Ken Garff Volkswagen Orem

Alison Black

★★★★★

2 months ago

The team there is amazing! David, the manager, was extremely knowledgeable and guided us through the financing options. Austin was super helpful through the application process and made sure we didn’t have any questions by the time we finalized everything. Damon was so friendly and explained every document/add-on to us without making us feel pressured or overwhelmed. It was a super fun, easy experience and we were done within 2 hours. Thanks for everyone’s help there! We love our new car!

Gina

★★★★★

a month ago

I bought a car here 2025 January from Volkswagen in Orem. My sales agent was Tone. He made everything so easy for me and didn't think I was going to get a brand new Volkswagen. I didn't feel like he was pushy either. Very knowledgeable of his experience and work and is a people person. Thank you Tone for being an honest salesman! I've had my car for a year and no issues so far.

J S

★★★★★

6 months ago

My experience at Ken Garff VW Orem was nothing short of amazing. The entire process was smooth, stress-free, and never felt pushy. Every step of the way, I received prompt updates and helpful information that made me feel supported and confident in my decision. Cory, the sales manager, was exceptionally polite and welcoming — he truly made me feel like part of the Ken Garff family. He was always quick to answer my questions, whether by phone or text, and made sure I felt comfortable throughout the process. Karl, my sales representative, was equally impressive. He was very knowledgeable, patient, and never pushy. He took the time to explain everything clearly and made sure I felt completely at ease with my purchase. Overall, the team’s professionalism, communication, and genuine care turned what can often be a stressful process into a truly enjoyable experience. I highly recommend Ken Garff VW Orem to anyone looking for a dealership that treats you like family.

Hannah Vandenham

★★☆☆☆

a month ago

Sales side was fine, just the usual run around with add ons, online pricing discrepancies, etc. The service leaves little to be desired, however. My brand new car was in service off and on over 2 weeks, with minimal communication/conflicting information. I always had to be the one to reach out to get updates. Told the parts could take months to arrive then when I contact corporate they magically show up next day. Only to be told they had the parts all along. Had to take my car back and forth because the timing of the service was incorrect, they were inconsistent with having loaners available. All in all a very frustrating experience. I also find it interesting the general manager posts his email on reviews to contact then has yet to contact me back. My husband had also reached out to the sales manager, also to no avail. I don’t really feel “seen” or “heard” as Ken Garff likes to blast on every billboard down I15.

Ben G

★★★★★

a month ago

I was unable to purchase a vehicle from this location because my plans in Utah drastically changed from what I was originally thinking. But I had the certain and definite pleasure of working with Barton and Damon for about two weeks. Both men are excellent and high character individuals and they represent and reflect every high standard of quality, craftsmanship, and character that define the Volkswagen Automotive Group! Das Auto! Five Stars.

r l

★☆☆☆☆

6 months ago

I got a vehicle from Ken graffiti, I was helped by Tyler. After everything was done Tyler called back a few days later and gave me the info I asked for that all fluids were flushed and new tires were put on that everything was taken care of, I drove 10,000 miles until it broke down on me, I then called their office and left a message with my number and what the problem is and I haven't received a call back or even an answer in 3 weeks. Careful what you get here you might end up screwed like me!

Jorge Rojas

★★★★★

a month ago

Great experience. Loved working with Chad and the team at Ken Garff Volkswagen Orem. My wife loves her new Tiguan.

Noel Barlow

★★★★★

a month ago

We enjoyed working with Ken Garff Volkswagen Orem. The process was relatively straightforward down to pricing and add ons. The sales team was helpful, while not being too pushy. We will definitely consider all future purchases from Ken Garff.

