Jones Auto Repair & Towing

Brycen Ludwig

★☆☆☆☆

a year ago

This place is terrible. I find it so surprising this place is still running. To start, they told me they needed $400 up front to even begin working on my vehicle. First ever time any shop has made me pay before hand, on top of me providing them the new part that needed replaced. Secondly THEY DO NOT ANSWER THE PHONE EVER. Do not try to call because they will never answer. So your only option is to find a way up to the shop and pray someone is there. After not receiving a phone call answer from Tuesday-Thursday I decided to go up there on Friday at 3:00p.m. AND THE DOOR WAS LOCKED AS IF NOBODY WAS THERE! It’s a payday and you’re not even open!! Are you even trying to make money ? This place is a joke. I still don’t have my car as of this moment because who knows when I’ll be able to get ahold of someone.

J H

★★★★★

a year ago

Trent had the company pickup towed, repaired, and ready for pickup within 4 hours. About the nicest guy you'll ever meet, too! Thanks from Elkhart, Trent, and Jones Auto!

Terrance Williams (Twilley49)

★★★★☆

5 years ago

I was locked out of my car while it was running and I contacted Jones auto. The mechanic came in A timely manner, and was able to open my car. The price was very reasonable compared to other locksmiths. Very satisfied with the services performed.

Pam Burns

★★★★★

a year ago

When I needed a tow and repair, they were fast and friendly. My car was repaired the next day and the price was very reasonable. I would highly recommend their business!

Zene Kamili

★★☆☆☆

2 years ago

I'll just share my story/experience as honestly as possible. Called and specifically asked if they could tow my vehicle from my home for the sole purpose of fixing it (it wouldn't start). They agreed to this and came promptly, as I lived 10 minutes away. I was charged $70 for the tow fee and another $25 for the diagnostic. A day later, I talked to them and was told that my computer (the ECM) had to be replaced because it wasn't sending a signal to start my vehicle and the estimated value would be $1,200 (which I wasted time investigating parts, labor, and mechanics for nothing) and that they could not fix it. Luckily, I found a mechanic business literally 3 minutes away. I asked Jones Auto to tow me there, which was another $55. After getting a diagnostic from the mechanic business, they informed me that Jone Auto's diagnostic was wrong (it was not a faulty ECM); actually, a bolt in the crank shaft was broken. I ended up spending another $500 to diagnose and fix this. So bsically, I spent $150 with Jone Auto & Repair. I think that the responsible thing that they should have done was just tow it directly to the mechanic business (for free!) or not have charged me an extra $55 just tow my vehicle 3 minutes away (this literally took about 10 minutes). When paying for Jones Auto's services, they proudly told me that they were giving me a $15 discount off the 2nd tow fee. $150 instead of $165. I'd have been more generous with this review if the 2nd tow (3 minutes away) was free, even despite the diagnosis (that I paid for) being wrong. The replaced bolt and receipt in the photo below.

Martine Janvier

★★★★★

a year ago

Very helpful team , will give fast and quality repairs. The prices they charge are also affordable. Just a phone call and they came to tow my car at home and made the repairs the same day ! I Recommend !

Karen Scott

★★★★★

3 years ago

Front and back brakes. My son lives in the area local. I wanted to pay for the back brakes as a gift and a surprise to him. I was able to pay for the back brakes from Michigan I’ve the phone and know that this place was trustworthy. Being able to know and feel that you can trust someplace over the phone to give your credit card is a rare thing. Rates are fair, service is dependable, fast, reliable, and customer service is better than the chain auto repair stores. Jones auto repair is a Jem! If i could rate 10/10 rating I would. Thank you Brent!

Derek Bartley

★★★★★

a year ago

Wife's van broke down. The crew came out and had us towed, diagnosed the problem, and swapped out a battery for us and had us back on the road quickly. I really appreciate the quick help. Owner was a super knowledgeable and nice guy.

Arayna Rogers

★★★★★

a year ago

Super nice !!! Needed helped with my car and he helped instantly. I am an 18 yr old female and was scared I might get scammed but he told me the truth and gave me a fair price. 100% recommend

Jessica Harrison

★★★★★

a year ago

Very helpful. They always do great with fixing my car. I have never had any issues here. They sometimes need to do better with communication, but if you call them, they will tell you what you need to know.

Shelisa Thomas

★★★★★

2 years ago

Great experience! I was going to purchase a used truck from a large dealer and thought there were mechanical issues after my test drive. I really wanted the truck. I contacted Jones Auto (after calling around looking for a shop to do an inspection for over an hour) and they quickly got me in to inspect the truck. They explained to me the pros and cons and provided valuable education. Great people! If I lived closer, I would certainly look to have them maintain my fleet.

Joan Dewael

★★★★★

2 years ago

New in town and my car would not start. Randomly called Jones and I am glad I did. Trent was polite and efficient. Towed my car, found the problem, and replaced the battery. Good communication. Price very reasonable. Jones is a small locally owned shop. I would definitely recommend this place.

Angelica Brown

★★★★★

a year ago

Shout to Jones Tow!!! We called him at 6pm and they were her at 6:26pm. Thank u for ur service Jones!!! My husband vehicle broke down so we called our insurance Roadside Service but their tow truck company (Not Jones) gave us the run for 2 hours. Even when the driver called and said he was 10 mins away he called back and said he was dispatched to another car bc he 5 mins away from that other car. What kind of shit is that!!! Thank u Jones Tow!!!

Jimena :D

★★★★★

2 years ago

My car was in need of urgent repairs, and I was worried about the potential downtime. However, the team at Jones Auto Repair Shop quickly put my concerns to rest. They not only listened attentively to my car troubles but also provided a clear explanation of the necessary repairs. What truly stood out was their commitment to timeliness. They promised a swift repair, and they absolutely delivered. My car was back on the road in no time, running as smoothly as ever. The quality of their work is evident in the flawless performance of my vehicle. I highly recommend Jones Auto Repair Shop to anyone seeking efficient and reliable car repairs.

Miss J

★☆☆☆☆

a year ago

If I could give a zero I’d do it. Poor communication, delayed picking my car up from the location it was at until the very next day almost at closing hours. Had I not called them to go get my car it would not have gotten done as this business was near closing. I was kept on hold when I called never returned the call. Towed my car to their shop and could not fix it & never called to tell me. I had to call them and inquire about my car only to be told he couldn’t fix it and charged me AGAIN for it to be towed somewhere else all the while telling me it will be towed out this morning which never happened! He towed my car to the other place 5:30p near closing. I’m up here ubering all over the place all the while being toyed around. This is why African American businesses get stereotyped. There’s no response this business can provide that will justify the poor service. Never even apologized for the inconvenience or anything. God knows this was wrong.

P FB

★★★★★

2 weeks ago

I was given quick and very helpful service by a man named Trent outside of an autozone. Thank you again so much for all your help tonight!

Peter Harris

★★★★★

4 months ago

Trent went above and beyond tonight! My roadside carrier contacted him to tow my car to Indy. He saw the type of car and went and found a tire & rim that he thought would work. He brought it out and in 12 minutes had the torn tire and rim swapped for the one he had brought out! What a blessing! Thank you Trent!