Jones Acura

Lindsay Nichole

★★★★★

5 years ago

Jones Acura of Lancaster was the best car buying experience I have ever been through. William Cross and Andy Pilotti were amazing to work with! They made sure I was 110% happy and satisfied with everything related to the car buying experience...the whole way down to the extra accessories I got with the vehicle and they knew I was super picky about the vehicle being PERFECT at pick up - no finger prints, etc and they went over and above by bringing a cloth to the car to wipe down any small dirt marks I saw. I am very happy and more than satisfied and will definitely go back to Jones Acura for my next car and will highly recommend friends and family to purchase their next vehicle there. Thanks for such a great experience Jones Acura! I love my new vehicle!!!

Thuong

★★★★★

2 months ago

I’m very grateful to have Andy who was my sales professional and helped me got my dream car . Andy and the team were very professional and friendly helped me through the process. Highly recommend Jones Acura Team to anyone who looking for a car!!!

Dave McIlwaine

★★★★★

3 months ago

I knew I was interested in an Acura MDX and stopped in on a Saturday to look at them. I met Andy Pilotti and from the initial meeting to the purchase he was courteous, responsive and professional. If you are looking for a car stop in and see Andy.

Brian Brooks

★★★★★

a year ago

Recently lost a vehicle to a collision and had to purchase a newer vehicle. The crew at Jones took great care of me and listened to my needs. As a disabled Veteran and someone with prior dealership experience i had higher expectations. They hit the ball out of the park. I could not be happier with the service received.

Tyler Huber

★★★★★

3 months ago

Andrew helped me go through a smooth and fast buying process. I wanted to move fast with a used vehicle that I believed was a great deal. I went from test driving to final paperwork all within 48 hours. Nice work Andrew

Chris Mammarella

★☆☆☆☆

Edited a year ago

I’m not typically one to write bad reviews, but these guys did me a serious disservice and left me no choice. Jones has been servicing my TLX Type S for 2 years now, and have typically done a great job with communication and quality of work. For 2 years now, I have requested that they forgo running my car through their car wash, as my vehicle has a professionally applied ceramic coating and has only ever been hand washed (I’m an enthusiast). They had my trust, as the service advisor once jokingly told me they washed my car during a previous service. On Dec 26th, however, after a routine service, I noticed the vehicle had been run through the car wash, and as expected, my paint was covered in micro scratches / swirl marks. I pointed this out to the service manager and he acknowledged their mistake (and even gave me a hand written note acknowledging their mistake), and offered to have their detailer buff out the scratches. I mentioned that simply buffing out the scratches would effectively remove my expensive ceramic coating, and would not be an adequate remediation. In order to restore the car to its previous condition, the ceramic would need to be removed then reapplied, per my detailer. After explaining this to the service manager, I was questioned about the quality of my ceramic coat, and was told that ceramic coats should prevent scratches in an attempt to pivot some of the blame. Any good detailer knows (and a simple Google search suggests) that ceramic coating does not prevent scratches, rather it adds gloss, protection from environmental contaminants, and ease of cleaning. After emailing the general manager, Kris, about the situation, I received a call from the service manager where I was told the scratches were not from the car wash and must have been present before the service (despite previously writing me a note suggesting otherwise), again that ceramic coatings prevent scratches, and they would not be willing to rectify the situation by working with my detailer to restore the vehicle to its previous condition. Instead, I was offered a complimentary oil change and tire rotation. Instead of making the situation right, Jones chose to lose a potential life long customer and damaged their reputation in the process. Anyone who considers themselves an auto enthusiast should avoid Jones at all costs. I’m extremely disappointed. The photos of the side profile and front of the car were taken in Oct 2023, and the three photos with swirl marks / micro scratches were taken post-service for reference.

Brandy Basile

★★★★★

a year ago

I recently purchased a RDX from Jones Acura, and I couldn't be happier with my buying experience. Andy Pilotti was a pleasure to work with throughout the entire process. Andy's approach made the whole process enjoyable. He was patient and supportive, allowing me to take my time to make the right decision without feeling any pressure. His willingness to help me navigate the process on my own terms and timeline was greatly appreciated. I'm confident I'll be enjoying my RDX for many years to come. If you're looking for a hassle-free, positive car-buying experience, I highly recommend working with Andy at Jones Acura.

