Kaizen Collision Center - Orange

Sonia Van Hecke

★★★★★

2 months ago

After three accidents, I can honestly say: where you take your car really matters. Each time, our insurance recommended Kaizen Collision, and each time they went above and beyond. The work is excellent, the car always comes back looking great (and even cleaned!), and the communication is consistent and reassuring. From Alejandra at the front, to Fernando and Marcelo, and the entire team in the back, you can feel that they truly care about doing things right. No one wants to be in this situation, but if you are, I can confidently say Kaizen Collision will take care of you. They are our first choice, every time.

Will Eklund

★★★★★

Edited 5 months ago

Kaizen Collision (Orange): Exceptional Customer Service and Zero Stress! ​After an accident, the last thing you want is a confusing, stressful repair process. Thankfully, the team at Kaizen Collision in Orange made my experience absolutely seamless. While the repair quality on my vehicle was perfect, their customer service is truly what sets them apart—it was a 10/10 experience from start to finish. ​From the moment I called, the front office staff was incredibly warm, empathetic, and knowledgeable. They handled the initial claim and paperwork with total professionalism, clearly walking me through all the steps and estimated timelines. They answered every question patiently and made me feel completely at ease. ​The communication throughout the repair process was outstanding. I received regular, proactive updates (via text and phone calls) on the status of my vehicle, so I never had to wonder what was going on. They were fully transparent about parts ordering and the timeline, which greatly reduced my anxiety. ​When I picked up my vehicle, they took the time to do a thorough walk-through, explaining the work done and confirming my satisfaction. They even detailed the car beautifully before handing the keys back! ​Kaizen Collision Orange treats their customers like valued people, not just claim numbers. If you need auto body work and prioritize fantastic communication and friendly, professional service, this is the only place to go. They make a tough situation genuinely easy.

B VO

★★★★★

5 months ago

I have nothing but great things to say about this auto body shop. They came well recommended by AAA about a year ago. The moment you walk in you're greeted by the young woman behind the desk. Within minutes, the manager was greeting me. He inspected my vehicle, made his report, and agreed to get my vehicle repaired there at that time. It didn't take long for the repairs to get done. Within days I had my vehicle back. I unfortunately had to go back a second time. This time for an accident inspection only. The damages were so minor that quite frankly it wasn't worth paying the deductible to get my vehicle fixed. After hearing my frustration with my insurance, Jermaine did something that not many people do in today's world. He asked for permission to take my car to the back and within less than 5mins came back with my car. The scuff marks were gone! All it took was 5 minutes out of his time to help brighten day. I have been to this repair shop twice now and I will keep them in mind "if" I should ever need a repair shop again. Word of advice, GET A CAMERA INSTALLED to avoid problems with your car insurance!

Red Wagon

★★★★★

5 months ago

Great communications throughout the proc process. Marcelo made it easy to work with our insurance company and the quality of work was excellent. Our car was repaired on time as promised and in better condition than before the accident.

Michael Campos

★★★★★

a year ago

I just want to thank Kaizen for the repairs they did on my car. Jonathan & Deana deserve all credit in the world; Upon arrival, their hospitality, communication and genuine care for their client is what makes Kaizen the standard. I had damage to my driver side fender, front bumper and tire rim. Jonathan gave a fair estimate then gave me daily updates on how the repair was looking. After having my car for less than a week, I got my car back washed, detailed and looking brand new. It’s a stressful process to find a good body shop, that will fairly price you and provide excellent communication but I highly recommend Kaizen because of Jonathan’s professionalism and hard work. Thank you guys— thank you Kaizen.

Eric Skirzynski

★★★★★

4 years ago

I was in my first accident recently when I was rear ended on the freeway. I have always dreaded the thought of body work because as a car guy I know the factory does it best. USAA tried to get me to go to one of the big box places but a highly trusted friend referred me to Deshlers and I couldn’t be happier. Marcelo made me feel right at ease from day one. He handled insurance in a timely manner and got them to pay for OEM parts. Since we were painting the rear, I decided to pay out of pocket for a replacement front cover and refinish the headlights. My car literally looks new and it was worth every penny. Like I told Marcelo when I picked the car up. I hope I never see him again but at least I know a good body work guy now!

Joseph Valencia

★★★★★

7 months ago

I was fortunate to come to them during an unfortunate situation! They helped get my car back to its normal condition! They were fast and the end result was very satisfying. I definitely recommend to anyone that needs body work or paint work done. I know if I have future needs I will make sure to reach out to them first!

Cynthia Villasenor

★★★★★

2 years ago

A special thanks to Edgar Minera from Kaizen Collision (5) ⭐️ ⭐️⭐️⭐️⭐️. His work ethic’s are fantastic! He’s very kind considerate and keeps you updated on the progress of your vehicle, which in this case was ahead of schedule YAY!!! Every costume loves that!! Oh, oh, and also to mention the beautiful outcome of the vehicle 🙂 (Happy customer) Thank you Edgar (2)👍🏼👍🏼

Stephanie Myers

★★★★★

3 years ago

Marcelo was the best. The girls that work there are so sweet and helpful. I have never had an accident before and they walked me through everything. All parts are original and they made this experience very easy and my truck looks great.

