About Business
Conveniently located in Raleigh, NC, John West Auto has established a strong presence in the Car Repair market. They have specialized expertise in Auto repair shop, making them a top-choice Car Repair specialist in Raleigh. Backed by 64 satisfied customers, they currently hold a prestigious 4.1/5 star status on our platform. They take pride in serving the diverse needs of Raleigh, NC residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, John West Auto is the go-to destination for quality and service in Raleigh, NC.
Google Reviews
DAVID CRAVEN
★★★★★
12 years ago
Its been quite a few years since I visited John's shop. I don't think there was even the concept of a web review back then! I'm hoping he will do a pre-purchases checkout for me tomorrow(fingers crossed) so I stumbled on these reviews. I can't tell you how happy I was to read the review written by the one person that did not give him give stars. I don't know if that's a perfect reproduction of what happened, but I do know that as honest and fair as John is...if I were him I would have probably gotten a bit tired of dealing with that gentleman also. I've "fired" prospects(and clients) in my business before because I get that they don't get "me". I trust John implicitly and apparently everyone lucky enough to do business with him does as well. My first contact with him came many years ago when the Toyota dealer gave me an estimate of over $2k for some needed repair. I sought out John(I got lucky with the yellow pages or internet or whatever) and he confirmed that the repair was needed but understood my need to spend as little as required and found aftermarket parts and did the same job for less than $1ki! I've probably had him do work for me four or five times and have always been treated impeccably and charged a fair price. I assume that John does quite well as a result of being good at what he does; he certainly deserves to be making a very good living given the way he treats every customer. David from Genesis Billing(so you know I am "real")
Connell Smallwood
★★★★★
13 years ago
Had my 2004 Ford Explorer Serviced here at the recommendation of a colleague at work. I started to have a loud howling noise from my front end which I first though was worn tires. After replacing the tires the sound did not go away. After setting up an appointment, Dropped the truck off at 8am and got a call back around noon indicating what the cause and price to repair would be. It is sometimes hard to find a trustworthy mechanic. Instead of repairing the left and right wheel bearings John was forthcoming enough to let me know that only one side was giving me a problem. Excellent Prices, Quality work, trustworthy! Oh and i'm black! They treated me just fine, don't listen to the silliness below.
Robert H Jackson
★★★★★
4 years ago
There is not a better shop I have found in NC. Honesty, quality, diagnosis, you pay for what your vehicle needs, no hunting and pecking. Professional, you want to send your wife somewhere that she feels confident she was treated with respect and didn't pay for things she didn't need, this is the place. Check out a used car here before you buy, this is the place. OLD SCHOOL, if you don't know what that means you will be educated on that here. Also pet friendly
Ej Morgan
★★★★★
6 years ago
John West has been working on my family’s cars for over 30 years. You can trust the job will be done right every time. He always tells you the work that has to be done vs what could be done depending on how long you plan on keeping your car. If you want an excellent, honest mechanic, John, his son David and the rest of the team are the ones you should trust to work on your vehicles.
Louis Stallings
★
☆☆☆☆
a year ago
I just got off the phone with John West & he was very rude & obnoxious . He asked me what I had . He said he was busy . I told him I had an older Chevrolet truck . He said he couldn't help me & he wasn't taking on any new customers & blatantly hung up the phone on me . I will never understand why God blesses & helps individuals like this . He's a very mean person . Folks I wouldn't carry th@ mean man anything you had .
Jennifer M
★★★★★
12 years ago
Recommended by others and I see why. From the first phone call I had no concerns about leaving my classic car in his care. John West and his shop were pleasant to deal with, straight forward, accommodating and honest. Thank you!
Emily Cochran
★★★★★
5 years ago
We've been coming to John West since 1976 (before I was born) and there is truly nowhere else to take your car. Excellent service, excellent staff, and you could literally eat off the floor... even with the chow-chow that hangs out all day, it's spotless! There are a few people I feel like America can't stand to lose: RBG, Betty White, and John West.
Bob Kastl
★★★★★
10 years ago
Needed a car for my son, and we were looking at a Celica. Took it to John West, first and foremost for his reputation, but also since he used to work for Toyota. He got in the car, pushed the accelerator to the floor, heard the engine knock, and said, "I'm surprised you got this car here". It was a beautiful show car, but wasn't so beautiful under the hood apparently. "Whatever you do, do NOT buy this car, and take it back right now". Needless to say, we didn't buy the vehicle. Took back to the owner and told him he said, oh, yeah, I forgot to tell you it needed some engine work...so, in short, John was able to tell me what was wrong with the vehicle by pushing the accelerator? Seriously knows his stuff.... Look at the website, and you'll see some photos of the garage. I'm not kidding, the floor of the garage is cleaner than my house! It's amazing, frankly. Great to find a mechanic you can trust. Once you find them, hold onto them...John West is that guy
Marc Hutton
★★★★★
6 years ago
The bottom line is John is the only man in Raleigh that we trust to fix our cars correctly and not get ripped off. I have never had John or anyone on the staff be anything but Courteous, helpful and straight forward with us and we have been going here for 8 years.
James Taylor
★
☆☆☆☆
2 years ago
He’s not taking any new customers for a year. At least that is what I was informed when I called to make an appointment. He may be a good mechanic (I don’t know) however his customer service skills are lacking. He should post no new customers on his website and quit wasting people’s time.
