Ken Garff Body & Glass Ogden

Norman Parker

★★★★★

2 years ago

Ken Garff Body & Glass did an excellent body repair on my Acura. The work was completed exactly when they said it would be complete. Their communication was comprehensive, letting me know almost each day of progress. I recommend them to friends and family.

Theresa Mbaku

★☆☆☆☆

3 years ago

My vehicle was towed to Riverdale after an accident. Discouraging experience. I was told at least 2 weeks to even access the damage. I was told 8-10 weeks possibly for parts. Definitely glass empty type of staff. I understand the delays we are facing but this team is not encouraging at all. Especially to a woman. I had the vehicle moved to another service provider. They have already begun to access the damage. I may end up with the same parts delay, but I definitely will feel much better than at Ken Garff in Riverdale.

Alexander Emerson

★★★★★

4 years ago

Very Friendly Staff. Went beyond expectations when Repairing my vehicle. This is my new go to bodyshop.

Jeff Vittori

★☆☆☆☆

2 years ago

It appears this shop has quite the history of incompetence. I've found more damage caused by this shop so I get to babysit this nightmare some more. Lets run this down point by point. On drop off I used the key drop. First I marked I didn't want to receive text messages. It is lazy. 2nd I left the field open for getting my parts back. They couldn't follow up on that much. Let alone I didn't know my car was received until I got a text message. I called a few days later to follow up. I told them what part to keep. After being hit I bought a cheap set of lenses to protect the socket. On pickup the part wasn't there. The estimator went looking and came back with a junk yard part. Me "I bought new." Him "This is what we have." (See pics) They didn't have it because they didn't bother to replace it. But they charged the insurance co. (See pics) Don't do me any favors. They also didn't bother to replace a damaged bug shield. I measured out 5' and you can still see it clearly. Day of pickup I call at 3 to verify it'll be ready. I learned they didn't have a bumper for it yet. So nobody knew this over the past 2 weeks? It magically was discovered 2.5 hours before it was due? When I picked up there was a baggie of misc. screws in the cup holder left over. Those were quickly taken away. An auto shop class would server you better.

Rachel Rae

★☆☆☆☆

5 years ago

I’ve taken two vehicles to this place because my insurance recommended them. The first experience they did a horrible paint job which I made them fix along with very obvious paint splatters on the black trim of the grill. The second vehicle they “lost” an after market part for my Jeep tailgate and my bumper. They tried over charging me 3 times, we finally agreed on a price, I paid them they turned right around and charged my insurance a huge supplemental bill for absolutely nothing...which is being investigated right now. I absolutely DO NOT RECOMMEND THIS PLACE AND WILL NEVER HAVE A VEHICLE REPAIRED HERE EVER AGAIN.

Ancient Wisdom

★★★★★

3 years ago

Ken Garff was very busy when I brought in my Honda. Despite that, they were very swift with repairs and kept me updated till the end when they finished a day earlier than expected. Repairs were satisfactory and they truly cared about the customer having a satisfactory experience. I would like to thank Ken Garff for their professionalism and helping navigate me through this stressful situation. I would strongly recommend them

Toni L

★☆☆☆☆

3 years ago

This place is so incompetent, so inept it's amazing they stay in business. These amateurs can't even answer their phone! It took my husband and I both calling several times to get any reply. We'd gotten text messages saying that we'd get updates on our car. But then there never any updated text messages. This is the 2nd time our car has been into this shop for repairs after traffic accidents. Last time they had our car for over a month! Yet we promised it would take 2 weeks! This time, we were told 2-3 days and now suddenly its going to be closer to 3 weeks! They are so stupid, they don't even know how to count days! None of the staff are helpful or kind. DON'T bring your car here.

Jessica _

★☆☆☆☆

3 years ago

I wish I did not get my car repaired here. The problems started off with them giving me an incorrect completion date. 15 days (and a large Enterprise bill) later I was finally told my car would be done Friday at 4. I even have the text and estimate. Friday comes around and when I called they said it would be ready that evening. I waited... and waited.... and called about 5 times. The (very abrasive and unkind) receptionist told me they would call and that my car was almost done. They never did and I got stuck with an extra $100 charged to me from Enterprise. Monday rolls around and they called apologizing that they forgot to tell me my car was ready Friday at 5:50 PM. I could have been there to pick it up! I gladly would have. When I picked up my car (from the same unfeeling receptionist) I told her the situation above. No apology or restitution of any sort. I get my keys and found my car and my hubcaps are missing. I notify them of this issue and then I put my keys in the ignition and the engine will not start. It finally did, but I'm taking it to get inspected. I am honestly worried about the underlying problems with my car after taking it there. Oh how I wish I would have taken my car to Car Star in Layton. That would have saved me a lot of grief and a few hundred dollars as well.

