Precision Tune Auto Care

Jalyn Manuel

★☆☆☆☆

6 months ago

Very nonchalant attitudes, paid for a oil change & for my fluids to be topped off & none of my fluids were topped off had to come back the next day & I reached out to corporate but haven’t received a call back from them yet, my experience was terrible and my thinking is if they did top of none of my fluids what else did they NOT do or half ass do. Don’t shop with these people they will play in your face & car.

Robin Williams

★☆☆☆☆

11 months ago

I am extremely disappointed with Precision Tune. Just two weeks ago, I spent almost $800 with them to address an issue with my check engine light. At that time, they claimed to have fixed the problem. Fast forward two weeks, the check engine light comes back on. I took my car back, and they said the code pointed to the O2 sensors, but they’d need to run another diagnostic. When I returned, they charged me $150 for yet another diagnostic fee — only to tell me it was just some filters that needed to be cleaned out. No O2 sensor issue, no real explanation or accountability for the work they did (and charged me for) just two weeks earlier. I feel completely taken advantage of. After already spending so much money with them, it feels like they’re just nickel-and-diming customers with unnecessary fees. I won’t be back, and I wouldn’t recommend this place to anyone looking for honest, reliable service. I have been a regular customer for years with one other car, however I will not be returning.

Deana Burt

★☆☆☆☆

8 months ago

We had an appointment for oil change at 8:00 am. I arrived early and after the lady at the front desk finally addressed me she had an attitude I believe her name is BJ. She handled the paperwork work in no time but it took almost an hr to get my car in the back because they kept allowing other people that came behind me to be seen first with no appointments. The work the guy in the back was doing wasn’t trust worthy because he appeared that he really didn’t know how to do it. I spent an hour an 1/2 for something that should’ve took no longer than 20 mins. This was an unfortunate event that I may never return to this location. The guy Brandon and his crew need to be brought back asap.

Appiah Larbi

★☆☆☆☆

8 months ago

We had the worst of the worst experience with PRECISION TUBE on New Bern Avenue, Raleigh NC. I had some brake work done on my Toyota Sienna 2012 and the mechanic change only the brake pads and turn around and charged me $700+ dollars. After talking to the manager that the brakes are still making noise, he told me there is nothing they can do to fix this issue. On another occasion I took another vehicle to them for an oil change and they did not put antifreeze coolant and windshield washer fluid in it. Because of this issues we have decided not to use them again. :(((

Jackelyn “Jackie” Faz

★★★★★

9 months ago

Had my transmission change and was given great customer service by Wayne, Brandon and Travis. They kept me updated on the status of my vehicle, worked with me regarding payment options and always treated me my vehicle with care! I’ve taken my car back for routine maintenance because of them!

Aaron Painter

★★★★★

10 months ago

I have been going to Precision Tune Auto on New Bern Avenue, ever since I moved to Raleigh. For 13 years now, I have been a loyal dedicated regular face. It’s hard to find good work, in the world we live in today. Everyone’s trying to get over on the next person. And there’s always been that stigma with auto service centers, that they’re out to get you. And there are some out there. But not these guys, if you’re looking for great service, at an honest price. Look no further, they are just a stones throw away from the beltline. About 7 years ago, I started a new career, a quarter mile from Precision Tune Auto, Same location of course. Couldn’t ask, for a more convenient relationship. I can drop my car off in the morning, and pick it up before shop closes. I hope corporate knows, what an exceptional crew they have at this location. Over the years, the faces have changed. (Scotty was that dude, I believe he was transferred towards the end of last year to a different location.) But the service has never been compromised. That’s why I am, have been, & will continue to be a loyal customer. Recently, a few new faces I’ve had the pleasure of meeting. Brandon has been exceptional, never short of a smile & good conversation. Ivan, is always on point!!!! If either of them have the day off, I know I can trust on Brian to get the job done.

