John West Auto

Amanda

★★★★★

13 years ago

This is the best auto repair shop I have ever been too. The shop is very clean and the staff and mechanics are professional. It was nice to have my car looked over without a long list of fixes. John West noted all the issues and conveyed to me which ones were necessary and which issues were minimal. They considered the age and high mileage of my car with the replacements needed and made their cost effect assessment on what was worth repairing. On top of their excellent and trustworthy service, their repairs are always done in a timely manner and their rates are quite reasonable. Unlike the last reviewer I have always been able to schedule an appointment next day. Best of all, they are open until 6pm so I can pick my car up after I get off work. These guys are the best in Raleigh!

Craig Richters

★★★★★

a year ago

David West was outstanding. I've been trying my best to do my own tweeking on a Rochester Quadrajet that's been on my 69 chevelle for a while. Long story short, even though David was backed up with work, he was still willing to help me out and fit me in to the schedule. My car is now making the max use of Rochester, running great do to David and his father's experience with old school carbs. Thanks West Family.

Tori B.

★★★★★

4 years ago

John West will take great care of you. He is honest and has many years of experience. I wouldn’t go to anyone else. He really knows his info and even helps his clients to get the best advice on buying a new car weather used or new.

Nesha B

★★★★★

9 years ago

If I could give him 1000 stars I would! Mr. West has been my family's mechanic for over 30 years. I'd take my car to no other place! He's very frank and honest. He's not trying to swindle anyone out of their money and he's very professional. I appreciate his directness and hope everyone that comes in contact with him appreciates such an honest mechanic. They are definitely few and far between. I stay almost 2 hours away and come all of the way back home just to have my car serviced. If that doesn't sum it up,I don't know what will! John West Auto 👍👍👏👏😉😆

NC Traveler

★☆☆☆☆

7 years ago

I called to see if I could have an engine I built dyno tested before I put it in my car. The first time I called, I spoke to woman who was very nice and said it would be about $400. When I called to schedule a date and time I spoke to a man, possibly the owner? He said he was booked with other engines for several months, I said that was fine and asked to be added to the list. We continued to discuss preparation details and pricing during which, several times he made it clear I would need to sign a waiver in case I broke his machine and would need to purchase a new one. I thought that was odd, but understandable. At the end of the interaction when he realized that this was an engine built by me and already had miles on it, he told me "it was not worth his time". If this is the kind of interaction to be expected, I would recommend taking your business elsewhere, as I will.

James Brooks

★★★★★

4 years ago

John is the true expert professional. Just Completed some general maintenance and carburetor repair on my classic restored 1970 Mustang Mach 1. Searched all over several counties to find a high caliber shop that I could trust with my investment with this car. THIS IS THE PLACE for work on your classic cars. John’s knowledge, commitment to quality and care is the best. The shop is immaculate, has the quality of a hospital operating room! 5stars!

James Taylor

★☆☆☆☆

2 years ago

He’s not taking any new customers for a year. At least that is what I was informed when I called to make an appointment. He may be a good mechanic (I don’t know) however his customer service skills are lacking. He should post no new customers on his website and quit wasting people’s time.

Marc Hutton

★★★★★

6 years ago

The bottom line is John is the only man in Raleigh that we trust to fix our cars correctly and not get ripped off. I have never had John or anyone on the staff be anything but Courteous, helpful and straight forward with us and we have been going here for 8 years.

Bob Kastl

★★★★★

10 years ago

Needed a car for my son, and we were looking at a Celica. Took it to John West, first and foremost for his reputation, but also since he used to work for Toyota. He got in the car, pushed the accelerator to the floor, heard the engine knock, and said, "I'm surprised you got this car here". It was a beautiful show car, but wasn't so beautiful under the hood apparently. "Whatever you do, do NOT buy this car, and take it back right now". Needless to say, we didn't buy the vehicle. Took back to the owner and told him he said, oh, yeah, I forgot to tell you it needed some engine work...so, in short, John was able to tell me what was wrong with the vehicle by pushing the accelerator? Seriously knows his stuff.... Look at the website, and you'll see some photos of the garage. I'm not kidding, the floor of the garage is cleaner than my house! It's amazing, frankly. Great to find a mechanic you can trust. Once you find them, hold onto them...John West is that guy

Emily Cochran

★★★★★

5 years ago

We've been coming to John West since 1976 (before I was born) and there is truly nowhere else to take your car. Excellent service, excellent staff, and you could literally eat off the floor... even with the chow-chow that hangs out all day, it's spotless! There are a few people I feel like America can't stand to lose: RBG, Betty White, and John West.