ethan eckman

★★☆☆☆

Edited a year ago

Got my car repaired here and they replaced my trunk lid and right marker light. I had my mother pick up the car because I was working so she didn’t think she needed to look over the car. The next day when I see the car, I notice that the tail light is completely different from the other one. Tony my advisor took no blame saying he didn’t see it and now it’s been another week and they’ve ask for money twice in 1 week totaling $400 for 1 tail light on a 2010. Update:The manager was very considerate and understanding and gave me a free detail. So good manager, bad body workers.

Eric Lane

★☆☆☆☆

11 months ago

It’s sad because their work wasn’t bad, but when I picked up the car, the driving history showed that they took my Tesla performance and launched it 4 times. That’s how they test the dented bumper?!?! I don’t trust them.

Braden Wheeler

★☆☆☆☆

8 years ago

If you need to choose a place and your accident might involve engine work go elsewhere. Apparently "they don't have a mechanic." There words not mine. Maybe bring your jumper cables when picking up your car also in case someone from that shop left the inside lights on. Also your car is not in the most secure place they don't even lock there gates at night and have little lighting. I could go on and on. Also don't be concerned when they forget to ground something as big as the item shown in the picture. Choose some were else.

Dawn Howerton

★★★★★

a year ago

The Ken Garff Body Shop & Glass team was AMAZING to deal with! Even though they were not on State Farms "preferred list" to go to I AM SO GLAD I WENT TO THEM!! I would do it again. Windshield connection that did the windshield there were great too!! Thank you Ken Garff Body & Glass, Tony and Brady were great to work with!!!!

Elisha Thompson

★★★★★

a year ago

Absolutely amazing staff. Never disappointed with Ken Garff. They always take such great care of me and my family. Tony was awesome and went above and beyond to make sure my vehicle was repaired in a timely manner, along with keeping us updated. I would recommend them to anybody!

Ken F.

★★★★★

7 months ago

Our new car was damaged in a parking lot hit and run. Our insurer, USAA, said we could take it anywhere but mentioned several shops, including Ken Garff in Riverdale, UT, near our home. I worked with Justin Smith at the shop. He was great. Kept me informed through the entire repair process and worked well with USAA. The day the car was finished, my wife was ill and could not drive. I asked Justin if they offered a courtesy car. He said they did but he would be happy to deliver the car to our home. Very nice and it helped us a lot. The repair was perfect. I highly recommend this shop.

Bruce F

★★★★★

7 years ago

Fantastic Service! I could not be more please with the level of service I received after taking my truck in after a crazy driver swerved in front of my and slammed on her brakes causing me to slam into her. After Ken Gaff's mechanics were done with my truck, you couldn't even tell there was ever any damage. I worked with an adjuster named Justin who was great at communicating any issues, and personally ensured my truck was done quickly! Thanks for taking care of me!

randall walker

★★★★★

a year ago

Definitely friendly service Valery & Dustin was very helpful she answered all my questions and I was always notified about progress of my car and notified immediately when my car was ready! They also offer a quick shuttle service anywhere in the city! The car met my expectations and more they put in 110 percent! Will always take my vehicle here if I need them again! I wish I had a before photo! It looks like a new car now!!

Grace Moir

★★★★★

3 months ago

I was rear-ended on 11/11/25 on Riverdale Road and went through my insurance, Root, to get repairs done as quickly as possible. Since they let me choose my repair shop, I went with Ken Garff because they’re a certified dealership. I first met with Tony, the repair evaluator, and Dave L. Dave L. ended up handling my repair case. He was incredibly kind, respectful, and always kept me updated. I dropped my car off right after Thanksgiving on 11/28/25, and they got started right away. They understood how important it was for me to have my car back since it’s my main transportation. On Friday the 5th, Dave called to tell me it was ready. The entire process from drop-off, to constant communication, to getting my car back in under two weeks, was amazing. When I saw my car, it looked like the accident never even happened. I was beyond ecstatic. My Camry was my first “big girl” purchase and a safer car for my first born, so getting it back meant the world to me. I even cried. From the bottom of my heart, thank you to Dave, Tony, the repair team, and Ken Garff for taking such good care of me.