Shepherd's Auto Care

Misty Dawn

★☆☆☆☆

4 years ago

Had my van for 6 months now lies the whole time I paid half of the 1800$ bill. The chip needs replaced they put a used one in and can’t program it so they we’re taking it to the dealership to get a new one that was January I drove over they told me the dealership picked it up when we could clearly see it in the back now it’s at the dealership and I called the dealership they were not putting a new one in just trying to program the old one. They refused to refund me my money when they have not fixed anything!

Lauren

★★★★★

10 years ago

Fantastic service and a personal approach. As a woman it is hard to find a mechanic who is trust worthy and not condescending, the guys at Shepherd's are awesome. They explain everything in a way that you personally will understand, and address you personally instead of referring to "your husband" or "your father," which I appreciate. In addition to being explanatory, friendly, and polite, they did a great job fixing my truck! I also got a student discount. Thank you Shepherd's Auto Care!! I'll definitely refer friends & come back myself if I need anything else.

Amy Holladay

★☆☆☆☆

9 years ago

Horrible. They overcharge for labor & diagnostics; they charged me $79.50 for "diagnostics" even though I knew exactly what needed to be fixed when I brought my car in. I had three check engine lights on... two were for a misfire and one was for a speed sensor, in which I supplied to him. I am a young girl and they totally took advantage of my lack of knowledge for auto repair charges. When I brought my invoice to another TRUSTWORTHY auto repair shop (that were too full to fit me in), they were shocked at the labor they charged for putting on spark plugs, etc. and the fact that they charged me $79.50 for diagnosing an already known problem was ridiculous. I was told that "diagnostics" was necessary by the owner because putting on new parts doesn't always resolve the problem. This is true for some cases, but NOT mine. My check engine light code TOLD them EXACTLY what needed to be done. He refused to give me any money back and claimed that he didn't feel it would compensate for the work done. This man trys to act like he treats his customers great, but it's all a hoax. I paid approximately $487 to this place and I am furious that they have done nothing for me after I realized how much they ripped me off. Nothing. I will never go back here and I would advise anybody else the same. There is a reason they have such an open schedule and there is a reason they supply rides to their customers... it's because nobody wants to be serviced by them once they know the truth & they need any service they can get.

hnb112404

★★★★★

8 years ago

Great place to take your vehicle. Everyone was very nice and respectful. Everything was explained to me in detail. Brought my truck in being told by someone else that it was one thing, and leaving with it being another that didn't cost as much. They are very reasonable on their prices & do amazing work. If I ever need any work again, I will be taking any one of my vehicles to them to have fixed. Thank Y'all for great service & great people.

Jesse D

★★★★★

8 years ago

You can trust these guys with anything! Our whole family takes our vehicles there and we're never disappointed. If you don't understand the repairs that you're getting simply asked and they will explain in detail what's going on before they charge you a dime. If you're looking to purchase a used vehicle take your car to them first pay for an inspection and they are extremely thorough makes a huge bargaining chip for the vehicle but also lets you have the perfect idea of what you'll be buying...or maybe not buying.

Bektash Forza

★☆☆☆☆

3 years ago

They did minor engine repair. When they gave me the car, AC was not working and compressor was burned completely (when they dropped me off with my own car the AC was perfectly fine). I assume they idled my car for hours and maybe whole day in their shop and burned the AC. Then they asked for $2000 extra to fix the AC. I never had AC issue and was working perfectly fine before they dropped me off.

Potentia7 777

★☆☆☆☆

Edited 7 years ago

They fixed my car so fast! And escorted me back to work & picked me up at the end of the day 🙌🙌🙌 They also charged me out the wazoo... but I was glad to have my vehicle back up & running. However dealing with them as a business person is a different story ... rude,downright rude to women... I am the supervisor of a business here in Lubbock & if my guys call or take the trucks in then they are treated fairly decent,sometimes. Every-time I call to check up on the status of our vehicles ( which are our lively hood btw ) then I am verbally berated by a certain employee named Paul, his rudeness isn't just directed at me... he has also been extremely rude to a couple of my guys on occasion. I think he hates his job or something... we are a company that has used Shepherds exclusively for repairs,pm & inspections. We always pay our bill in a timely manner & I am now shopping around for a new place for us to use after months of being treated like we are a problem instead of a valued customer.I only gave this 1 star in order to post it. In my opinion they are mediocre mechanics at best with a terribly unprofessional attitude.

Luis Munoz

★★★★★

3 years ago

I had to get my SUV fixed before a road trip and other places charged me $4000+ to change catalytic converters and camshaft position sensor these guys not only gave me almost half price off but finished in one day! excellent service! I’m bringing my cars here when I have a problem.

Robbie Walker

★★★★★

7 years ago

Wheel bearings went bad on my truck just passing through. I limped it here & they verified it. They checked the rest of my front end to make sure nothing else was bad. They had the hub bearings off in no time. Had to wait on the parts to be delivered. Once they showed, they had them on quickly. They got me going very quickly. You don’t see that much anymore. These guys are great. Put on cartoons for my son to watch while I waited. Very reasonable hourly rates. I wish they were closer to where I live. 5 stars!

