Joe Hudson's Collision Center

Madelyn McConnon

★★★★★

3 months ago

I got into an accident right outside of Joe Hudson’s Collision Center and they were so kind to me throughout the entire process! Immediately after the accident, they allowed me to park my car on their property and let me leave my car there for the week following free of charge as I decided what I wanted to do with the wrecked vehicle. They even helped me find an auto salvage lot nearby to sell my car to after determining that the car was totaled! I could not be more thankful for the kindness that the entire staff showed and would 100% recommend them to anyone who asked! These people genuinely care about others and that shows through every action they make 😊

Claira Watford

★★★★★

5 months ago

My insurance company referred me here to have my driver's door fixed and received kind and seamless service. They operated ahead of schedule and communicated with me every step of the way. I had no issues during the repair process and have had no problems with my vehicle in the weeks since I've picked it up. I highly recommend this location!

Andrew VanderZiel

★★★★★

11 months ago

We brought in a vehicle that means a lot to us and asked them to fix all issues and give it a new paint job. It now looks amazing. Every single member demonstrated great attention to detail and an extraordinary level of care. We couldn't be happier with them or the results.

Henry Randall

★★★★★

a month ago

Great place to go if u just want body work done or if u had an accident. Great staff. They did a good and kept me informed all the through the repairs I needed.

Tracy Colburn

★☆☆☆☆

a year ago

Let’s start out by saying that I had a front end collision on my GMC 2500 truck 2023 model on February 25 of 2024. There was some issues getting the truck to the shop, which wasn’t their fault, then GMC came out and did an evaluation which held the work off for two weeks. So in reality, Joe Hudson collision Panama City began working on my truck on March 18, 2024. so now we are pushing four months (July 11th) on a front end collision. I understand also that they had to send the truck out for a new frame, which took a few more weeks. My biggest complaint is there is no sense of urgency. I run a business, and without my truck I have to rent a vehicle to do what I need to do, and Joe Hudson does not care about that. I call weekly to get updates and every week there’s a new story of why my truck is being delayed. There’s a parts shortage, it’s in the paint shop, it’s being rewired, and every time they tell me, it will be ready in two more weeks, then one more week, then another week. I spoke to management last week and his name was Barry, and apparently he has already been terminated from the company or quit, but he assured me my truck would be ready this week. But yet, I was told yesterday that my truck will be at least 2 to 3 more weeks. I even received a text from the company letting me know around June 14th that my truck would be ready by June 28. It’s unbelievable how long it has taken them to fix a truck and how inconsistent their predictions are. They either tell you it’ll be another week or two weeks just to satisfy you or string you alone when it reality they know it’s going to be a whole lot longer, or they just do a terrible job of managing expectations. Very frustrating!!! Another complaint I have, is I’ve been told on multiple occasions when I call to check status, the person supervising my job says they will call me back to update me and they never do. I called in yesterday and really voiced my opinion, and they said they would speak to Corporate that was in the building, and they would call me back and I have yet to receive that phone call from “corporate.” All in all, I am very dissatisfied with how long it has taken Joe Hudson to fix my vehicle, and I’m very dissatisfied with the lack of response and communication from their management team. I will never use Joe Hudson collision again, and I will never recommend their business to any one. On a positive note, Amanda that works the front desk is a very sweet person who listens to my complaints and seems to have sympathy in what I’m going through. That’s the only positive note that I can speak of.

Paula Vanburen

★★★★★

a year ago

This shop turned an unpleasant situation totally around for me. They thoroughly explained the process from start to finish and when I picked up my vehicle (earlier than told) it was gorgeous. Couldn't tell the car ever had damage. If ever you're in need of a body shop then I highly recommend Joe Hudson Collision Center.

Richard Esser

★★★★★

Edited 5 months ago

I'm now "TEAM HUDSON", especially Veronica and James. My car was scraped along the passenger's side. I dropped the car off on Monday September 22, 2025 at their 23rd St. shop. Each of James and Veronica were professional, pleasant, ķnowledgable and friendly. I was told to allow 13 days for a repair. Wednesday afternoon I got a text stating the car was ready for pickup. The work was professional. Once again James was polite, and professional. We exchanged a couple of jokes, and I had my car. With lifetime warranty a d their work this is why I'm "TEAM HUDSON".

