About Business
Jiffy Lube brings expert Car Repair solutions to the local community in Roanoke, VA, Roanoke. From Oil change service, Auto parts store, Brake shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Roanoke, VA appreciate their attention to detail, leading to a consistent 4.1/5 rating from 401 reviewers. By focusing on the specific requirements of the Roanoke, VA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Roanoke, VA and beyond.
Google Reviews
So over it
★★★★★
2 years ago
They were so nice. I got there first thing in the morning so I had no wait getting my inspection done. They also were so nice the day before when they did my mother's car. She is now their new customer. Ryan is so nice and goes way beyond. We will definitely go back
P C
★★
☆☆☆
a year ago
Went to them for an inspection where they failed me for an exhaust leak, and they told me I could get reinspection for $1 once it's fixed. I then went to a muffler shop where they told me they initially couldn't even find a leak until they plugged up the exhaust to make it show which should not have been done as part of an inspection. I went ahead and paid to have a new section welded in to be done with the issue. Upon going back to this Jiffy Lube for my reinspection, they told me they couldn't do it because their lift wasn't working (despite receipt on hand proving I had just fixed the only problem and it didn't need to be lifted up to see it was done). I asked them to call another Jiffy Lube to honor their reinspection or I'd be contacting the state safety commission. After some bluster from the staff including saying that my muffler guy had no idea what he was talking about, another employee came out and offered to help. They then took my car in and put it on their lift (which was broken a min ago??) for 5 mins and got me a sticker. Such a huge hassle for practically no reason considering the time and money it took me. Do yourself a favor and just go give your business to a local mechanic and stay out of chain shops like this. Lesson learned.
John Morizotty
★★★★★
a year ago
Fast and professional oil change Thay have coffee pods while you waiting
James French
★★★★★
Edited 5 months ago
Absolutely awesome teamwork at this location today. The way they took care of me. The leadership of their manager Aaron makes the whole team go out of their way to take care of you. He's really to be admired. Thanks again .
Crystal Cook
★
☆☆☆☆
10 months ago
Terrible experience! I do not recommend anyone to take their vehicle here. They changed a front tie rod without an alignment, causing my traction light to blink and feels like something locking up. They refuse to do anything to fix the problem that they caused! Now having to go elsewhere to get an alignment and spend more money that I don't have!
Becky G
★
☆☆☆☆
10 months ago
I have to say this is the second time someone has been rude to me when arriving. I initially had my car inspected there and the woman who inspected my car said the lower ball joints needed to be replaced, WRONG! On top of that she was rude when I came to pick my car up, even a guy that worked there said he would let his manager know. Today I pull up and I was trying to explain that nothing is wrong with my ball joints and the guy at the end was like we aren’t doing inspections today, did you read the sign? Wasnt nice about it. The sign was typed in small letters and taped to the last garage door?? I said no I didn’t read the sign, I can barely see it. I couldn’t even finish explaining why I came back there. So I went down the street and they were just as friendly as could be. I was told not to take my car to Jiffy Lube the first time. I should have listened!
Andrew Fink
★
☆☆☆☆
11 months ago
Absolutely horrible experience and I have used them multiple times in the past. Not once when I was there did they ask me what oil I wanted to use or go over any of the recommended services. When they came and got me out of the waiting area I was not expecting them to be done. At the register the attendant told me the cost and it was $120. They purposely did this so I would have no choice but to pay the premium service. Also, when inspecting the interior it hadn’t been vacuumed, the windows were not cleaned and no other fluids were topped off. I have never had an experience like this in the past from this location and will never have it in the future, because I will never use Jiffy Lube again. From now on I’ll use Take5! Total scam!!!!!
Donna Campbell
★★★★★
8 months ago
There service here is excellent. I always bring my car in here for an oil change and a good lookover before any long trip. Have used them for 2 years now.
Danielle Roche
★★★★★
a year ago
The amazing people at Jiffy Lube went above and beyond to assist me and my needs today. I drove right in, they listened to my concerns, thry addressed every one of them, and due to my car needing 4 new brake pads and new tires, it took a bit longer. The incredibly kind inspector (Andrea) selflessly let me borrow her own personal vehicle so I could go pick up my kids from school while my car was still being worked on. These mechanics were understanding, thoughtful, kind, experienced, professional, and just good, caring people.
Road Runner
★
☆☆☆☆
2 years ago
Went in for a State Inspection today and was told it would not pass because I needed to replace the power steering rack that was leaking fluid and needed a rack and pinion boot replaced too. Cost: $939.00. Took the car to the mechanic who usually works on the car because to my eye the damage did not look like normal wear and tear. Just got off the phone with my guy and the report is that just the boot cover is torn and needs replacing and oil was from a loosened clamp valve. Gotcha. Never putting any of our cars in a Jiffy Lube anywhere.
loretta divincenzo
★★★★★
9 months ago
Visited this jiffy lube June 10, 2025 and could not have asked for better service! I was greeted immediately by one of the servicemen ( I am so sorry for not getting his name) who was very helpful and professional. I had my oil changed, tires rotated, wind shield wipers replaced and fluids topped off in 25 minutes for a very reasonable price. Highly recommend!
