Jaguar Riverside Service and Parts

Josh D

★★★★★

a month ago

I genuinely believe this is the best jag dealership in the nation. 100% inconvenient free. The moment I arrived, I was greeted with espresso and a danish. Probably one of my favorite places to visit. The riverside municipal airport is right down the street. (Ral) so drop off ur car & then just head to LA, Vegas or Sd for the weekend. Wonderful experience. Xj-8/xf-8/f-type R Josh D

Lasonja Dixie

★☆☆☆☆

Edited 2 months ago

**UPDATE** I had the opportunity to speak with the General Manager Joe! He did take the time to listen to what I had to say and expressed his apologies for my experience with the Service Dept. Thanks 🙏🏾😇Joe for being willing to listen and offer a solution to my issues. **Original Review** Terrible Service Tech Erin Dang and Terrible Service Manager ! Everyone is rude, condescending, arrogant, and are a bunch of narcissist..will NEVER take 😤 my vehicle for services there again! Nevermind the fact that the reason I took my Jaguar there in the first place is for them to rectify an issue that they created! They installed a new $6000 sunroof to replace the one I had because a bracket broke! They told me they had to replace the whole sunroof frame! Which I now dont believe! Anyway, I ended up having to bring it back twice! I had to bring it back the first time because the technician connected it wrong and it wasn't working. Was told he connected the cables backwards or to the wrong ports or whatever! ! Then I had to bring it back again because it sounded like it was about to fall through the rooftop while I was driving it! ...only for them to tell me they needed to order some type of magnets and fittings!? Didn't you know that these were necessary to begin with!? Not only was I told that they were 4-5 days out for servicing my car but parts orders were 3-4 days out as well! Then I needed a gas cap and purchased it and was told that they would have to charge me labor to switch it out! Really, you couldn't switch out a gas cap as a courtesy! Erin lied and said he didn't tell me that they'd charge me labor! When I asked to speak to the Service Manager and the Service Manager was rude when I told him I'd rather take my car to Timbuktu Jaguar if they had one! He said "Well then there's no reason to have this conversation with you!" and walked away! I was just appalled by their nasty, rude, and entitled behavior! I plan on filing a complaint with the Better Business Bureau!

Jay Foreman

★★★★★

4 months ago

My experience at this dealership has always been pleasant. Everyone is very courteous and willing to assist. My service advisor Erin Dang is the best! He is personable, knowledgeable and patient. I recommend this dealership to everyone! Thank you!

tara hunt

★☆☆☆☆

2 months ago

Not happy with Jaguar or their service they can’t seem to fix the problem with my car but continue to charge me an arm & leg and not know what the problem is. Then tell me I have an old car with high miles that’s just what happens with these cars. Mind you my F-Pace is a 2019 with 80k miles!! I have paid off 2009 Mercedes Benz gl 450 with 150k miles & zero problems! I tow with it and cross the desert in 120 degree heat 4-5 times a year, no issues! The service manager states, and I quote: “Mercedes has a better reputation than Jaguar” well that’s customer satisfaction! I guess I’ll stick with Mercedes! I’ll never buy another Jaguar in my life! Good riddance! Your cars are garage & not meant to own for long term!

ed medina

★★★★★

4 months ago

Excellent service! Mark, my service advisor did a great job to coordinate my windshield replacement. He set up a rental car and had everything ready to go the next day.

Marlene Michael

★★★★★

4 months ago

I worked with Linda for my wiper blades and fuel little minor things and she was just amazing. Handled everything really fast, professional, Courteous and an awesome person. Thank you for all your hard work Linda.

Rosete Timeless Exotics

★★★★★

5 months ago

I had such a great experience at this dealership, all thanks to my service advisor, Morgan! From the moment I pulled in, Morgan was super friendly, helpful, and made the whole process easy and stress-free. Morgan kept me updated, answered all my questions, and made sure everything was done right. Thank you!

Thomas Dover

★☆☆☆☆

a year ago

Except for one (1) visit, EVERY time I take the car for service or an issue, I have to go back because they didn’t fix. Now I’m not sure they actually performed service. Latest: service, and an issue with inconsistent tire pressure and intermittent low pressure warnings. 2 minutes after leaving, I am sitting at an intersection with ALL tires wildly different in pressure. I bring it back in WITH PICTURES only for them to take another whole day to tell me that they can’t replicate the issue and “everything looks good.” They think I’m lying about pictures or they didn’t actually do anything? Now they will have it over a weekend. All over tire pressure - and the nearly $500 service charge.

Kay

★★★★★

a month ago

Morgan in the service department was friendly, professional and listened to my concerns. Updated me and went the extra mile . Very satisfied with the services.

robert paramo

★★★★★

a month ago

Very knowledgeable service was great. Mark was so good returning his phone calls. and answering all my questions

Ken “Dr. C.” Coakley

★★★★★

4 months ago

Great Service Team at Riverside Jaguar. The Assistant Service Manager, Linda G. and her Team exemplify great communication, responsiveness and empathy.

Jeffery Baker

★★★★★

5 months ago

I’ve been a customer for 20 years, can’t say anymore about this dealership, the staff always go beyond their duties to accommodate you. Great entertainment very clean business.

Wiley Angell

★★★★★

4 months ago

Outstanding service. Linda proactively helped get our car repaired in amazingly fast time

JoAnn McNulty

★★★★★

4 months ago

Pleasant experience. They had to order some parts, so I have to return for installation. Overall, satisfied.

Vino Couture

★★★★★

a year ago

I had an outstanding experience at Jaguar of Riverside! From start to finish, the service was top-notch. Ivan, my service coordinator, was excellent—he was professional, communicative, and made sure everything was handled efficiently. His attention to detail and commitment to great customer service truly stood out. Also, a big thank you to Letty at the coffee bar—she was absolutely amazing! Her kindness and warm hospitality made my visit even more enjoyable. It’s the little things that make a difference, and Letty’s friendly demeanor and excellent service did just that. If you’re looking for a dealership that values its customers, Jaguar of Riverside is the place to go. Highly recommend!

Julio Hernandez

★☆☆☆☆

5 months ago

My car was ready on the 8th but I only got a voicemail on the the 10th which is a Friday and the service department is not open on the weekend so I had to pay for my rental for the extra days , this is the second time that the service department let me down,

Lynda A

★★★★★

a year ago

The whole service process was easy and they provided me with a new loaner. Thank you Jaguar Riverside Service for your excellent customer service, I love the Cilajet protection.