Krysys Konflict

★★★☆☆

11 months ago

When for a quick oil change and inspection at 9 am on a Saturday for a Toyota Corolla. Estimated time:2.5 hours. Highly recommend you drop your vehicle off if you can otherwise it’s an actual 4 hour wait. Would suggest They add more mechanics if they know it’s during a peak time. Probably should have went next door for a simple oil change and inspecting as it would have only taken 1.5 hours. Other than that, got the job done for a ok price.

Regine Lopez

★☆☆☆☆

7 months ago

I just popped in here a minute ago and the lady at the reception area didn’t even say hi or acknowledge me and had a look of being discontent on her face and then when I tried to speak to the gentlemen that are in the shop, they all had those earbud things in their ears so they either acted like they couldn’t hear me because they wanted to ignore me or they really couldn’t hear me because they were listening to music or whatever either way the Customer Service was more than lacking so I decided not to come here. Everybody looks so unhappy to be there, which is really sad because it doesn’t wanna make anyone want to go to a place like that.

Barbara Lincoln

★★★★★

a year ago

The best customer service across my long life of car repair shops. They were sensitive to the impact no car would have on my job and made sure it was ready before school on Monday! The car drives like a dream! Can’t thank the most amazing “cowboy” , store manager and team enough!

Sharon Johnson

★☆☆☆☆

Edited 4 months ago

I dropped my car off at 8am for brake work. I was called around 12:30 and told I also needed rotors. I was told at that time they would go ahead and get it done. At 3pm I called them and was told the man that phone he didn’t know how much longer it would be but he would find out and call me back. He never did call me back. So I got an uber to the location around 4:30. When I got there my car was on the lift with no tires on it. I feel since I left my car there my repairs was pushed back till the end of the day. I have been going to this location for many years but today will be the last time. I’m so disappointed.

Diane W. Darden

★☆☆☆☆

9 months ago

Honestly, When I drove my Toyota Camry in Precision Tune on New Bern Ave, for a Simple Service of Oil Change (and I kindly asked technician to please check tire air pressure), it was driving Great, Smooth Sailing.. No problems at all. But when I drive off from Precision Tune my car began to shake VERY BADLY (the sterning wheel, tires🛞 even the seats).. There was Nothing Wrong with my tires or anything else when I took it there for an Oil Change. When I returned my car to Precision Tune for them to fix the problem , they said it was my tires. However we just don't Buy This... If my tires were Not good, WHY didn't we notice the bad shaking, vibration Before we took it to Precision Tune?? It just does NOT add up🤔 It had to be something they did to the tire 💯

Creative Luxury

★★★★★

a year ago

I usually only take my luxury vehicle to the dealer but found that precision tune auto was in network with my warranty service. Brandon at the front desk was very kind and reassuring keeping me informed of updates! My car is running like brand new. Excellent Customer Service! Ask for Brandon.

James Woofter

★★★★★

a year ago

Wayne Chase went above and beyond in providing me with very detailed information which enabled me to select the best new engine for my suburban. His expertise is unmatched. The work was done in less than a week and I was given updates on a regular basis. Very professional and top quality service. I would highly recommend these guys to anyone looking for a new engine. James

Christine Weingarten

★★★★★

3 weeks ago

They do quality, thorough work for a fair price.

Pedro Avilez Rodríguez

★★★★★

a year ago

I came at 7:30am was to 2 customers ahead of me, i thought will take forever to do an alignment but I was wrong Brandon and my Technician was very professional and efficient, 40 minutes and I was done. No complaints, better price and customer services than the others places like just tires. Highly recommended

757 general

★★★★★

2 years ago

Had my Escalade engine replaced. The staff was meticulous with the installation. I'm completely satisfied!!!

Nikki

★★★★★

a year ago

I recently went to this location for an oil change and wheel alignment. Travis took care of me 100%. He explained everything in detail and told me why I needed the wheel alignment as well. Very nice, knowledgeable, and patience. I observed him helping others over the phone all while managing the customers in the line.