Japanese Auto Service

Andrew Raitz

★★★★★

4 years ago

I found Japanese Auto Service because the owner saw my Slee hat and asked me about my vehicle and how I knew Slee. I was having issues with my brake system and I was looking for a trusted shop. Not only did I find a trusted shop, but they are also very conveniently located for me. The team there has been nothing but helpful, kind and courteous. They communicate clearly and have always finished on time and on budget. A big shout out to "Doc" and his team for taking great care of me and being very fair in regards to pricing. I highly recommend this shop to anyone needing quality work on their Japanese Automobile.

Christina B

★★★★★

4 months ago

I've now taken my RAV4 here twice and have really appreciated the friendly service both times! They take the time to thoroughly explain what's going on, give you a run down on costs, and don't push unnecessary services.

Andrew Raitz

★★★★★

a year ago

Japanese Auto Service has been my go-to auto service center for my 2018 Toyota Tundra for over 20,000 miles now. Their work is very good, their pricing is very fair and I completely trust them with my truck. Ross, Doc & Matt run a great team of knowledgeable technicians all housed in an impressive facility that is conveniently located. In addition to their stellar work, their customer service is top notch with a well appointed and comfortable waiting room, abundant coffee and water as well as treats for your pup. If you are looking for a new service shop for your Japanese vehicle, look no further than Japanese Auto Service!

Judy Piccone

★★★★★

3 months ago

Everyone at Japanese Auto Service is very professional, thorough and kind. They make sure the job is done well and you are happy.

Andrew Way

★★★★★

6 months ago

These folks are fantastic. Fair, clear, honest, and helpful. My son had control arms/ball joints installed incorrectly in his Tacoma and we were going round and round with the people that did that... Threw in the towel and went to Japanese Auto Service for the correct fix. We'll never take it anywhere else now.

Ken Graff

★☆☆☆☆

Edited 2 months ago

Scammer alert!! Seriously, who seems more credible? To check the transmission fluid, they asked for $200 They have no record of me because I never took my car there. I called and described my problem. They wanted $350 to diagnose the slipping transmission. I asked, "How much to check the fluid level?" They responded, "$200" I later learned that the fluid level was low. Topping it off resolved the issue It is difficult to check on this particular model of Honda. There is no dipstick. However, the dealer changed the transmission fluid for $53.15 in labor. That includes checking the fluid level after refilling the transmission. I included a section of the dealer's receipt. Feel free to contact me for a copy of the entire receipt if you want to verify the authenticity I was shopping for a new mechanic because the car is getting older. I owned it since new and it's time find a less expensive mechanic. These guy's are not it!

Tim Stith

★★★★★

Edited 3 months ago

The best mechanic we have ever worked with. We had 2 prized Mazdas and 2 Lexus vehicles and now a used Acura MDX. Matt is a whiz at customer service and is very knowledgeable. The quality of work and parts and advice they provide is worth the time and money that you invest in your vehicles.

Clara Johnson

★★★★★

5 months ago

There was a mix up in my appointment and Doc/his team took care of it right away. They went above and beyond to ensure I felt taken care of and that my car got the service it needed. It definitely made me a life time customer by how well they handled the small mix up.

Matt Christensen

★★★★★

11 months ago

Japanese Auto Service is a top notch shop. When our Land Cruiser had a cracked radiator they fit us in quickly and got us back on the road with a high quality repair. Their communication throughout was terrific, so I knew how it was progressing and what other services were recommended to keep our vehicle running great. Highly recommended.

Kate Miller

★★★★★

6 months ago

I had such a great experience everytime I have gone to Japanese Auto Shop. The team here is knowledgeable, honest, and very professional. Matt and Ross are the main people I have met and worked with! The work was done quickly and at a fair price always letting me walking away confident! It’s clear they really care about their customers and the quality of their service. I highly recommend them to anyone looking for a trustworthy shop in the area!

Ellie Ferguson

★★★★★

4 months ago

I just had my first experience with Japanese Auto Repair for an oil change and an upper SPC ball joint replacement because I have a lift on my four runner and Matt and Ross were very thorough in walking me through everything and made me feel very comfortable with the decisions I had to make. Definitely will be back

Mitch Toso

★★★★★

3 months ago

DON’T GO DEALERSHIP My outback is becoming geriatric, and I was very happy with the level of detail diagnosing problems, providing photos, and recommending reasonable solutions. They took a real solid look into the vehicle holistically, and found the proper issues compared to the dealership who don’t bother looking and don’t know what they’re doing. Will only be going here from now on. Better service for better price.

Boston R

★★★★★

2 months ago

I had an amazing experience with their team today. There was a stripped bolt in my steering wheel that was stopping me from doing repairs that needed done urgently. Other shops I went to were unable to take care of it until next week, but Doc immediately took the time to look at the problem and got the bolt out right there in the parking lot. Words can’t describe how relieved I was, that bolt was the absolute worst. Every single staff member I spoke with while I was there was super knowledgeable. I’ll definitely be back with any other issues that I have.

Emma Cambier

★★★★★

5 months ago

Matt and all the staff at Japanese Auto are incredible! We always receive the highest level of care from them! They are fairly priced, very communicative, and I always know my car is in good hands with them. I highly recommend Japanese auto!

Grant Salazar

★★★★★

3 months ago

Took my 92 Toyota in for an inspection and service was great. They were thorough and went in depth on what repairs are needed. They were honest about which repairs are urgent and which ones can wait. Mainly dealt with Matt and he was great. Answered all my questions and never once got annoyed or rushed me to make a decision. 10/10 recommend.

Chuck Hardy

★★★★★

2 months ago

Had a great experience with Japanese Auto Service. My daughter was in town for a couple weeks with and older model Tacoma (2001, 200K miles). Took it to Japanese Auto Service for an assessment to see what shape the car was in. They did a great job prioritizing repairs, suggesting repairs for the most critical items, and noting items that can be delayed. Went with doing steering and suspension repairs for safety reasons. They completed the repairs promptly, will return for future repairs.

Edward Cerutti

★★★★★

a month ago

Our kids love Japanese Auto Service for their Subaru. On their advice, we took our RAV4 Hybrid into them for a service. Japanese Auto Service is top notch. They recommended issues to be fixed and let us know what could wait. Their repair documentation was awesome and include lots of pictures of affected/serviced areas. Their prices were reasonable, especially for everything that was done and checked on our car. They are now our go to service center.