Billy Blankenship
★
☆☆☆☆
4 months ago
How does an oil change place run out of oil? THEY CLAIMED THEY ONLY HAD 5-30 CONVENTIONAL OIL. and no synthetic oil. Seriously!!! Claimed having issues with the supplier. I have stopped there last 4 weeks at least once a week been told the samething. Last I checked advance auto, O'Reilly, etc has oil go buy there's. Why even both being open only have 1 type of oil. Don't even bother calling corporate to complain cause the manager of this location is the brother of the district manager....PATHETIC
Heather Earley
★
☆☆☆☆
7 months ago
Waited what I feel is an excessive length of time to have my car inspected while observing the team not acknowledging or prioritizing the line of car inspections — I was next and waited 45 mins AFTER observing the car ahead of me be completed. I was there a total of 2.5 hours and needed to leave and get to work. Please be respectful of people’s time! I definitely won’t be back to Jiffy Lube.
Tim Y.
★
☆☆☆☆
a year ago
Service at this place is the worst. I usually go out of my way to leave positive reviews for small businesses, but my experience with this place getting a car inspection was awful. The lady who does the inspection is so slow and most days I came she either wasn’t there or was late. I spent 45 minutes here getting a car inspection that should’ve taken 10 minutes. 30 minutes of that time with her in the office meddling through paperwork and making herself some coffee while I and countless other customers waited. i’ll never be back to this Jiffy Lube.
Susie Orozco
★★★★★
a month ago
Kind employees. Knowledgeable. And even though the wind chills felt below zero- and it was freezing in the garage where they had to work- they were there doing their thing. And I'm so grateful they were!
HORUS
★★★★★
5 years ago
Went there for just Oil change,then the friendly staff,Skout welcome was great and Oil change fast, Rayn explaining everything done to the car, giving a very comfortable feeling, Having a waiting room with coffee,water and bathroom, See you after 5000 miles or before ;) Thanks
Mike O'Brochta
★
☆☆☆☆
Edited 5 months ago
No owner follow through. After posting the negative review below, the owner responded to ask for my contact information and made a commitment to follow up. A full week has gone by since I provided that information with no owner follow up. Hoping the owner was sincere in the follow up commitment. Failed. Promised my car would be inspected and ready for pickup in 3 hours. Then told it would not be ready that day, and that it would be first the following day; ready by 8:30am. At 10:00am I was told that my car was still not inspected, that other cars were ahead of me, and that they did not know when they might get to my car. I took my car to a competitor.
B. Dennis
★★★★★
Edited 2 years ago
I stopped by the Jiffy Lube on Franklin Road, Roanoke because my low tire warning light had been flashing all morning. I also asked them to check the fluid levels. The service was very fast while I waited in a small waiting room with one other person. In about 5 minutes, my car was ready, and all the tires had been inflated, and about a quart of wiper fluid had been added. Surprisingly, there was NO CHARGE and I went happily on my way! What service! Great Job Jiffy Lube! Added 5/13/22 Needed a State inspection and went to Jiffy Lube on Franklin Rd. Roanoke (my favorite). There was already a car in the inspection bay, and one waiting. I was told it would be at least an hour, but I decided to wait. Within 45 minutes, my car was thoroughly inspected, and I was checked out. Fast and excellent service. I also asked for the tires to be checked, and the inspector was glad to check and add air as needed. Friendly and efficient staff work here. I noted one employee in training, and a help wanted sign. If they were short staffed, it did not show in the service I received! Updated 8/16/22 Went in for an oil change and was out in less than 15 minutes. Fast, efficient, friendly, and economical. Great Customer Service Jiffy Lube! 5/8/2023 Added some Jiffy Lube photos. Got State inspection with excellent service!
Robert Kalman
★
☆☆☆☆
5 months ago
Went in for an oil change on a Monday. During the process the employee attempted to put air in my front tire. Heard him say something to another employee and he stopped the process and didn't try the other tires. Drive home 2 miles. The next morning the tire is flat and noticed the valve stem is broken. Called and was told to bring the car in on Wednesday afternoon. Went in and explained what happened. Was told that the air compressor used to repair tires was not working. The employee, whose name begins with A agrees to replace the TMPS sensor at half price. He took my name and number and said he would call me when the machine was operable. Didn't hear anything over the weekend. Called on Monday. He said the machine was still not working and wanted me to take it to another Jiffy Lube 10 miles away. Asked if they would honor the repair cost he said no and tells me that he doesn't believe that they broke the valve stem, basically calling me a liar. I'll take my tire elsewhere to be repaired and will never visit Jiffy Lube again. Very poor customer service!!
Kate Pickeral
★★★★★
2 months ago
Ran by there because my emergency brake light was on in dash but brake not on. Mechanic put in brake fluid which turned light off, then made recommendation to take vehicle to dealership or other garage to have checked. Also nice enough to make a recommendation that ended up being close to home.
