Kool Breeze AC & Auto Repair

vanessa sanford

★☆☆☆☆

a year ago

We took our 2017 Cherokee Jeep in for repair. It was a week before we received any diagnosis. Once the diagnosis was made, it took another week for repair. Upon the third week, we received our jeep. Upon driving from the Kool Breeze shop. We made the drive home. The jeep would not start when we tried to leave our driveway My husband waited and tried and many signs/signals popped up. Finally after another wait, the jeep started. We drove to another designation and headed home and the jeep stopped again and would not shift out of gear. As we sat at the 4-way stop, (people offered to push jeep out of street)_ but, we could not get assistance because the jeep would not allow shift gears. What Kool Breeze did, we do not know and they informed us that they were not able to repair the jeep. Yes, we paid money to Kool Breeze for a jeep not repaired and had to have it tow three times at our expense. Think about this review when you consider Kool Breeze. (We are back to square one because Kool Breeze did not finish what they started) Each time we spoke to Mr. Mike at Kool Breeze during the mishaps with our jeep) N and V Sanford

PokemonRazz Emporium

★★☆☆☆

a year ago

One of the technicians that worked on my car stole all of the change from my cup holder area- aside from the Pennies. Mike- the only person I spoke to while my car was there, was an overall great guy though and was kind.

beth merrill

★★★★★

2 years ago

Mike was so helpful and kind and solved a couple of small problems on my car! He explained to everything in detail and he even showed me how to fix it if it happens again. As a college student who knows nothing about cars, it’s great to have such a quick and trustworthy shop nearby. I will definitely use them again in the future!

Monica Egnezzo

★★★★★

2 years ago

I have been going to Mike and his staff since I became a freshman at UK four years ago. He made bringing my car and moving to a new state comfortable and easy. Finding a new mechanic that you can trust is difficult, especially as a freshman starting a life on their own in an unfamiliar place. Mike has always helped me with repairs, diagnostics and advice on my car to keep me safe and for the best price with the utmost kindness. He doesn’t care about the money you can bring into the shop, he cares most about your safety leaving it!

Natasha Sanford

★☆☆☆☆

a year ago

Took my jeep for a repair. Mike didn't solve the repair. He only made it worse. Be careful when trusting this organization to be honest about your repair. Paid in advance for my repair and nothing was solved. Mike should be an honest man and refund at least half my money. Had to have my jeep towed from there to another location. This mess don't make no sense.

Tanner Triplett

★★★★★

a year ago

Nicest people I’ve met at a mech shop by far! They’re full service as well! The owner was very nice and shot straight with me I had just moved to Kentucky and had some AC issues and they fixed it in a day and had me back rolling and AC working better than ever! They didn’t try to upsell me or tell me I needed some expensive part which would have been easy to do. To quote the owner of this small family owned shop “Reputation is all we have” and they have a good one! Definitely going to be my go to now for any car issues or maintenance!

Sean Fisher

★★★★★

a year ago

This was the top recommendation when I asked the Lexington subreddit where to take your car, and god I was thankful for listening. Every time I take my vehicle here they give a detailed and thorough walkthrough of the issues with your car and make it a priority to try to save you as much money as possible. This is a no frills shop in all the best ways with very quick turnaround time. This is the shop and the mechanics to trust 1000%

Jenna Rutherford

★★★★★

3 months ago

Would recommend going here they are great fixed my van and did a wonderful god. Thank you🫶🏻

Karly Kiser

★☆☆☆☆

a year ago

Absolutely would not recommend!! This is a long review sorry in advance, but worth the read. My car overheated and I had it towed to Kool Breeze AC & Auto Repair. They had my car for about three weeks, I completely understand these things take time considering this isn’t the first vehicle I’ve ever had worked on before.. they made me feel as if I was being pushy when I would call to check in about my car because I wasn’t really being updated on the progress. I was even told at some point by an employee “to hold my horses” when I was originally told the car would be done that day, then was told it was ready, and then told to call back later that day so “they could make sure it was finished”.. then they had it for another three or four days. Mind you the entire time they had my car “fixing” it, I was paying for a rental. Once the car was completely finished being worked on, I wish I could say it was fixed after paying almost $5,000. I drove my vehicle for about two weeks before it randomly started to overheat again. I once again am stuck on the side of the road with my children (five year old and baby!) And again I’m paying to have my car towed. Yet this time we are about two hours from Lexington visiting family. I have it sent to a shop in the area to have it looked at. I told them I recently had my car worked on, and even had the invoice for them to look at. When they call to let me know what is going on, I also received the most disheartening news.. I could write a book of everything they overcharged me for, the work that was done incorrectly, how they just were so careless, and threw my car together. Now because of the person I am I decided to get a second opinion and have another shop in the county over look at my vehicle, go through the same process and I am told the same exact thing! Now let’s move on to the fact that I’m now at this point paying for a rental again, and I call Kool Breeze AC & Auto Repair because even though they clearly didn’t “fix” my car or supposedly didn’t do a good job, or what I would consider $5,000 worth of repairs!!! I have a year warranty and was going to give them the benefit of the doubt, but they wouldn’t return or answer my phone calls. Even the shop my car has been sitting at for almost a month couldn’t get them to answer the phone. I would like to add I’ve never in my life taken the time to write a bad review on any business, especially a local small business. I am a very understanding person, but after this experience I am beyond angry and feel robbed. I am out so much money because of this! I can’t get to appointments, school for my child, after school activities, or even to get to the grocery store. To get my car “fixed” by Kool Breeze, rentals, and tow bills.. I’m about $8,000 in the hole and now I HAVE NO VEHICLE!! Thanks again Kool Breeze AC & Auto Repair I appreciate the wonderful service and support.

