About Business
Residents of Surprise, AZ, Surprise have long trusted Jiffy Lube for their expert Car Repair needs. Whether you need assistance with Oil change service, Auto glass shop, Car inspection station or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.0/5 rating with 708 reviews. Throughout Surprise, and particularly in Surprise, AZ, Jiffy Lube is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Jiffy Lube for any Car Repair inquiries or to schedule a visit to their Surprise, AZ facility.
Google Reviews
Bianca Perez
★★★★★
4 months ago
I come to the Surprise location I don’t wait more than 20 minutes. The mechanics are very knowledgeable and quick. I paid 100. With my coupon little over priced but great service.
Mary Elliott
★★★
☆☆
5 months ago
Oil change was good. Of the 6 employees that I saw, too much standing around. Which slowed the delivery of customers vehicles. After my car was pulled in to a bay , I sat in the waiting room for about 20 minutes before anyone took my info, while 3 employees stood outside the exit bay talking.
Darryl K
★★★★
☆
Edited a month ago
It did take a little longer than I anticipated but they had an issue with their oil filter stock. The young man at check out apologized and gave me a discount. Overall it was quality service.
BEVERLY WEBB
★★★★★
5 months ago
Got in and out very quickly and the guys got the job done and had me on my way very promptly. I appreciated that there was no pressure to get other services and they just took care of what I went in for!
Joshua Trevillian
★★★★★
2 months ago
Great experience. I was in and out! Gave me a detailed verbal report and printed report. So much easier than a mechanic shop.
Jim Meredith
★
☆☆☆☆
2 months ago
Cabin air filter. Would not even tap it out. Not what I would expect for $125 for oil change. Because I said not to a new filter they had to try extra hard to get the filter back in with the dirt still on it. Just turn it over and tap the inside of the garbage can. I will go somewhere else - I was a loyal customer. Not now.
J Heineken (JHeineken)
★★★★
☆
Edited 5 months ago
Great on the oil change. I request for a tire rotation but was denied one as they did have the equipment to preform the tire rotation.
Jack Thielke
★
☆☆☆☆
a month ago
This was the worse. One and a half hours for an oil change! I resorted to standing in the entry drive and telling every potential customer my story. I turned away three. I will never use Jiffy Lube again. They put the “iffy” in jiffy.
Stacey Parman
★★
☆☆☆
Edited 5 months ago
This was the worst experience since I've been coming to this location for service. Everything continues to deteriorate, including: quality/completeness of service, apathetic attitude of staff, inattention to detail, condition of the waiting area, and satisfaction of customers. Since posting, I have been contacted by the store owner, and was pleased to be able to provide him with details of the experience. I believe that he will be taking steps to monitor the situation and make necessary corrections. This merits another visit for me. Thank you sir. Update: 10-12-2024 After the owner's call and gracious discount coupon, I gave this location another opportunity today. I'm pleased to report that service was markedly improved from prior visits. There was a new female manager who was courteous, friendly and provided much better customer service. The associates also seemed to be happier, more efficient, and I observed them paying close attention to detail. I'm pleased I decided to return. Update: 10-08-2025 As you can see above, I have had mixed results at this location, but return based on ownership feedback and opportunities for improvement. This visit was no different. The routine functions were done in a timely manner however upon inspection of the cabin air filter I elected NOT to have Jiffy Lube replace, I found it had been reinstalled improperly, damaging the filter and allowing contaminants to enter the clean portion of the system. I replace engine air & cabin air filters myself and while I understand why they routinely pull them to have customers inspect for potential replacements, I would prefer to be given that option in advance. There were greasy fingerprints on the grill & hood and oil had been spilled around the filler neck which had dripped down onto hot engine components without being cleaned up. Photos of both below
Prycetta Jones
★
☆☆☆☆
4 months ago
Went to get an oil change this morning. Anthony did not greet me. He rudely told me to put my keys on the dashboard and go inside. While I was turning my car off and rolling up my windows, he came back out and barked at me not to roll my window up because if the doors lock they would not call a service to unlock my car. Wth dude I know it's the holiday and yall get busy during this time, but I was the only one there. You dont have to talk to people that way!!! Practice your customer service skills!!! You dont have to be rude Anthony!!!
Viv Golden
★★★★★
3 months ago
Was fast and polite had me out in 15 !! They did all the top offs everything overall was a great experience especially for a women . Thank you for making me feel comfortable!! The nicest crew in town . I stop going to dealer due to the bad Hospitality n four hour wait been going there for ten years no more This is my new place they do the same thing just nicer n no wait time thank u
David Smith
★
☆☆☆☆
2 months ago
I received an email with a 15% discount on select services. When I brought my car in I told them what I eanyes done. They pulled the car into the bay and starting checking air filters and then came out and asked what I wanted done - I told them drain and fill of brake fluid. At that time they told me they don’t do that service there and that I needed to go to a full service place. Seems odd that was not noted earlier.
Reginald Lowry
★★★★★
a month ago
The Manger was amazing great customer skills and was there to help his coworkers perform their jobs to the best of his abilities. A job well done
Brian Murray
★★★★★
4 months ago
Pulled up and was greeted by Scott. He was in good spirits and very welcoming. My service was fast clean and I even had them rotate tires on my 25 colorado zr2. They helped me find every available discount to keep my cost down. I would definitely recommend this Jiffy Lube. Good job fella's
Wendy P (The Boss)
★
☆☆☆☆
2 months ago
This location installed the wrong oil filter in my car. I was leaving to take a trip out of state and my oil all leaked out on my drive put of state. I handled it myself so I was safe but when I returned, they offered to go to Auto Zone and get the right filter and give it to me. My vehicle is 2 years old and a common vehicle. No excuses!
ounv bcgb
★★★★★
2 months ago
I brought my kia for an oil change and received immediate assistance and was out within 20minutes ! I was helped by three different people and each and every one gave top service with amazing attitudes ! It’s hard to find fast service and all around polite staff ! Will refer and visit again in the future!!
Don St.Pierre
★★★★★
a month ago
It was refreshing when the technician was straight up and said that I didn't need service. He checked everything and didn't try to sell me anything. Definitely going to be a customer for service going forward. Thanks again for your honesty and service.
Tambria Occhiline
★★★★★
a month ago
First of all, I was greeted at my car, by a very pleasant employee. My car was given a thorough looking over. I also used an online coupon to get $25 off. The service was quick and I was on my way in no time at all.
Jean Hofve DVM
★★★★★
2 months ago
I started at a different Jiffy Lube that was *out of oil* so they sent me to El Mirage. Big difference! Much nicer facility, very professional, they did a good job. Very pleased with my experience there. Driving to Denver tomorrow so was glad to find them!
Caroll Swinney
★★★★★
a month ago
Workmen were very polite and courteous, taking time to answer my questions and be sure i understood. Didn't have to wait too long and the manager checked to be sure my dashboard was displaying correctly. Positive experience!
