Intoxalock Ignition Interlock

TJ Rose

★★★★☆

Edited a year ago

Updating my review again to reflect my Intoxalock and customer service. After the last review, Mr. Slack called me and resolved my issues. Very professional and understanding. First line of communication needs to be replaced. Young ladies with attitudes putting me on hold for an hour and not transferring me properly, need to find a different line of work. Once you reach management Intoxalock is taken seriously. With the product you have to blow to start vehicle, then a random blow at about 5 minutes and then again I think every 20-30 minutes. You must blow on every arrival. If I go anywhere, get out, and come home that is 6 blows per trip. I can go to a dozen places in a day. That’s life. Grocery store, take kids to school, take off the trash, run to bank, any business, and errands. Many days I may have to blow over 25 times. This can cause anyone major anxiety issues. If you arrive at the moment Intoxalock recycles you may think it’s an arrival blow and it is not. This was very confusing this first six months. Wasn’t machines fault, but wasn’t mine either. Yet any violation costs $80 to reset and wasted time back and forth to location. More anxiety if you live paycheck to paycheck. Happened to me 3 times in 10 days. To finish, I would like to say thanks to Daniel Slack, Intoxalock supervisor. Because he resolved my issues this new review is much more positive. He is good at what he does. I will be providing NC DMV and Intoxalock management with a 6-month user report and summary. Grateful to be driving. Sincerely

Adam Johnson

★★★★★

11 months ago

(Kelsey, i think?) She did great and actually took the time to fix an issue I've dealt with for 6 months. And had to pay multiple fines over. She is helping me get that refunded as well where the last guy was always messing something up and taking forever.

Melvin galdamez

★★★★★

Edited a month ago

They literally don’t help with an accidental record of an lockout you can literally see if it was from alcohol or not this Intoxalock tries to get you for everything

Benny Lister

★★★☆☆

2 months ago

People are great, automated directory absolutely sucks !!! Got simple question and can't get a real person on phone !!

Van Ussery

★★★★★

Edited a month ago

All my questions were answered in detail. Technician was very helpful and timely.

amy deese

★★★★★

6 months ago

Kris was excellent! He fit me in for a switch hours earlier than expected! 5 stars

Kelsey Netting

★★★★★

a year ago

Great guys there. They were so helpful. Thought me how it works, warned me about possible problems and were quick to install. Clean shop and tried to make sure I was good.

wesley coleman

★★★★★

2 years ago

Cody Reed is one of the most helpful and intuitive people I’ve ever had the pleasure to interact with. He helped to solve a problem that was plaguing me for months. He absolutely deserves recognition for all he’s done and dare I say be given a healthy raise and more responsibility. Thank you Cody you are appreciated.

Charles VanDorn

★★★★★

Edited 5 months ago

Had a billing problem, but it was fixed by helpfull staff. Pleased with response.

Melissa Austin

★★★★★

Edited 2 months ago

everything is working great on my machine. The customer service is excellent n so is the people that installed the machine. Thank you!

Michael Cook

★★★★★

a year ago

Installer was very helpful and patient with me watching the training video... I appreciated how he broke down the process of everything and how it worked.

Chuck VanDorn

★★★★★

Edited 5 months ago

The guys at the installation center were great.

CLAUDIA VELASQUEZ AGUILAR

★☆☆☆☆

2 months ago

Terrible service trying to get in touch with these people

Alan Goode

★★★★☆

Edited a year ago

Nicole has been a blessing for me she has took the time and really listened to everything I've asked her she deserves a raise

Alice

★★★★★

2 years ago

I have only good things to say about the intoxalock Tate blvd Hickory location. I had several negative issues with the Intoxalock company itself, starting with the sales department and customer service, if you want to call it that.but Cody whom works at the Hickory location went above and beyond to help and fix the problems I was having with the blow device failing and fixing all the mistakes made by the sales department of The Intoxalock company, which was a nightmare for me. Cody, so far is the only employee that for me, has done his job and then some, and idk what I would have done without his help. Too bad this company doesn't have more employees like Cody, who actually cares, does his job and goes above and beyond to help and fix the problems. I highly recommend this specific Intoxalock on Tate blvd Hickory Nc location. Thank you so much Cody, you're awesome 👌 👏🏻 👍

Wesley Webb

★★★★★

Edited a year ago

This company came back and fixed my problem I am thankful for there help after the problem I encountered. Thank you

forbes auto sales

★★★★★

9 months ago

James is very helpful the whole team is great