Darren Chan

★★☆☆☆

2 years ago

Rivian's service center in Costa Mesa contracts out to Kaizen in Orange. They did a great job repainting the front fascia of my R1S since it had some chips in one corner due to panel rubbing. However the clear coat job was done very poorly. Either they didn't bother prepping or they prepped and let it sit so they ended up trapping a bunch of dirt underneath the clear coat. The car was delivered back to Rivian on a rainy weekend so they probably didn't see it. I didn't see it in the rain during pickup either until I brought it to my detail for PPF application right after I picked it up from the service center. Video of the artifacts and stills attached. Each painters tape has a corner pointing to the trapped dirt under the clear coat: https://youtu.be/zfBveqAi86U?si=oR7FyhpTokAvDzeL

Jocelyn A.

★★★★★

2 years ago

I’m absolutely happy with how they handled me and my vehicle! I got backed into, my radiator and coolant got badly pierced and my license plate got wedged in the grill and looked like it was damaged beyond repair. They quoted me about 7 days but they ended up finishing 3 days ahead of schedule which was such a convenience for me. An extra special thanks to Edgar, who was very kind and comforting and assured he would make sure my vehicle would be as good as new, and he kept his word! As a bonus, he even flattened out my license plate and was able to make it look as if nothing had happened. So he saved me a hassle to have to go to the DMV to get it replaced. THANK YOU SO MUCH EDGAR! I know who to come to or refer anyone who needs collision services!

Rosalie Schneider

★★★★★

3 months ago

Choose this repair shop if you want honest, fast, and thorough service. No BS. Lots of experience with navigating the automobile insurance landscape and optimizing the repair strategy for the customer!

Rusty Lopez

★★★★★

6 months ago

Kaizen provided quality work in an extremely courteous and professional manner. Jermain, the employee I interacted with, gave me a timely estimate of the work required, based on his initial visual inspection (replacing the rear bumper panel on a Honda CRV). The work was completed ahead of schedule, with no other issues being found. To top it off, the car was also detailed inside and out! Highly recommend Jermain, and Kaizen.

Anthony Garcia

★★★★★

2 months ago

A very professional place. Staff were polite and communicated all the details. I would recommend this place to anyone looking for top notch work with great prices.

Lenore Swan (Gilyard)

★★★★★

3 years ago

WONDERFUL! My car was a mangled mess when it arrived at Deshler’s. It had been repaired at an ‘authorized’ facility that rushed the initial bodywork and paint job. Then, when I requested rework, it was even worse. Depressed and disenchanted, I had the good fortune of a recommendation from another vendor who does accessory auto work. It was the best referral I could have received. Just looking at my car, Marcelo could tell it had been warped by the prior body shop tech during the rework attempt. The fit was off and auxiliary parts were not properly secured to the body of the car. From the beginning Marcelo told me, “We will do it right. It may take a while, but it will be right.” Well, it did take a while. But my car was thoroughly examined, dissambled where it was needed, the correct parts were purchased, and the warped hood was miraculously straightened. The car was painted and then reassembled. It looks show room new. It’s PERFECT! If you need any kind of body repair and you’re in Orange County or you don’t mind the drive, Deshler’s Collision Repair is the only facility I would trust to do the job right and to do it well.

Cindy Chen

★★★★★

a year ago

Jerome & his team were wonderful. Welcoming, helpful, patient and detailed. They made the process of trying to deal with a busted car so much more pleasant. The front desk admin always had a smile for us, Jerome was knowledgeable, explained next steps and potential options to us patiently. The process was seamless with AAA insurance coverage. We even got our car back before the expected date! Great experience overall, would definitely be happy to recommend!!

Randall Dixon

★★★★★

5 years ago

Ed Wolff, The Owner of Car Clinic in Orange referred me to Deshler's. Went in on Friday, the 10th. of July in early afternoon. Front of the place is CLEAN. Walked in and spoke with Theresa about what I was looking to do. Inside was nice and clean also with no sense of chaos and an immediate feeling that people there knew what they were doing. Spoke with Tim Deshler and did a thorough walk around. I do not have before pics. however that right rear panel had come loose while on the freeway and ripped half the panel apart and taking the rear bumper with it. Also front mud guard underneath car was coming loose causing stability issues at freeway speeds. Tim actually helped me to focus on getting the major stuff done first to make the car look good and to focus on some minor scratches later. Never had someone try to talk me out of spending a lot of money before however saw the wisdom in what he was saying. Put a deposit down for parts just before 1 p.m.. Got a phone call just before noon on the 14th. saying parts were ready and to call them and let THEM know if I can bring it in on the morning of the 15th ( Thought I had to make an appointment first. ). Brought it in on the 15th. at 1 p.m.. Was planning on not having car til Monday, the 20th. cause I was late. Talked with them on Friday, the 17th. and was told the car would be ready by 5 p.m.!! I get there by 4:30 p.m. and there it is waiting for me. All within 48 hrs.. Paid the bill and tried to give Tim $20.00 for appreciation and he was firm in saying no and always polite and said he would prefer satisfied customers instead. Came back 2 minutes later with half a pizza from Round Table and said the guys didn't want the rest of it and didn't want to throw it out. Car fixed and pizza!! Can't beat that!! Even the delivery lady was nice and had a genuine smile that lit up the sun! Would highly recommend them! They seemed genuine and their Customer Service was outstanding!! Was surprised at how simple they made everything work and were very straight forward. Better stop before I write a book. Lol.