Jim & Sons Auto Repair

Amy M

★★★★★

7 years ago

I highly recommend Jim and Sons. I needed brakes and an oil change. They were very polite, professional and took care of my car in a timely manner. The prices are very reasonable too.

Ijaz Ahmed

★★☆☆☆

9 years ago

These guys did a decent job on my car. But the customer service is horrible. The owner hung up on me while I was discussing my car with him. Furthermore, he demanded that I pay with cash and not card, lest I cancel the payment before it went through. How could I trust a car mechanic when he up front doesn't trust me to pay him? I was not satisfied with the way he spoke to me. I'm sure they can fix your car but they won't treat you well. Just go next door to Roland's and they'll treat you much better.

Keith Kniskern

★★★★★

5 years ago

Great staff, very knowledgeable! I own a paving business and they have been keeping my fleet tip top shape, sticker worthy, and they are always willing to work with people!!! I would definitely recommend to anyone in need of repair,(commercial/auto) , inspection sticker same thing (commercial/auto) !!

Olivia Faulkner

★★★★★

Edited 4 years ago

Jim and his son Jamie are reliable, efficient, professional, knowledgable and kind gentlemen who always do a phenomenal job on my car. They go above and beyond to give great service and I truly recommend supporting a small family-owned business like Jim & Sons for any work on your car. They have an excellent team and always do a very thorough job; hands down the best place to go in this area to get your car worked on if you want it done right. Thanks guys! -Livi

kayla

★★★★★

6 months ago

In and out quickly for an inspection. Jim is awesome.

Bradley Hunt

★★★★★

3 years ago

I've used Jim and Sons twice for inspections. Being new to MA, they made the process easy and got me in and out quickly. I mostly handle my own repairs, but if I needed a repair that is above my pay grade, I wouldn't hesitate to take my car here. As to people complaining about perceived political leanings or COVID precautions, we are all individuals and entitled to our own opinions. While MA was the birthplace of the Revolution, it seems they don't really teach about it or the ideas behind it. Thanks for the great service.

Heather Dibenedetto

★★★★★

8 months ago

Always honest, fast, never disappointed in the service. Only shop I'll use and always refer ppl in need to them.

Michael Jacobson

★★☆☆☆

4 years ago

I came here for a vehicle inspection, which went smoothly enough. I came here because it is close by and most of the reviews on Google were positive. But I won't be back. -The guy doing my inspection didn't wear a mask. I didn't feel comfortable asking him to put one on based on the right wing rhetoric posted on the walls of the waiting area. After reading one of the other reviews, I'm glad I didn't! So he sat in my car with the windows up, heat on. When he delivered my car to me after the inspection I got in and didn't want to take my mask off. There was a strong smell of cigarettes even 10 minutes after the inspection. I drove around with the windows open to air it out. -The place just doesn't feel like a modern professional business. I'm new to the area and I get that a mom/pop small business like this is probably typical for Worcester, though it seems like things are changing somewhat. Just not my thing.

Leia Etre

★★★★★

6 years ago

Great place to get a sticker, Jim and Son's is a very well known, highly regarded business, which services the Worcester area. Jim, the owner, is a very nice man who takes pride in his business. The employees are also pleasant and respectful. As long as your vehicle is up to code, you'll be in and out. Fast friendly service... 5 stars all the way!!

Susan Nugent

★★★★★

3 years ago

I showed up to Jim and Son’s before their official 8 am opening. A very nice gentleman (sorry, I didn’t get his name) took me right away (car inspection). They had a warm place for me to wait and the inspection was done quickly! I would highly recommend.

Melissa joy

★★★★★

2 years ago

I've gone here a few times and both times were a pleasant experience. Jim is straight forward and direct and I respect that alot! My last experience I brought in a car that was obviously damaged.. He looked at it thoroughly and didn't charge me anything.. You've got a lifelong customer in me .. ps. Love the signs in the waiting area 🤣

A Kay

★☆☆☆☆

8 years ago

Inspection sticker took more than 30min and at the end charged me $2 extra when I paid with my credit card! I would never again go back there!

jenna lindhorst

★★★★★

4 years ago

As soon as I got there, they immediately knew what I needed and assisted me right away. I enjoyed talking to the man who worked there. I forgot to ask for his name but he was very nice and it was super quick from the time I got there and left. I got my inspection sticker and I got the chance to have a little chat with the man as well. Very very very nice guy definitely showed that he cared about his customers and his business. I 10/10 recommend !

S Db

★★★★★

3 years ago

Jim & sons serviced my vehicle and diagnosed and replaced the starter the same day it was towed to them. i am so pleased with the experience as a whole, all communications were very professional and polite very quick service (I was lucky to get them on a slower day but even so they wasted no time getting my car back to me) the price was very reasonable for the work that was done they did a really good job and correctly fixed the issue. You can tell they are very experienced and good at what they do. I have really struggled finding a good auto shop to go to with my car in the past and I have had work done on it and not had the problem resolved immediately knew I will not be returning to previous places but I'm so grateful to have the exact opposite experience with Jim and sons. after finding Jim and sons and having such a positive experience I can happily say I will absolutely be going back with any and all my car issues (I actually am bringing my car back in the upcoming week for a separate problem that's been going on for awhile and I've avoided but now I can confidently and excitedly bring it here to be resolved, that's how satisfied I was with them and the work they did) as well as recommend them to everyone I know. Finding a reliable honest professional mechanic is priceless and if I could give them 10 stars I would , don't listen to any of the bad reviews honestly this shop is amazing if you don't take your car here you are missing out and going to risk it with all these other shops in Worcester but I can guarantee that Jim and sons will not only treat you as a valued customer but also do a really good job with your vehicle at a realistic and honest price , thank you guys so much!

Sara M.

★★★★★

3 months ago

Very nice and easy work with, highly recommend!

Quijon Brown

★☆☆☆☆

a year ago

I called this shop to ask about getting an oil change using my own oil, and the response I received was shockingly unprofessional. Instead of a simple answer, the person on the phone sarcastically said, “Do you bring your own cheeseburgers to McDonald’s?” and followed it up with, “So don’t bring us your stuff.” They then said, “Have a nice day,” in the most condescending tone and hung up in my face. What makes this even more frustrating is that I’ve been to this shop before, treated them with respect, and even tipped for their service. To be treated like this is disappointing and unacceptable. I was genuinely trying to support a local business, but after this experience, I’ll be taking my business elsewhere. I can’t recommend this shop to anyone who values courtesy and professionalism.

Angela Sheehy

★★★★★

2 months ago

I’ve been going to Jim’s for years now after discovering them because they’re the auto repair shop of your dreams. No lies, no fuss, they take care of you and they’re honest. They’ve had me come back in a certain amt of miles just to check their work and make sure things were still looking okay and didn’t charge me - things like that. They won’t try to trap you into doing a ton of things that might not yet be necessary and talk openly about the timeframe you probably have left on parts. They are so accommodating and get things done so fast. They’ll find me cheap but decent second hand parts to save me money so I can still get something fixed. They’re genuinely good people and I’ll be so sad if I ever move far enough away that I can’t go there anymore. It’s like if your dad and uncles had a shop and made sure you were safe and in good shape to drive.