Ken's Car-Tunes and Marine

Victor Torres

★★★★★

11 years ago

Good crew here. The manager Dan was especially helpful. Brought an inferior installation job from a shop down the road, and they had no problem making it right. The JL amps, sub box & door speakers that I bought from Kens sound amazing in my Nissan Frontier. Thanks guys!

Miyuki F.

★☆☆☆☆

7 years ago

Communicates wrong info.Huge lack of customer service even after being super nice to "Dan". Both my husband and I met spoke to him. Traveled all the way from Baldwin county on Friday for them to simply look and diagnose DVD player. Was told it would take hours so made appt for following Monday. On Monday traveled all the back across to Mobile county, was told we know something by noon. At noon, was told they haven't even got to it. (We communicated we had children to pick up from school.. We were the first customers there). We had to call Honda dealership to complain and they intervened and called. Suddenly it was in the bay being looked at. When we arrived at 230pm my car charger was missing out of my new vehicle and they denied knowing anything about it. I'm a mother with a new used vehicle and my 2 little ones couldn't watch or listen to anything from my phone because I had no way to charge it since it disappeared mysteriously. Families have to take off from work and travel with two vehicles from one County to another to get a vehicle serviced and now have to pay another $15-20 for new double port car charger. You'd think they would value the relationship with one of the biggest car dealerships around that sends/recommends customers. Very upsetting and Super disappointing.

Chris Nieves

★★★★★

9 years ago

Went in to get the sound system on my car fixed and they were very helpful, friendly and professional. I was in and out quick and the cost was very reasonable. They did a clean job and put everything back the exact way it was before they did the work. I will most definitely go back there whenever I need an upgrade or repairs and I do recommend this place to others. Thanks!

Norman Homer

★★☆☆☆

5 years ago

I was able to talk with the salesman without waiting about what radio I was looking for on my car. He showed me several choices and he said they were in stock. I had him figure up an install for a 2007 Ford Explorer Sport Trac. And he quoted me a price around $700 for a radio only install with the factory steering wheel controls connected. I know the price may be a normal range for radio install but it was out of mine. They were very business like and did not keep me waiting before I talked to the salesman. Just know this: If you get your radio installed here it will be a premium price.

Keith Dixon

★☆☆☆☆

8 years ago

They installed a new stereo after a car beak in. Terrible job and service. Took them a week to do a small job. I got the run around when I asked about when it would be ready. Dash is hanging open and they cut the wiring to my truck bed cover and my backup camera. They charged me $500 for an alarm system that doesn’t work properly and they refused to give me itemized list of what they installed. DO NOT USE THEM. I’m retired military and want to make sure others don’t get the same terrible service I received.

Lynn Tjeerdsma

★★★★★

6 years ago

It was a real pleasure to do business with Ken’s. Great professional job of installing backup camera system, radio and blind side monitor on my pickup. Had a malfunction due to equipment from the factory - and they immediately took care of it! Also tuned the speakers on my radio better than I could ever do! Exceeded my expectations on this job! Recommend this company for any audio and other vehicle work!

Leslie Cochran

★☆☆☆☆

7 months ago

Took my boat to them for minor repair to the radio system and got my boat back with all the amplifiers (3) burnt up/fried! Thanks!!

Herbert Head

★★★★★

4 years ago

I took my boat to Ken's for some electronics and tidy up some issues. They kept me abreast of everything needed to bring it back to near perfect. I never once asked for an estimate and today when I picked it up, they went way beyond to make sure I was completely satisfied and understood the how everything worked and the price was completely reasonable. Great Folks and Dan was super.

James Patterson

★★★★★

8 years ago

Had a GPS receiver installed with backup camera in my wife's vehicle this past week. Great price and they did a nice job on the install. Looks professional and they even stayed open past closing to finish it up for me. The service was great and even fit me in on a different day then we originally had agreed to because I couldn't get it in that day. Will definitely use them again in the future for any installation needs.