Jennifer M

★★★★★

12 years ago

Recommended by others and I see why. From the first phone call I had no concerns about leaving my classic car in his care. John West and his shop were pleasant to deal with, straight forward, accommodating and honest. Thank you!

Louis Stallings

★☆☆☆☆

a year ago

I just got off the phone with John West & he was very rude & obnoxious . He asked me what I had . He said he was busy . I told him I had an older Chevrolet truck . He said he couldn't help me & he wasn't taking on any new customers & blatantly hung up the phone on me . I will never understand why God blesses & helps individuals like this . He's a very mean person . Folks I wouldn't carry th@ mean man anything you had .

Ej Morgan

★★★★★

6 years ago

John West has been working on my family’s cars for over 30 years. You can trust the job will be done right every time. He always tells you the work that has to be done vs what could be done depending on how long you plan on keeping your car. If you want an excellent, honest mechanic, John, his son David and the rest of the team are the ones you should trust to work on your vehicles.

Robert H Jackson

★★★★★

4 years ago

There is not a better shop I have found in NC. Honesty, quality, diagnosis, you pay for what your vehicle needs, no hunting and pecking. Professional, you want to send your wife somewhere that she feels confident she was treated with respect and didn't pay for things she didn't need, this is the place. Check out a used car here before you buy, this is the place. OLD SCHOOL, if you don't know what that means you will be educated on that here. Also pet friendly

Connell Smallwood

★★★★★

13 years ago

Had my 2004 Ford Explorer Serviced here at the recommendation of a colleague at work. I started to have a loud howling noise from my front end which I first though was worn tires. After replacing the tires the sound did not go away. After setting up an appointment, Dropped the truck off at 8am and got a call back around noon indicating what the cause and price to repair would be. It is sometimes hard to find a trustworthy mechanic. Instead of repairing the left and right wheel bearings John was forthcoming enough to let me know that only one side was giving me a problem. Excellent Prices, Quality work, trustworthy! Oh and i'm black! They treated me just fine, don't listen to the silliness below.

DAVID CRAVEN

★★★★★

12 years ago

Its been quite a few years since I visited John's shop. I don't think there was even the concept of a web review back then! I'm hoping he will do a pre-purchases checkout for me tomorrow(fingers crossed) so I stumbled on these reviews. I can't tell you how happy I was to read the review written by the one person that did not give him give stars. I don't know if that's a perfect reproduction of what happened, but I do know that as honest and fair as John is...if I were him I would have probably gotten a bit tired of dealing with that gentleman also. I've "fired" prospects(and clients) in my business before because I get that they don't get "me". I trust John implicitly and apparently everyone lucky enough to do business with him does as well. My first contact with him came many years ago when the Toyota dealer gave me an estimate of over $2k for some needed repair. I sought out John(I got lucky with the yellow pages or internet or whatever) and he confirmed that the repair was needed but understood my need to spend as little as required and found aftermarket parts and did the same job for less than $1ki! I've probably had him do work for me four or five times and have always been treated impeccably and charged a fair price. I assume that John does quite well as a result of being good at what he does; he certainly deserves to be making a very good living given the way he treats every customer. David from Genesis Billing(so you know I am "real")

Daryl Lee

★★★★★

Edited a month ago

John West is very knowledgeable, does excellent work at a fair price, and is extremely honest. In my dealings, he has always been polite and friendly. The shop is also nice and well kept. I've not come across a better place to have your vehicle worked on. I wish I met him earlier than I did.