubbock. Not only were they knowledgeable with evident expertise in automotive mechanics, but they went above and beyond to communicate with honesty and transparency every step of the way through diagnosing, price quotes, and repair of two vehicles. We had delayed much needed repairs out of insecurities about who we could trust, but they did an excellent job and now the fear is gone! If you need auto repairs we highly recommend these down-to-earth, honest experts who are genuinely looking out for their customer's needs and have proven they will go above and beyond to not only get the job done right, but will provide their services with the integrity they have staked their name on! Thanks again Jan, from the bottom of my heart!

Gregg Gilkey

★★★★★

9 months ago

Called about my A/C issue they said bring it in . Got me in almost instantly were upfront about the price ( which was very reasonable) . Diagnosed and fixed the problem . Very friendly and have a cool dog to keep you company . I will definitely refer them and also be a return customer !! Thank you

Johnny Weeks

★★★★★

2 years ago

I found a jewel of an auto repair shop. Integrity Auto Services Lubbock is the place. Repairs at dealerships can be costly if your vehicle isn’t under warranty. Auto Technician Glen is really smart, friendly and honest. Very fair pricing and excellent repairs performed. I’ll definitely be a repeat customer for sure.

Christina Fairbanks

★★★★★

Edited 11 months ago

SO HONEST AND KIND!! He left my car raised after it was done to show me the problem and gave me great advice. Super genuine and fair prices. Edit: I’ve continued to come back here and am happy with their kindness and great work every time

Wendy McWilliams

★★★★☆

2 years ago

Got our vehicle worked on in November. Didn’t write a review at the time just wanting to make sure the repair fixed my issue; which they did great! What I didn’t appreciate was being charged their 15%-20% card fees to pay with a debit card! I dont carry that kind of cash on me to have paid the service on hand nor checks. If they need to cover fees they should be discounting the service charges to cover it, not tell me after the work is complete I will owe another fee to use by card.

Walter Gray

★★★★★

a year ago

We had the very best experience with this shop. We had just started our vacation when a vehicle breakdown occurred. We limped into the shop and were met with kindness, understanding and quality work at every step. We appreciate everyone at the shop and highly recommend it