Michael

★★☆☆☆

3 weeks ago

I constantly have to bring back my RDX because they can never fix the problem. After I always tell them 2 or 3 times they suddenly find the issue after I have a paid for other services done to the vehicle. Seem to me they know what to fix but do everything else to get you to pay more than what you should. I know it's a business bit I should other ripped off. SADLY I WILL NOT BE GOING BACK TO HAVE MY RDX SERVICED. BAMBERGER IS A HONEST SERVICE SHOP FOR ALL VEHICLE. GO TO THEM INSTEAD...

Bill Shover

★★★★★

6 months ago

I recently purchased a new Acura RDX from Jones Acura. The salesperson I dealt with was Andy. He was very good to deal with, there was no high pressure at all during the entire process. He was very knowledgeable and professional. What is very surprising, especially in today's world, he has reached out to me a few times since I took delivery of the vehicle making sure if I had any questions he would be there to answer them for me. I would highly recommend Jones Acura for you next car purchase and request Andy as your salesperson. You won't be disappointed.

Novi Torres

★★★★★

a year ago

I recently purchased a vehicle from Jones Acura, and I couldn't be happier with my buying experience. Andy Pilotti was a pleasure to work with throughout the Process! I know I'll be enjoying my car for many years to come. If you're looking simple and easy to understand car buying experience I highly recommend working with Andy at Jones Acura.

Doyle Blouch

★★★★★

6 months ago

Our salesman Andy Pilotti was very friendly and professional. He understood our wants and needs. He was able to get us a deal that was better than we had at a competitor. He explained the features in a knowledgeable way. He also contacted us several times after the sale to make sure we were satisfied and had any questions about the new RDX. I highly recommend he and Jones Motors for your next car.

Chris Hoyt

★★★★★

a year ago

Just bought an Acura Integra Type S from Jones Acura a couple weeks ago. Overall I had a great experience and can confidently recommend this dealership if you are in the market for a vehicle. My sales person Michael Keppel was great to deal with. He was very knowledgeable about the car and took his time to go over financing options and all the usual dealer add-ons and options. Very low pressure sales with an emphasis on customer satisfaction in the end. Michael also did a very good job of going over paperwork and any other details that would be needed to complete the sale. Follow up after the sale has been great as well. A+ dealership compared to many others I have dealt with.

Jack Neal

★★★★★

4 months ago

I recently purchased a new Acura MDX from Jones Acura. I worked with salesman Andy Pilotti, who was very patient with me and all my questions. It was a delight to work with a no-pressure salesman. Before and after my purchase, I had loads of questions for him about the features of the MDX which I wanted to utilize. He and others were so helpful in setting up all the great tech features this MDX has. I highly recommend Andy in helping you buy an Acura vehicle. You will love the Acura and enjoy your experience with Andy.

Jermaine Price

★★★★★

3 months ago

I had a had fantastic experience at Jones Acura. Andrew Pilotti was my sales consultant - the guy is wonderful. Very personable and pleasant to work with. I got a great deal on my Acura and I'm confident I made the right choice in buying my car from him - would recommend to anyone. Thank you Andy and the Jones Acura team!!

Emily Simone

★★★★★

2 months ago

I had an amazing experience buying my Acura from Jones Acura, and a huge part of that was thanks to Andy Pilotti. Andy was incredibly knowledgeable, attentive, and thorough every step of the way. What is usually a very stressful process felt surprisingly smooth and easy because of him. He truly made me feel like family, not just another customer. Even after the purchase, Andy has checked in multiple times to make sure I didn’t have any questions and that everything was going well. I couldn’t be happier with my experience and highly recommend both Jones Acura and Andy Pilotti to anyone looking for a great car-buying experience.

Nilmini Ratnasena (Hemanthika)

★★★★★

2 weeks ago

Andy has been very helpful from day one. He took the time to go through all the details about the car and never pressured me into anything. He let me make my own decisions and was very patient while answering all of my questions. Throughout the entire process, he stayed communicative with texts and calls and was always very cooperative. He made sure the car buying process was hassle-free and smooth. I really liked the service at Jones Acura and would definitely recommend working with Andy if you are looking to buy a car there. Great experience!

camy babii

★★★★★

3 months ago

I had a wonderful experience buying my car at Acura of Lancaster. As a first time car buyer, I was pretty nervous, but ANDY made everything smooth. He was incredibly helpful, paid close attention to every detail, and consistently followed up with me throughout the process. I truly felt supported from start to finish. I also want to give a big thank you to Steve in the finance department. He made the financing process quick, clear, and very well organized. Both Andy and Steve were extremely friendly and professional, which made the entire experience comfortable and pressure free. I’m very happy with my purchase and would absolutely recommend Andy to anyone looking for a great car buying experience.