James Brooks
★★★★★
4 years ago
John is the true expert professional. Just Completed some general maintenance and carburetor repair on my classic restored 1970 Mustang Mach 1. Searched all over several counties to find a high caliber shop that I could trust with my investment with this car. THIS IS THE PLACE for work on your classic cars. John’s knowledge, commitment to quality and care is the best. The shop is immaculate, has the quality of a hospital operating room! 5stars!
NC Traveler
★
☆☆☆☆
7 years ago
I called to see if I could have an engine I built dyno tested before I put it in my car. The first time I called, I spoke to woman who was very nice and said it would be about $400. When I called to schedule a date and time I spoke to a man, possibly the owner? He said he was booked with other engines for several months, I said that was fine and asked to be added to the list. We continued to discuss preparation details and pricing during which, several times he made it clear I would need to sign a waiver in case I broke his machine and would need to purchase a new one. I thought that was odd, but understandable. At the end of the interaction when he realized that this was an engine built by me and already had miles on it, he told me "it was not worth his time". If this is the kind of interaction to be expected, I would recommend taking your business elsewhere, as I will.
Nesha B
★★★★★
9 years ago
If I could give him 1000 stars I would! Mr. West has been my family's mechanic for over 30 years. I'd take my car to no other place! He's very frank and honest. He's not trying to swindle anyone out of their money and he's very professional. I appreciate his directness and hope everyone that comes in contact with him appreciates such an honest mechanic. They are definitely few and far between. I stay almost 2 hours away and come all of the way back home just to have my car serviced. If that doesn't sum it up,I don't know what will! John West Auto 👍👍👏👏😉😆
Tori B.
★★★★★
4 years ago
John West will take great care of you. He is honest and has many years of experience. I wouldn’t go to anyone else. He really knows his info and even helps his clients to get the best advice on buying a new car weather used or new.
Craig Richters
★★★★★
a year ago
David West was outstanding. I've been trying my best to do my own tweeking on a Rochester Quadrajet that's been on my 69 chevelle for a while. Long story short, even though David was backed up with work, he was still willing to help me out and fit me in to the schedule. My car is now making the max use of Rochester, running great do to David and his father's experience with old school carbs. Thanks West Family.
Amanda
★★★★★
13 years ago
This is the best auto repair shop I have ever been too. The shop is very clean and the staff and mechanics are professional. It was nice to have my car looked over without a long list of fixes. John West noted all the issues and conveyed to me which ones were necessary and which issues were minimal. They considered the age and high mileage of my car with the replacements needed and made their cost effect assessment on what was worth repairing. On top of their excellent and trustworthy service, their repairs are always done in a timely manner and their rates are quite reasonable. Unlike the last reviewer I have always been able to schedule an appointment next day. Best of all, they are open until 6pm so I can pick my car up after I get off work. These guys are the best in Raleigh!
Dustin Lev
★
☆☆☆☆
2 years ago
I left this place feeling completely disrespected. I was recommended to John by a family member. The way this guy spoke to me was totally unacceptable. I went in for an inspection and he didn’t like that I was going to pay with a card. Said it wasn’t even worth it for him with the fees he had to pay for card use. (Cost of doing business) I then tried to pay him in cash. He refused my money. Said something along the lines of “the state won’t let us charge like you landscapers do. (I own a landscape company) he then nearly shoulder brushed me on his way by and went back to his shop. Stunned I looked at the receptionist and she said he just got back from the doctor that afternoon and got some really bad news. She was profusely apologizing to me for her bosses behavior. Before I could tell her it wasn’t her fault John came back through the window that connects his shop and office. He continued to scream at me and his receptionist not to take my money and for me to get out. That’s he’s not broke and doesn’t need my money. I did nothing to him to deserve this type of treatment. Judging by some of these other reviews I’m not alone in this type of experience at this business. I will never go back here and I will tell anyone willing to listen not to go here.
Tara Abernathy
★★★★★
11 years ago
Incredible Experience! I own a '72 Vette that needed some love when I purchased it last Spring. It made the rounds through several shops and although everyone serviced our needs, we really needed to find a reliable shop that had a passion for old cars. John and his team are awesome! The shop is as clean as an operating room which demonstrates his perfectionist style. He knows more about my car than anyone that we have had working on it. His shop is set up to work on the car quickly and efficiently. His prices and the quality of his work are remarkable. I cannot find enough words to project how much he has exceeded my expectations. Thank you John!
Justin Yates
★★★★★
a year ago
John is a great mechanic and honest! 2021 Silverado was 2k miles out of warranty and leaking oil, dealership told me my rear main seal was leaking and would need a $4k repair. I decided to take the truck to John to get a second opinion and he diagnosed the truck thoroughly and found the repair was far less extensive then what the dealership was selling me on. John got me out the door for under $500. John has been working on my family’s cars for over 30 years and there isn’t any mechanic I trust more.
Daryl Lee
★★★★★
Edited a month ago
John West is very knowledgeable, does excellent work at a fair price, and is extremely honest. In my dealings, he has always been polite and friendly. The shop is also nice and well kept. I've not come across a better place to have your vehicle worked on. I wish I met him earlier than I did.
