Kempthorn Volkswagen Service Center

Sue Kostolich

★☆☆☆☆

3 years ago

They want to charge $157.99 to put some $17.99 diesel exhaust fluid in my car. I'll do it myself. They always take advantage of people. Hate this place so much

M B

★☆☆☆☆

a year ago

Make sure there's oil in your car before you leave. They take no responsibility.

jay andrusiak

★☆☆☆☆

9 months ago

Don’t put oil in car after repair and destroyed the vehicle. Took zero responsibility. This place is a scam, beware.

Mattiedamacdaddy

★☆☆☆☆

3 months ago

This dealer has cost a lot of people a lot of money in some well documented cases. Do your research and don't go here.

Josh Null

★☆☆☆☆

7 months ago

had a nightmare situation with Kempthorn Motors and their service department which really could of been avoided with just some basic communication from their staff. No one their seems to communicate with each other and they certainly did not communicate with me regarding my car repair. I brought my car in to have some work done under warranty which I was originally told was a vacuum leak so they'd order the parts and it should only take a few days. After about 2 weeks of hearing nothing I finally called the service department to check the status on my car. The answer I received is we are just waiting on the new engine to arrive. Apparently they decided to just replace my entire engine instead but didn't think it might be important to notify me the owner of the car that they were going to replace my entire engine. Fast forward another month forward and the new engine finally arrives they install it. I get a call asking if I was having any issues with my brakes when I brought the car in which I was not so they determined that the rotors had rusted frozen from sitting at their lot for 6 weeks waiting on the engine. They went ahead and replaced the rotors and brakes and I finally had my car back. I ran into multiple issues when finally getting my car back. The first being after driving my car for a week I went to use the emergency brake and it was completely limp and had been disconnected. Again this something that could have been solved by some simple communication. If there is an issue with the emergency brake at least contact the customer and give them the option to fix it before just disconnecting it without telling me. For one its a pretty big safety issue to just disconnect the emergency brake from someones car without telling them about. Secondly they could have just fixed it while they had my car already in there, I would have been happy to pay for it if it was not covered under the cpo warranty, but at least give me the option before disconnecting it. My check engine light also began to come on within a week of the installation of the new engine causing new emissions issues and repairs needed. This car is the definition of a lemon which of course i also purchased here at kempthorn motors. If your thinking of buying a former diselgate car that was bought back by volkswagen, fixed, then resold to the public dont take the chance or be extremely cautious before buying. While Volkswagen may fix the emissions software on these cars, most of them sat in a lot for years before being resold to the public causing numerous other issues that Volkswagen never addresses. On top of all the other issues mine still had emissions issues after the new engine was installed which is pretty scary considering this was a diselgate car that was bought back for emissions issues. After the new engine was installed the check engine light came on and when the diagnostic was done it was determined my car needed a new diesel particulate filter and egr valve which was a 4800 dollar repair. The list of things wrong with this car goes on and on and continues to grow by the day. Never buy a former dieselgate Volkswagen diesel