Sophie Felton

★☆☆☆☆

2 years ago

Joe Hudson will not stop reporting and deleting valid reviews. I took my car here after USAA advised I use them after being involved in a car crash, and they have recently deleted other reviews of mine. To start, they have terrible communication. When I went in for my initial inspection and quote writeup on July 17, I was scheduled out to August 7 to bring my car back in for repair. When I arrived at the shop on August 7, I WAS TOLD THEY NEVER ORDERED THE PARTS TO REPAIR THE CAR. 2 weeks later, I HAD TO REACH BACK TO THEM FOR THEM TO TELL ME THE PARTS ARRIVED. IF THEY NEVER CALLED ME, I WOULD HAVE NEVER KNOWN THAT MY PARTS HAD ARRIVED AND MY CAR WAS READY TO BE FIXED. We then scheduled my car to be brought in on August 23. They estimated the vehicle would be completed the next Monday, August 28, but I did not pick the car up until later in the week. I am very dissatisfied with the repair work they did. They never ordered the front decal to be placed on my car, so here I am waiting another 2+ weeks from the time I picked up my car to getting the decal put on - and put on very trashy. AGAIN, IF I DID NOT REACH OUT AND ASK IF THEY RECEIVED THE DECAL, IT WOULD HAVE NEVER BEEN PUT ON weeks later. Furthermore, when they were doing the repairs, they disconnected my parking brake sensors and had to get a 3rd party technician to come in and re-program it. After they spent nearly 2 hours trying to reprogram the parking sensor, I was told I would have to come back in so they could take the front bumper off and check out the wiring. When I brought the car back in to have the parking sensors reprogrammed, MY ENTIRE HVAC SYSTEM STOPS WORKING. EVERYONE AT THE SHOP SAYS THE SYSTEM NOT WORKING IS “COINCIDENTAL.” I NEVER had a problem with any part of the HVAC system before they starting screwing with the wiring for the parking sensors, but magically, the same day they mess with the parking sensor wiring, the ENTIRE HVAC SYSTEM GOES OUT. After I contacted them about the HVAC SYSTEM NOT WORKING THE SAME DAY THEY GAVE ME MY CAR BACK, they advised me to go to the nearest dealership, which happens to be over 2 hours away in Tallahassee. How is a repair shop going to turn me away and tell me to go to the dealership? It has now been nearly 3 months since I first contacted Joe Hudson’s about repairing my car, and it seems as if I have more problems with it than when I first went in there. It seems like many other customers recently have been disappointed with the service Joe Hudson has provided them, just take a look at the other most recent reviews. It is very unfortunate this shop cannot get the small things right. They continue to avoid, avoid, avoid, attempting to neutralize the problem instead of solving it. Save your stress and AVOID JOE HUDSON AT ALL COSTS.

marshal norton

★★★★★

2 months ago

Very Friendly and professional service. The folks here have done everything to make my truck better than when i got it! Top notch service!!

Kenneth Benson

★★★★★

4 years ago

This is the second time I’ve used Joe Hudson’s Collision Center. Both times the service was top notch! First was to replace my rear passenger door (when my truck was broken into), second was to replace my front number. The communication, the customer service and, especially, the work performed on my truck was phenomenal! To top it off, my truck comes out cleaner and looking better than when it went in! I can’t say enough about this place. I recommend them to everyone! To everyone in the office to the folks doing the J.O.B, thank you!!!!!

kathleen Neuzil

★★★★★

2 months ago

Strongly recommend. Very professional company! They keep you updated and are eager to make sure their customers are satisfied with their service.

Carla Hubbard

★★★★★

2 months ago

Everybody I dealt with was friendly and professional. My car looks like it just came off the showroom floor. Highly satisfied!

Sherese Graham

★★★★★

a year ago

They got my baby looking brand new again. I'm just in awe. ❤️ I recommend this collision center 10/10

Bill Owens

★★★★★

a year ago

Joe Hudson’s, was an absolute lifesaver for my wife and I. While on vacation, we had an accident. They helped us get up and going in a quickly and helpful timeframe. They were very easy to work with. They were also easy to deal with the insurance company. They completed all the repairs To help us get going again. The work was Excellent. And I would highly recommend these people for any collision needs. Friendly staff, and knowledgeable staff as well. We can’t thank them enough.

Shantae Lumpkin

★★★★★

9 months ago

I cannot thank Joe Hudson collision center enough! They worked with me given my situation...and updated me twice a week while my car was being repaired. The car runs smooth as I was nervous hownit would run after the accident. My car looks good as new and I could not be more happier! Here are pics that speak for themselves!! Definitely recommend them to anyone who needs repairs!!

Adena “Dee Brock”

★☆☆☆☆

4 years ago

I was referred to this company by my auto insurance (USAA). I should have followed my instinct and taken my car to the actual dealership for repair. While inspecting my car upon return/completion of repair, I (also my husband) noticed my seatbelt was damaged. The employee took pictures and said he would discuss with his manager. I had to call multiple times only to be denied and told that they didn’t cause the damages. The employee also stated my dogs caused the damage. I laughed in my head because despite the amount of dog hair in my car, the dogs don't get to ride in the car often. Only for transporting. Upon initial review, I could see how they thought that was a good defense. However, if you continue to pull out the seatbelt where you feed it into the side compartment it’s shredded. Anyone without a background in cars can see that some type of drill or machinery created this kind of shredding. Second, none of the other seatbelts in my car have any damage. Ironically, my dogs chew the seatbelt on the same side of the car that needed repairs (SARCASM). I usually don’t waste my energy on this kind of ridiculousness. I try to stay far away from disgruntled customer land. But, I have some free time so I’m going to make sure this company understands that taking accountability for mistakes is customer service 101! How difficult is it to replace one seat belt? This review could have been avoided. USAA needs to take this company off of its referral list for Panama City.

Jill Bushnell

★★★★★

10 months ago

Had a wonderful experience working with Joe Hudson collision! Very professional! Prompt, and courteous. Loved getting updates on progress. My vehicle was immaculate when I picked it up…beautiful top notch job!