beth merrill

★★★★★

a year ago

Mike and Wes are so kind and dependable. As a college student who doesn’t know much about cars, it’s so great to have someone in the neighborhood that I can trust. They always fairly price repairs, and have even fixed a couple of small things for me free of charge. Kool Breeze is seriously the best you’ll find!

Wes Daniels

★☆☆☆☆

Edited 2 years ago

Kool Breeze performed a quick and excellent service to the AC repair of my 80 series Lexus LX450 / Land Cruiser. I highly recommend Kool Breeze for AC and general auto repair. Edit: 3 weeks after the AC repair, the AC stopped working/cooling. 800$ down the drain. As I had moved out of state, too far to return for rework, I was unable to seek relief. I normally perform my own work but was in the middle of a 2000 mile move. This is just another reason for performing your own repairs.

Jeremy Kelley

★★★★★

2 months ago

Honest mechanics that do good work. Mike is great to work with and communicates well.

Lauren Shaw

★★★★★

9 years ago

I really cannot express how thankful I am for Mike and his crew. They are so hard working, but also very quick and kind. I have been using Mike for several years and I recommend to every single person I meet. Kool Breeze is , hands down, the best auto shop in Lexington if not the entire state - people have traveled hours to use Mike, which you will learn from sitting in the lobby for just a few minutes. Mike is a good person who will tell you as much or as little as you'd like to know about what is wrong with your vehicle and how to fix it. He never sells you anything you don't absolutely need, though he will recommend things if it will help extend the life of your vehicle and its components. That being said, he also has the most fair pricing in town for the quality of work done and materials used. I cannot say enough positive things about this shop, its crew and its owner! Oh, the shop cats are pretty great, too :)

John Blevins

★★★★★

9 months ago

My wife was having issues with her Chevy Equinox. We were having trouble diagnosing the problem, but Kool Breeze went the extra to find out what was wrong, and fix the issue all within the same day. They were able to secure the needed parts while she was in the shop and were kind and courteous. Great work and affordable prices! I would recommend Kool Breeze to anyone.

Brittany S

★★★★★

4 months ago

I did not get services completed today, but Mike took some time to help answer some questions I had about information I was given in regard to my car's heat system. Not only did he take the time to talk to me, but he took extra time to educate me and scan my vehicle's computer, revealing that my car may have a concerning problem. Mike, I can't begin to explain how incredibly thankful that I am for you and your kindness today. Because of your help and willingness to take a few extra minutes out of your day to talk to me, I now know to take extra precaution with my car until I can figure out my next steps. I wish I could repay your kindness today with more than just a review, but I guarantee that I'll be coming back for services in the future. You made a huge impact on me today. (And I'm sorry for crying while I was there; You're the first mechanic to treat me with such kindness and respect since I moved to the area and it meant more than you know after a very difficult couple of weeks.) Thank you again. ❤️

Alexia Coomer

★★★★★

3 months ago

Literally hands down the most honest place I have ever known! Mike (the owner) takes great care of all his customers & he’s so knowledgeable! He won’t steer you wrong! If you need any car work done; stop here first, you won’t be sorry! Thank you for all your help with my heat & radiator! I’ll sing your praises to everyone I know!

Mary Ann Goodwin

★★★★★

3 months ago

I have been taking my vehicles to Mike since 2014. This man is an absolute HOUDINI when it is anything to do with vehicles. I have only seen one other person in my lifetime almost as good as Mike. That was my brother that was taken way to soon from this earth. Mike hads worked with me when I didn’t have all repair monies at the time of service. Mike has done everything he can if I ever needed helping out. There is NO ONE IN LEXINGTON ( although he’s from Richmond) that I would let work on anything i own. This man goes above and beyond every single time7 HE IS HONEST DOES NOT TRY TO CHARGE FOR UNNECESSARY SWEVICES. And will help you out in some kind of way if the parts and the bill is greeting a little to high for you. He shaves off as much as possible as to not cut his nose off himself!!! LOL!! Mike & KOOL BREEZE TO GO ANYPLACE ELSE IS JUST PLAIN CRAZY! I mean that with every thing in me.. you’re not going to find anyone else as HONEST AS THIS MAN IS! He makes me feel like part of his family. He is just so darn kind!! THANK YOU MIKE FOR GETTUNG THE OL’LADY BACK ON THE EOAD AGAIN. You are one AMAZING KIND HUMAN!!!