Julio Jones Kia Service

emma adams

★★★★☆

4 years ago

Awesome service. However, they surely didn't give me that free car wash that he said I would get.

Robbie Jones

★★★★★

4 years ago

Over all it was good but they didn't have time to do 1 thing that needed to be done. I have to go back again. I drive 120 miles round trip to get there

sean cannon

★★★☆☆

4 years ago

Other than the scratched rim and having to clean oil and grease off my steering wheel, door handle, and seat of my 2022 sorento.. the 2 hour oil change was not bad.

David Stallworth colvin

★★★★★

3 weeks ago

Love the customer service

Girasol Jáquez

★★★★★

a month ago

Robin the service manager is a godsend

Now&Nex

★★★★★

4 years ago

Great dealership. Everyone was super friendly. Put us in the SUV that we wanted without any hassle. Go and check them out if you're in the market for a new ride.

Doug Taylor (DixieDoug)

★★★★★

4 years ago

Took a while, but got diagnosis and repair estimate. Great waiting area, with WiFi! Very courteous staff! I really appreciate their professionals. The waiting area has coffee, cold water, fresh popped popcorn, and snacks.

Seonyoung Kim

★★★★★

2 years ago

I had the best car buying experience with this dealership. My son moved from St Louis to Birmingham Alabama to start his medical school and needed a car. He wanted Kia Sportage hybrid but price was outrageous because all dealerships charged $5-7k over MSRP due to shortage of supply. So we decided to order one thinking we could order one for MSRP price. However most dealers wanted to charge markup even when you custom order it. So I called around and found Larry Taylor at Julio Jones Kia who was willing to custom order the trim model my son wanted without any markup! It took four months to get it became Kia had a supply issue but Larry kept me in the loop while waiting and honored the price when it finally arrived. He didn’t try to upswell it to another person. His honesty and customer service is admirable. We just picked up the car yesterdat and he had all the documents ready for us so we can get in and out in less than an hour. The sales and finance team didn’t try to upswell anything and instead threw in 1 year free oil change and tire rotation and a dent protection at no charge! The entire team was very honest, efficient and customer focused. I highly recommend this dealership!

Ollie Tucker

★☆☆☆☆

a year ago

They wasn't able to fix my car when my car was brought in for repairs but they was able to charge me a considerable amount for just checking to see what was wrong with it I think this was totally unfair and unreasonable. They should be able to fix their own vehicle when is purchase from the dealership.

Janiya R'rieal

★★★★★

6 months ago

Za WAS amazing!!! If you need to get you a car? GO TO HIM!

Janice Gipson

★★★★★

2 months ago

I always have a great experience when I visit Julio Jones Kia.

Jeffery Fox

★☆☆☆☆

7 months ago

Came in to get a leaky tire plugged on my Forte. Watched a tech play on his phone for 10 minutes at the counter, while the service guy told me "there's folks ahead of you." Doesn't seem like customer service or urgency are a focus here.

Jakiero Dismuke

★★★★★

6 months ago

Great service! The staff was friendly and they kept me updated on my car during my visit.

Bob Tracz

★★★☆☆

3 months ago

Battery replacement resolved the sporadic starting issues. Recommended replacement of power window motor for $750 to resolve window not closing all the way was misdiagnosed as the problem resolved itself after following recommended solutions found on the internet. I explained to the service department that the window not closing moved from right rear window to left front window and ultimately jumped to the right rear window. That would have meant 3 window motors were bad based on the recommendation by the service department- that would have been unlikely.

Kayla Clay

★★★★★

5 months ago

Our family is so grateful for Cortney and the service team at Kia! I’m always able to get an appointment quickly and the team is kind and professional. Top notch service and they offer a nice lounge for waiting or transportation if you need to be dropped off.

Anthony Mccaa

★★★★★

a month ago

Timely response; listened to with appropriate understanding care and immediate concerns; understood the problem and had the personnel and acquired the proper resources through ordering in record amount of time, in order to avoid customer complaint and delay; made no excuses as tontge defectiveness of their product that I had purchased from them and did everything in their power to reduce cost of the parts and the reduction or erasal of the labor; extended customer services to the highest qualities, including quick Uber pickup and delivery, with a smile; and finslly- fixed the job right, the same day as promised. Thanks Julio Jones Kia Tuscaloosa 5/5 🙏

Mia Roberts

★★★★★

6 months ago

Chase was/has been a great car sales associate and I highly recommend him! He can get you a car by any means. He is also very polite and reassuring.