Brash Brad

★★★☆☆

2 years ago

Communication is key! I went into this location of Ken’s Car tunes on a Thursday with a buddy to see about getting an amp and sun installed. My buddy also wanted to get an amp wired for his car. We were given quotes we both felt decent about and asked when they could fit us in for installation. He said he could get one of us done on Friday if we dropped the car off. The next morning at 930am I did just that after again calling to confirm they could have it done. I waited around Mobile after work that day and finally went in at 5:50pm to pick up the vehicle. I was then asked if my ride left because my vehicle wouldn’t be done that day. I was frustrated but obliged and got another ride and went home several hours after I could’ve been home had I know the work wouldn’t be done. On Saturday I waited around until noon and finally decided to call and check on the status and I was nonchalantly told “oh yeah it’s done.” Great, so now I got another ride for the 35 minute drive again from my house to finally pick up the truck. I am very perturbed with the lack of communication. All it takes is transparency and communication. I had plans to bring my other vehicle to get a sub and amp installed as did my buddy but now we will go to another location or business all around. The system does sound great as expected from Kicker and an audio professional installing it.

Pat Ramplin

★★★★★

a year ago

Dan and his team were very helpful with adding an Apple Car Play unit into my 2012 Honda Accord. Ended up opting for a backup camera as well. Communication was great as they updated me along the process. The work was done quickly and I could not be happier with my "dumb" car getting a little "smarter" after the work from Ken's Car Tunes. 10/10 experience with Ken's Car Tunes!

John V

★★★★★

a year ago

Needed replacement for an older after-market head on an old 4Runner. Talked to Dan-he outlined options, what variables were and what could possible affect cost depending on what was encountered. Within two days, equipment was in-installed within 3 hours. After over 7 decades I have an idea of what excellence is. Ken's met it. I might have gotten a better price but am convinced I could not have gotten better service or professionalis,. Highest recommendation.

Nathan Kirby

★★★★★

5 years ago

I purchased speakers in Pensacola and they didn't connect my door panel and my door wouldn't open. I contacted them and because I was out of town my best bet was to drive through Alabama and hopefully get someone to help me here. Josh was working in the bay and finished up a project and came to my truck and had it fixed within 5 minutes. Showed me the problem. And he gave me local visitor options. Thankful they were able to help me before I head 7 hours away

hornmtn

★★★★★

11 months ago

Dan and Dirk are phenomenal to work with. They were able to work around my schedule and meet me at a marina to fix issues I had with my electronics that another company installed incorrectly. Now everything on my boat works correctly thanks to them. Dirk even took me out on the boat and showed me how everything worked. Can’t say enough good things about Dan and Dirk!

Blake Wingard

★★★★★

4 years ago

So I needed a new touchscreen console in my car. They installed it, made it work with my steering wheel and back up camera. Unfortunately after they installed, my heater wouldn’t work. So I took it to them the next day to get that fixed, and they fixed a few things that I wasn’t happy with for free. Very good people and very good service. Willing to work with you and make you happy. I enjoyed going here and will recommend them.

Jenika Monroe

★☆☆☆☆

6 months ago

If you are looking for peak/tune service go elsewhere!!!!!!! My company took a total of four vans and one 18 wheeler for CBs to be installed and peaked/tuned. Unfortunately only the 18 wheeler was peaked/tuned properly! The vans cbs only worked within a mile of each other, we didn’t find this out until my drivers were in New Mexico. We bought stronger antennas to try to solve the problem before we had to have another company peak/tune the CBs. We even missed picking up our loan scheduled for Monday because the CBs weren’t properly working. After explaining this to Joe his response was we should’ve brought them back. My drivers were literally 17 hours away from home and he expected for them to drive back to mobile to miss days of work to come back and fix something that should’ve been done properly before they left! Even offered to show him the receipt from where they had to be redone and he still didn’t offer a solution for the problem! Over $1500 just gone down the drain!

Jan McElroy

★★★★★

2 months ago

So glad to get Apple CarPlay installed in my 2014 BMW. They did a great job. Dan was easy to work with and responded promptly via email and by phone. I would highly recommend this business. So easy to work with, a comfortable waiting room, and their service is exceptional!