Danielle Pettitt

★☆☆☆☆

Edited 2 months ago

Where is my money? I love Ken Garff’s motto: “We hear you.” Unfortunately, that hasn’t been my experience. I bought my car at the end of May and had a great sales experience. Three weeks later, the car broke down halfway to Saint George, causing me to miss a wedding. I had only been using the car to commute to work, so hadn't put many miles on it. The issue turned out to be a failed transmission—on day 27 of ownership. Thankfully it happened within the 30-day window, because reaplcing a transmission costs thousands. Of course, this raised serious concerns about the inspection process. Why was this not reported or fixed before selling the car? I paid $1,000 out of pocket to have the car towed back to Orem and was promised reimbursement. The transmission was fixed, and after two attempts, the cigarette smell in the car was finally resolved. It is now 2026. My car was towed in June 2025, and I still have not been reimbursed the $1,000. I have gone in monthly for updates and have repeatedly been told, “We’ll take care of it by tomorrow.” There have been a lot of tomorrows and I've got school, bills and a car to pay. Ken Garff, you say “We hear you.” I don’t feel heard. Where is my money? Update: I got my money as of last Friday!

Shayne Wissler

★☆☆☆☆

2 months ago

I had been a loyal customer for years — until this experience. During my annual service, the service department explicitly told me that a radiator/coolant service was due. Relying on that representation, I agreed to have the service performed. Shortly afterward, I began losing coolant. At first I assumed it was normal condensation, but eventually the low-coolant warning appeared, confirming an actual leak. When I contacted the dealership, I was told the service could not have contributed because the coolant was removed using a vacuum and no parts other than the radiator cap were disturbed. After researching this myself, I learned that Volkswagen does not specify any routine coolant replacement or radiator service interval for a 2018 Golf GTI. In other words, the service I was told was “due” was not manufacturer-required maintenance. I also learned that such a vacuum procedure places unusual stress on aging seals and fittings, which can push marginal components into active leakage. The car had been leak-free for years prior to this service, yet the service department deflected responsibility rather than meaningfully engaging with the issue. As a result, I no longer trust their maintenance recommendations.

LaRae Shipper

★★★★★

2 weeks ago

Karl was an amazing salesman, he sold me on the best option for me not the best option or sale for him. The sales manager, Chris was great tp work with too, it was a good experience, I'd highly recommended them!

Olivia Banks

★☆☆☆☆

3 months ago

I don’t usually leave negative reviews, but my experience deserves to be shared. Working with Ricky and Cory was disappointing. They rushed through the process, seemed more focused on getting out the door than helping me find the right car, and I never felt like they were actually listening to what I wanted. Because of that, I decided to take my business elsewher, and I’m so glad I did. Volkswagen Southtowne took the time to understand exactly what I was looking for and got me into the perfect car with zero hassle. If you want a dealership that actually cares about your needs, I’d recommend skipping Ricky and Cory and going straight to Volkswagen Southtown and asking for Skielar. They actually listen to you there.

Andy

★★★★★

5 months ago

I was trying to inquire about a car online because I’m from out of state and I’m looking for something pretty specific. I had a couple of people reach out to me, but Chris was the only one honest enough to tell me that the car I was interested had already sold. That level of honesty saved me a flight and an 8 hour drive, so I really appreciate that. I hope to work with Chris if a car I’m looking for ever pops up at this dealership.

Jimmie Chesh

★★★★★

10 months ago

Just bought a used car from Chris. The dude was nothing but honest, kind and understanding throughout the whole process. I was treated like a true friend, not an acquisition. He’d be the first person I’d recommend to anyone looking. Whether it’s a VW or anything in their used inventory.

caitlin cook

★☆☆☆☆

a month ago

This place is a big no. They say anything just get your money. They said they would fix a bumper and cracked windshield on the car I wanted. Then later said that they do not do repairs and the car would be sold as is. I got a way better deal at a different place.

Brigham Mullins

★★★★★

3 months ago

Went in to just test drive the car I’ve wanted for a long time and Ethan and the sales team ended up getting me in my GLI! Ethan was super kind and helpful, he was the best. Always have loved the VW dealership

Brenna Lenker

★★★★★

3 months ago

I had a great experience purchasing my Volkswagen with Chris. He was very attentive and did an exceptional job at showing me all the features of my new car. Would definitely purchase from him in the future!