John Lee Mazda

Nicole Morse

★★★★☆

10 months ago

We visited John Lee Mazda for the first time this past Saturday and was very pleased with the customer service by Benjamin. He wasn’t pushy and very understanding of what we wanted and needed. We took a test drive in a 2019 Lincoln Navigator and although my husband didn’t expect too, he fell in love with it as did I and one of our kiddos. Unfortunately, we would’ve loved an even trade but cards didn’t play out as we hoped! We appreciate Benjamin’s kindness overall and definitely if anything changes on our end or theirs to do business, we definitely will do so!

Jammie Brown

★☆☆☆☆

Edited a month ago

****Edit #4**** The car is a POS!!!!!! Now the hybrid battery is out. I’ll never purchase a car from them ever and I will NEVER recommend ANYONE to them. This is a nightmare!!! ***EDIT #3*** Check engine light came on and they asked us did we know that the codes had been cleared. Obviously we didn’t. Buyers beware!!!! I would not recommend buying from John Lee Mazda. I’m going to make sure I review them on all social platforms and anywhere I can. If I could go back, we would NOT BUY FROM JOHN LEE NISSAN!!! Also, this was our daughter’s 1st car she was purchasing on her own and it has turned into a money pit. Shame on yall!!! Do not buy from them!!!! **EDIT # 2***. I’m revising my stars AGAIN. So the fluid that was supposed to be topped off was the coolant for the EV hybrid battery and we did not check after he told us they filled it , I should have but didn’t. We purchased the car Wednesday 1/27 and today Friday 1/30, my husband wanted to look over the car because just our daughter and myself went to purchase the car. He lifted the hood and the coolant reservoir was bone dry. So either they didn’t fill it after I mentioned it or it has a major leak that you would think would have been caught if they truly “serviced” it. We filled it up and now waiting to see if it’s a leak or they just didn’t actually service the car. The other coolant wasn’t topped off and also the wiper fluid is bone dry. Car fax said they serviced but I’m starting to think maybe I shouldn’t believe that. ***EDIT**** Sales guy and manager reached out to me and I greatly appreciated that. I’m updating to a 4 Star for them taking the time to reach out. The vehicle is fine, just had an odd experience with the sales guy. Purchased a car today. The manager MIGHT want to have like a sales training session because we were told today that the reason a fluid was under the “minimum” line was because it’s “probably not important “. Also note that we were told the car “just came out of getting serviced”. Ummmmm isn’t all fluids under the hood important? I know I’m a girl but I’m not that stupid. I probably should have walked away but I’m praying we have good luck. I told him I wanted the fluid topped off and then also, when you purchase from them, what happened to getting the car filled up with gas? I’m sure nothing will be said as they have already got our money so it is what it is but maybe I’ll help someone else out.

Debra W

★★★★★

a year ago

I had a great experience working with Preston in finding the right vehicle for my needs. We were able to meet at a price that worked well for both the dealership and me. He introduced me to the super friendly Service Dept guys, met all my concerns and questions, and made the buying process so easy. I had been shopping around, and this dealership had several cars that fit my budget! Highly recommend.

josh dilley

★★★★★

a month ago

I can’t say enough great things about my experience with Michael Watson as my car salesperson. He is incredibly knowledgeable, making every step of the process smooth and stress-free. Beyond that, he’s genuinely friendly and really listens to what you need. He went above and beyond to make sure I got the perfect car, and I couldn’t be happier. If you’re in the market for a vehicle, you have to check in with Michael Watson!

Destiny Palma

★★★★★

4 months ago

My experience here was really awesome considering i didnt really know what i was doing with credit checking and all that jazz, but one of their employees Mike came to save my day. He made it fast easy friendly and simple, it also made me feel really secure and that i could trust i got that best information and service i was looking for. Especially since im a young female with a little lack of intelligence in this circumstance. Thank you mike! I really recommend him and his services if youre looking to get a new car!

Evelyn Copeland

★★★★★

a month ago

5 stars for Kimberly at John Lee Mazda! I usually dread car shopping, but Kimberly made it actually enjoyable. There was zero pressure, and she was so knowledgeable about the Mazda lineup. She made me feel comfortable and valued as a customer. Highly recommend her!

Sarah Hall

★★☆☆☆

2 months ago

We bought a vehicle in Oct and the experience was pleasant. So we returned for another vehicle recently. We were approved after applying online and brought paperwork that was requested of us. The dealership said they couldn’t honor the rate in the 5%. The rate was a “mistake” and they also said they submitted our docs to the bank and that they couldn’t approve our docs, “paystubs, bank statements, income verifications”.. key thing though I’ve been a consumer underwriter for vehicles and home loans and am currently a credit analyst. Our daughter needed the subject car so we ended up taking their 8.5% rate, just to get the car and we will now turn around and refinance it. But the kicker is.. I called the bank that offered us the approval and was told; 1) the rate was a going offer and correct and 2) to use a different dealer, because our docs were never submitted for review. The kick back from the other bank must have been worth it to not go through the process and get us the deal we were offered for financing. So they gained two vehicle transactions from us, but have lost our trust from the most recent transaction. We will not return for a future purchase without a bank draft, if we return at all.

