Martins Collision Repair, Inc.

Jonny Appleseed

★★★☆☆

5 months ago

Don't get me wrong, they do great work and they care about doing it right, but the time frames are ridiculous. Whatever you're planning, add two weeks to it. The communication was subpar. I was constantly reaching out when communicated time lines were not met, rather than then reaching out to inform me of delays. They responded quickly, but it is still not my job to reach out as the customer. Lastly, insurance paid out a few things that were not repaired. They contacted me and asked me when I was coming to get the check. I made an appointment to come get it, but had to cancel. I came in the next day after advising them what happened and when I would be in next. I get there to be told that no one actually printed the check and there is no one there that can sign it. Complete ball drop for the last business interaction is be having with them. 3 stars because the work looks good. 1 star for every other aspect of the experience.

Gary Little

★★★★★

3 months ago

Thiago and Larissa were excellent to work with. Their integrity and concern for us as customers was incredible. We chose not to use insurance, and they treated us with respect, not like a number. I’ve never had to get auto body work done, and I appreciate that they took the time to listen to me as I explained our situation and questions. Thank you, Martins!

Mihnea Docea

★☆☆☆☆

7 months ago

The first time my car was returned, several damages had not been addressed, and the original estimate failed to include issues that were supposed to be fixed. When I got the car back a second time, it was clear the cleaning had not been done properly. There were rocks and pebbles left in the trunk, the mats were dirty, and the interior was in worse condition than when I dropped it off. On top of that, the trunk was not adjusted or sealed correctly, which has now caused water to leak inside whenever I go through a car wash. Remains to be seen if Martins will pay to have the trunk fixed by a third party or if I will need to get my lawyer involved. So much time wasted and headaches. I would have rather payed a more expensive shop more and not have to waste my time.

Thomas el gato

★★★☆☆

6 months ago

the accident happened in March and after 5 months they delivered the vehicle to me, we understand that there were delays on the part of the insurance. They gave me the vehicle with the interior panel of the driver's door incorrectly installed and the rear left door malfunctioning. I asked them to correct it and they did and when they brought the car home I noticed that there was a fault when the rear and front door opened and closed. I informed them and they told me that the rear left door was damaged. but the door worked fine even when I was in Martin it worked because I went and opened it... it's absurd that they say it was damaged and that they say I have to pay for the repair... they repaired the driver's door poorly and that affects the opening of the rear door... in addition to that they gave me the vehicle without gas and we delivered it with fuel. Martin has several certifications for its good performance but their handling and response were terrible... the car looks good but the workshop did not meet my expectations.

Lori Rowley

★★★★★

5 months ago

I got rearended. Martin's did a wonderful job repairing it and helped me out. Everybody was nice and. respectful. I am happy with the work they did. I\\nAm grateful , there wasn't more damage than there was. I would recommend martin's anywhere. Thank you , everyone for the great job you did. Since it was a liability claim , I didn't have to pay anything. Thank you.

asim dizdarevic

★★★★★

Edited a year ago

This is second time I have repaired my car in this shop. After bad experience first time I decided that everyone deserves second chance. This time they did better than expected and did excellent job on my vehicle. I must say that they have improved a lot. I would recommend them to others.

McKay Fanning

★★★★★

a year ago

Very professional and great customer service! Awesome to work with and quick responses! I got rear ended in a parking lot and they were very willing to work with me and the other person for payments and updates on repair! Car looks great and was so clean :)

Detroit Kane

★★★★★

2 years ago

Martins was such a good choice for the repair that I was needing. Someone had hit my car and they made my car look better then it did before. The part that I was most impressed by was their attention to detail and even cleaning and waxing my car before I picked it up. I will always come to Martins.

Caryl Seastrand

★★★★★

5 months ago

We can't thank Martins Collision Repair enough, and specifically Mike, Dave and Zach, for their knowledgeable and certainly capable, but kind care. They kept us informed and were very mindful of getting our vehicle back to us as soon as they could, and in better shape than it was.

Susan Olsen

★★★★★

a year ago

Martins did an excellent job repairing our car. They were friendly, and efficient. They communicated with us regularly. We feel safe and confident with their work.

Spencer Bradley

★★★★★

a month ago

Great communication through the whole process! We’ve used Martins multiple times, and would definitely recommend them for paint/body work

Dave Kerlin

★★★★★

6 years ago

Melanie was great to work with, they kept me informed throughout the entire process even though it was minor damage compared to most of the vehicles they work on. She took the time to explain everything in detail and answered all of our questions. She allowed us visit our vehicle while it was in the shop, torn down and in pieces. It’s amazing what the guys were able to do at Martin’s, you would never know that the car was an accident. I will recommend Martin’s to my friends and family.

Nicole

★★★★★

5 months ago

Mike took such good care of us and our car. He communicated with us through the whole process and did a fantastic job with the repairs!

Evan Reichner

★★★★★

4 years ago

Amazing people, they fixed my car after a crash and they did an amazing job. They did make a mistake with the paint, however they promptly fixed it and helped with giving me rides and a rental. Great people I highly recommend them and I will be doing business with them in the future.

Melanie Young Robles

★★★★★

Edited 8 years ago

If I could give a higher than 5 star rating I would! I was rear ended and expected them to total my car but Martins was able to repair it and it looks like a brand new car - which it was! The employees, especially Jason, were wonderful to work with and kept me informed of the progress on the repairs weekly. I noticed that they even did a few little extras on the car that I didn't expect! I hope I don't have another need for their services but if I do, I won't hesitate to go to Martins for a second!

Brooklyn Powell

★★★★★

a year ago

They were quick and so easy to work with! They kept me informed and up to date on what was going on with my vehicle and with my insurance. They were very nice, honestly working with another company before them was a huge mistake! They did such a great job with the repairs and did a few little extra stuff that I didn’t know they would do like cleaning my tires and windshield! They even put down a disposable floor mat. It was amazing! I Definitely recommend using Martins Collision Repair!

Abigail Madsen

★★★★★

a year ago

We took a car we wanted to buy over to Martin’s (it was a rebuilt title). We wanted someone to check it out to see how well the repair was done. They were so fast but still so thorough! Helped us avoid a car that seemed fine but would’ve had lots of issues. So glad we took it to them! I’ve only ever had great experiences here and can’t recommend them enough.