Orem Mazda Service

Jennifer Ann Giordano-Hill

★★★★★

3 years ago

Amazing staff- not looking to charge for every little thing. Very generous managers who give freedom to employees to help customers save money. Stands out as my best service experiences.

MacKay Jones

★★☆☆☆

2 years ago

I took my car into Orem Mazda for an oil change and spark plug replacement. They did a great job on those. I also asked them to look into a problem I was having with the infotainment system. It was constantly rebooting. The service tech told me that perhaps a software update ($80) would fix the problem (he said that there were no guarantees). I paid the $80 on top of my other bill and they (I assume) updated the software. They said that if this did not fix the problem that I would have to replace the system ($1000+). It did not fix the problem. The constant rebooting became so bad that we could not use the system for calls or the radio as it was constantly rebooting. My wife was so frustrated with the problem that she told me to sell the CX-5! Enter the internet. The internet said that if I removed the Navigation SD card and the system did not constantly reboot then the problem was the SD card. I took out the SD card. Problem solved. I purchased a new Nav SD card on Amazon for $37 and the system works like a dream. I paid Orem Mazda $80 for a software upgrade that did nothing. Not only that, the tech never mentioned that it might be the Nav SD card (which it was). I had to use my friend Google to figure that out on my own. Seems like better training for the service techs might be in order.

Kim

★★★★★

7 years ago

These guys deserve more stars. I dont know what they're feeding them but it works. Happy, friendly, helpful, courteous. They're so wonderful I took the time to call the department manager and let him know great job all around.

Connor

★★☆☆☆

7 years ago

I think their service is good however I am now skeptical of their services they suggest when you get a checkup. They suggested a few things to get done that would have costed over 400 dollars. Later checking my owners manual it says those do not need to be done for another 40,000 miles, if that.

Ajay Dusara

★★★★★

8 years ago

It was my first time having them service my car. They did a great job informing me of any future repairs that I would need. The sales and service staff was incredibly friendly so me. I would recommend them to my friends and family.

Cindy Sorensen

★★★★☆

6 years ago

The service men we dealt with were very helpful and the area was clean and business-like. We don't visit dealerships generally, as my husband does general things with the car, but we would feel good about returning to them if we need to.

Johnny Trepan

★★★★★

7 years ago

Great service department! We were able to get the airbag recall issue resolved. They let my wife borrow a loaner car because they were so backed up with fixing the recall issue for people. Nice guys!

Bobbie Loy

★★★★★

3 years ago

I love taking my Mazda to Orem Mazda when it is time for an oil change. They have this awesome 360 overview they text to you of your vehicle as it is inspected. The service team explains things and always answers any questions I might have. Thank you Luis and Nate for such awesome service this past week!

Jason Garcia

★★★★★

5 years ago

The Service and sales members were the best! We were able to be with Lil wayne and he was just so good ! He explained us the whole process very easily and the professionalism was on point. The whole experience was more than excellent, we are really happy with our new car !! Thank you Mazda for making us feel so cared !

Steven Hood

★★★★★

7 years ago

Great guys, really friendly and helpful. I had my airbags recalled and they also replaced a brake light. I noticed a light on my dashboard when I left though so I went right back and they fixed it immediately. Fair prices too.

Nik McKnight

★☆☆☆☆

a year ago

They wanted to charge me $120 to replace two air filters (a five minute job) and didn't tighten the battery terminals enough, causing me to lose transmission power while going 70mph on I-15. I was able to limp into a Home Depot parking lot and buy a 10mm wrench to tighten the terminals, thankfully, but I sure won't be giving this place my money ever again.

Karin Hollohan

★★★★★

a year ago

We brought our CX50 in for its first service. We were thrilled. The service was completed in about half the time of any other dealership we’ve been to, and we were given a detailed printed status report. It was all low key and no pressure. We couldn’t be happier with the service.

J T (Jt4u2018)

★★★★★

2 years ago

Outstanding. Simply outstanding. The Service Center treats you like family; from Blake, Ethan, and Luis in the Service Center, to Seth the Service Mechanic. Customer service in the Service Center is their 1st priority. The Service Center clearly break everything down, to the last detail, no hidden services or fees. You clearly understand everything. I had my transmission, fuel injectors, brakes, oil, belt, and spark plugs serviced. Seth the Service Mechanic did an outstanding job. He went over every detail and gave his recommendations for my next service. I drove away with peace of mind. Service was a 10 by Seth, The Customer Service Department Reps was a 10 Ethan, Blake, and Luis. Even the parts department was extremely professional and helpful. Take all your service needs to Orem Mazda. Outstanding work. Outstanding Service. Simply outstanding.

Trish Golden

★★★★★

8 months ago

Couldn’t of asked for a better experience I’m from Spokane Wa came to Orem for a funeral noticed my CX-30 was leaking oil stopped by Mazda and Alex Haro had me drive right in needed a new gasket on my drain plug they changed it put oil in and washed it Alex and Sandy was so sweet polite professional one of many reasons why I love Mazda thank you guys again for taking such good care of me and my car your amazing.

Maximillion De La France

★★★★★

8 months ago

Orem Mazda is awesome! Blake is always helpful and he always makes sure our needs are met. Staff is Patient, kind and understanding.

Josh Anderson (Josh Blue)

★★★★★

5 years ago

Mazda service the name says it all they service Mazda cars and they have the best service and the best people in the best Mazdas known to man so get in here quick while you can because this is the best service station you’ll ever be in they even have free drinks thanks Mazda you’re the best zoom zoom

Betsy Walker

★★☆☆☆

8 months ago

Nice people but pricey and slow. Over 3 hours for a tire/oil change when I had an appointment. What’s the point of making an appointment when other services just override yours? Also 120 for filter changes is insane when they cost about 60 bucks for parts. That labor is not worth double cost. Only reason I come is for the free oil. Otherwise there are better places to go.