Mark Verfin

★★★★★

a month ago

What a fantastic experience! Kimberly Woodard just made everything so easy for me! She helped me choose a vehicle, helped me deal with my bank financing, explained the paperwork… and got me into my new car in one day! Amazing and professional!

Beth Spalding

★★★★★

a month ago

I had an amazing experience at John Lee Nissan Mazda, all thanks to Kimberly! She was incredibly professional, patient, and made the entire process stress-free. She really listened to what I was looking for and went above and beyond to make sure I was happy. If you’re looking for a new car, go see Kimberly—she’s the best!

Amber Torres

★★★★★

a month ago

This past December I spontaneously decided to look into purchasing a new vehicle on New Years Eve. From my search online, to visiting the dealership my experience was wonderful! Kim Woodard greeted me with a big smile, offered me refreshments and made sure all my questions were answered. The team at Maze worked quickly for my approval, to get me into a contract and I left the lot a super happy owner of a new CX5! The whole experience was quick and I felt welcomed and guided the entire time.

Courtney Elder

★★★★★

7 months ago

I can’t recommend Ben McCullough enough if you’re in the market for a vehicle! He helped me get into my new 2019 Nissan Rogue, and the entire process was incredibly smooth and quick. Ben was patient, knowledgeable, and made everything feel so easy from start to finish. I’m so grateful for his help—he truly went above and beyond to make sure I was taken care of. If you’re looking for a new ride, he’s your guy! 🚗🙌

Ryan Pope

★☆☆☆☆

a month ago

Very disappointed with my experience in the service department. I called ahead about an issue with my car and was told to stop by. When I arrived, I was informed that I needed an appointment, which is fine, but that’s why I called in the first place. I scheduled the appointment and returned, only to find it was under the wrong name, which created unnecessary hassle. To be fair, the gentleman who directed me where to go when I pulled in was kind and helpful. However, as I walked through the sales floor to the waiting area, no one greeted or acknowledged me. The staff were at a distance and talking among themselves, but it still felt odd and unwelcoming. I specifically asked them to look at the issue and let me know whether the service was actually needed before completing anything. Instead, I was later called up from the waiting area and told the work had already been completed. That’s when they informed me of the price I owed. I was surprised by the amount, and the service advisor said, “It’s the price you and I discussed.” We never discussed anything. He didn’t even enter my name correctly in the system. I’m currently in the market for a new car, but I will not be purchasing from here. I also won’t be returning for service. I’ll gladly drive elsewhere. Customer service, communication, and transparency need serious improvement.

Robinson Mendoza

★★★★★

a year ago

A unique experience, both in sales and service, thanks to the salespeople Syn, Kimberly, Ben and Preston. My friend and I were able to get our desired vehicle. Now, we enjoy driving every day. On the other hand, having a vehicle serviced has never been so satisfying. Until now, I had the service done there at John Lee Mazda. Simply brilliant.

Chip Hoffman

★★★★★

a month ago

This was a great buying experience! Our salesman Devon Cross helped us get the vehicle we wanted at a fair price and treated us right on what we traded. Truly a very pleasant way to get us into our new car. Highly recommend!!!

Alahna Hernandez

★★★★★

4 months ago

I just bought my first car and Devon Cross made the experience flawless. He made the process easy and understandable as a first time car buyer. Devon was so kind and so helpful, would absolutely have him as my salesman for my next car!

Braden Rentz

★★★★★

6 months ago

Just picked up my 2023 RAV4 at John Lee and I’m in love with it! Michael made my experience so quick and easy! He made sure I was comfortable and informed the whole process. 10/10✨ If you’re shopping for a new car definitely find Michael to make it a great experience!

Kaylee Desirae

★★★★★

a month ago

I had an absolutely outstanding experience working with Kim at the Mazda dealership. From the moment I walked in, she made the entire process feel smooth, stress-free, and genuinely enjoyable. Kim is incredibly knowledgeable, patient, and attentive—she took the time to understand exactly what I was looking for and made sure I felt confident every step of the way. What really stood out to me was her honesty and professionalism. She never made me feel pressured, and instead focused on helping me find the best option that truly fit my needs and budget. Her communication was top-tier, keeping me informed and answering all my questions thoroughly. On top of that, her energy and personality made the whole experience even better. She’s welcoming, down-to-earth, and clearly passionate about what she does. It’s rare to come across someone who genuinely cares about their customers the way Kim does. If you’re going to this dealership, ask for Kim—you will not be disappointed. She goes above and beyond, and I can confidently say this was one of the best car-buying experiences I’ve ever had!