Vivian Godwin

★★★★★

6 years ago

I adore the gentlemen who work here. They take phenomenal care of me Every. Single. Time. They are great people to talk to, they provide outstanding service in a timely manner, they communicate more than any other auto care place I've been in (in and out of Lubbock) and explain everything that's going on with my car every step of the way. It is such a pleasure to work with these gentlemen. I highly recommend them.

Jenny Morgan

★★★★★

5 years ago

Fabulous service! I called to see how busy they were and was told to come on over. I went an hour later and had my car serviced immediately. A mechanic took it for a short test drive to hear the sounds I described. I needed my front brake pads replaced and they had it done in about 3 hours including their lunch break. I had been given a ride home and then picked up after the service was done. The price was lower than I thought. I'm always worried about being taken advantage of at repair shops since I'm a woman and ignorant about cars, but I did not feel that way at all here. I felt respected and will definitely return here for any more car trouble.

mary kamasinski

★★★★★

3 years ago

I adore these guys. They're honest, ethical and priced fairly. They really go the extra mile. They'll give you their opinion, but never push you to do anything. They'll let you know whether it's something that can wait or needs to be done RIGHT NOW. They'll help you find used parts if it's a viable option. They'll get you brand new parts if it's not. I've never felt pressured and I've always left happy.

Stan G

★★★★★

5 years ago

I recently moved to the area and was looking for an auto repair close by because my starter was going bad. So I drove up, told them the issue and they took me right away! I even got a ride back home. I got a call within the hour and since they already knew the problem, Paul said they would only charge half to do the other diagnostics. He suggested a rebuilt starter because they were cheaper. I also told him to check the front brakes because I thought that I might need them. He said the brakes were still good! Some garages could've went ahead and done the brakes since I brought it up but they were honest and that was refreshing! They did the job fast and came to pick me up to get back to the garage. I had the car a couple days and the starter didn't sound right so I went back. The mechanic came out to listen and agreed. This was not their fault as bad out of the box parts do happen. I asked if they could put a new one in instead of a rebuilt. Since I'm in business myself, I know they mark-up the cost of the parts so I told them I'd be happy to pay the difference plus the mark-up. It was late in the afternoon so they asked if I could come in first thing in the morning. I brought the car in, got a ride home and they were finished in about 2 hours. They picked me up from home right away and when I got to the garage, Paul only charged me their additional cost of the new starter with no mark up. The new starter sounded great! I was totally impressed with the whole experience. They will be my go to garage whenever I need service and repairs and I'll also recommend them to my friend and neighbors.

Jeannie Wurtzler

★★★★★

2 years ago

You get good honest service. No trying to get more from you NY doing work that doesn't need yo be done. Pep boys and the mechanic they recommended were going to tear my car apart piece by piece till they found what was wrong. Charging me exorbitant prices all along the way. Shephard found the problem and fixed their work at a reasonable price since the other mechanic tried to ruin my car by leaving the a/c lines open to the air. Shepard replaced the lines and made sure they did not have dust or dirt in the lines which could cause other problems. They were the greatest and are my go to for all mechanical concerns.

Martha Tenney

★☆☆☆☆

2 years ago

Worst mechanic ever!!! Had my son's truck for over a month. Was unable to fix anything . Screwed up a new carburetor and ordered another new one. Still unable to fix truck properly. Charged over 1000.00 and still had my son drive away knowing it was idling high and states a motor mount was compromised . Why didn't he even suggest to fix that??? Knew things were compromised but didn't care to make sure everything good before he released vehicle. Bad communicator. Didn't call when he said he would. No customer service, no concern except for money. Hope nobody goes there because will probably be in compromised vehicle. Definitely going somewhere else to have vehicle rechecked.

Nano Jessy

★☆☆☆☆

2 years ago

Stay AWAY from this place. Paid for repairs that didn't even last a mile from driving away. Took vehicle back, after they implied I was lying. They said they would fix it. Left it there a month, not a single call back from them for an update, I kept calling to get an expected date for vehicle to be ready all I got was runaround. They only had excuses, like the part is not in, this takes time, it will be ready, we had a wedding, wrong part came in, defective part. No Money was returned. Nothing was fixed. Stay Away! This has been the worst place I have ever been to. Do not rely on them.

Leah G.

★★★★★

3 years ago

Spoke with Ben, the owner, after emailing the company. He responded very quickly to my email, and was able to work me in in two days. Extremely friendly staff over the phone and in person. Owner even called me to let me know my car was ready, which most mechanic shops I’ve encountered don’t do. I always have to call them it seems, but this wasn’t the case at Shepherd’s. Took the time to explain in detail what they did to my car and took care of a small issue that we could not foresee. Reasonably priced and great work. I will definitely recommend them to my family and friends, and we will definitely be back when we need service in the future!