Jiffy Lube

Josue Fernandez

★☆☆☆☆

a year ago

I submitted a formal complaint to corporate about this site for leaving my vehicle unsafe to drive. I went there on Nov 16, 2024 (Saturday) and requested a brake bleed, motor oil change, and rear differential oil change as well. When my Tundra was given back to me, I told store manager Alfredo Brito, that the brakes felt very low and it did not seem safe to drive truck like that. He responded that it should get better within the next couple of days. He then tells me that if brakes are not great, then to return on Wednesday when his brake specialist is in (seems to me like they did not do anything that day). I took my truck to Midas in Malden on Nov 19th, 2024 (Tuesday) to do an alignment and they noticed that my brakes were very low. They flat out told me that the truck was unsafe to drive the way it was. I paid again for another brake bleed. The brakes were noticeably very different after this brake bleed. I went on 12/14/2024 to speak to Alfredo Brito about this and he told me that he was going to talk to his manager to process a refund for the break bleed, as he was in agreement with me. He made a copy of the midas invoice and Jiffy invoice that same day. He proceeded to tell me that I would get a check in the mail at the beginning of January. I waited 6 weeks for this check, so I called Alfredo on 1/22/2025 to ask about the refund check. He states he needed to follow-up on it. (My impression is that he never submitted anything to his manager or corporate office.) On January 23rd, 2025, he calls me back saying that they can't do anything about the refund, because they could have provided the service but I did not go back. I told him the Tundra was deemed unsafe to drive by another shop that needed to do another car service. I even explained to him that he had instructed me to take it back on a Wednesday (alignment was on Tuesday). I explained to Alfredo Brito that I would be submitting a formal complaint to corporate. He did not seem to care at all about any consequences for this.

Yann Vrb

★★★★★

3 months ago

Got there when they opened, oil change done in 5 minutes!

Leah Boccaccio

★☆☆☆☆

a year ago

I stopped by on a Saturday to get my oil changed. Staff were very friendly and helped me right away. However, they only asked me what kind of oil I wanted and if I wanted to get new wipers. I was waiting for them to ask about my filters, and I was ready to decline any of their offerings. They never asked and when I went to check out, my oil change came to $150!!!! I looked at them like they had 3 heads so they showed me the computer, where they had charged me for all new cabin filters without my permission! I am never going back here and I recommend that you avoid this place if you don't want to be scammed!

Nick Baras

★★★★★

6 months ago

I had an excellent experience at this Jiffy Lube. They were very professional and efficient. I will go back again.

Louis Szilagyi

★★★★★

a year ago

Great location. Every time I’ve been here the guys have been crazy efficient and only have recommended items that were actually needed (I.e. they recommended air filter which it needed this time but not in prior visits). They seem to stay on top of all of the process to double check everything was done right. (I.E. filter, Bolt and dipstick checks). Last thing you want is to drive off with 1 of this missing.

Dhanashree Karandikar

★★★★★

7 months ago

Michael was awesome and fixed so many things in my car! I was not stressing about being over charged or tricked into some service; I trusted his recommendations

Jenn Castro

★★★★★

7 months ago

They saved me today, was having such a bad day and with tears in my eyes went to get an oil change. Thank you for excellent customer service! Happy customer!

Aoko “A0K0” 2000

★★★★★

7 months ago

I went on July 12th to get an oil change the 2 guys who helped me we’re grate. They we’er friendly, Asked about anything else I would want to get worked on and we’re very helpful to answer any questions I had also I went earlier and they were done with everything in about 10 minutes or so

John Kenower

★★★★★

a month ago

AWESOME. Fast, friendly, they put the "Jiffy" in Jiffylube. A+

Flora Iton

★★★★★

8 months ago

These guys are fast, efficient, professional, and friendly. They took good care of my car and also made sure that I understood everything. This was my second time there, and I will be going there regularly from now on.

Zhandaulet Salim

★★★★★

2 months ago

Perfect service, guys are here very kind and helpful. If your car burns oil you can refill oil here for free

Heather Florance

★★★★★

6 months ago

I called last minute like 5:30 asking if they can change my headlight bulb and Cisco said yeah head over. They stayed past their closing to help me out. Really appreciated their kindness!! Highly recommend this Jiffy

Mitchell Tutein

★★★★★

2 months ago

Quick cheap and easy. I recommend Jiffy Lube to everyone that needs a oil change. AAA+++

Shelley [email protected]

★★★★★

2 months ago

I went yesterday for the first time. Very friendly people and quick for oil change. Today I go back for brakes. I wont go anywhere else now but here

Michael Bach

★☆☆☆☆

a month ago

I felt discriminated against right from the beginning, I wasn’t greeted, I was in a hostile environment and I believe it’s because I’m African American, the acting manager “Francisco” tried to upsell 139.99 to flush my car fluid because I asked for coolant top off and when I declined the tone in his voice became even more hostile. I said I have a coupon he said none of my coupons work without even checking. He offered nothing I asked what coupons do they have he said $15 dollars off when it was really $20 this was later confirmed by the district manager. “ Todd” the under bay guy had an attitude as well I felt like I wasn’t welcome and was a bother just because of my race they check engine adapter Todd and Francisco told me to check it myself and reset my oil change light. I paid for an oil change and a top off and have no idea if the job was actually done I will never ever shop with jiffy line again

Daniel Bernier

★★★★★

2 months ago

My car battery of 5 years finally bit the dust this cold winter morning. Stranded at home and with no one around to help jump my car, an employee (Michael) personally drove to my house (5 minutes away) and jumped the car himself. After driving to their Mystic Avenue location, my car battery was replaced within 20 minutes and for a reasonable price. This is the definition of good service and being a member of a community. I will be going back to this business for future services!

C A

★★★★★

2 months ago

I had an excellent experience at this Jiffy Lube. Francisco and his team were knowledgeable, patient, and genuinely cared about making sure everything was done right. My check engine light was tricky to reset because my car is older, and instead of rushing me out the door, they calmly worked through it and figured it out without any drama. They literally would not let me leave until the issue was fully resolved, which I really appreciated. On top of that, they were friendly, professional, and somehow managed to make the whole experience stress-free… and they even offered me pizza (which I absolutely accepted). It’s rare to find a place where people actually take the time to help instead of just pushing you through. Highly recommend this location if you want solid service and good people who go the extra mile.