Koons Collision Repair Center

Kristine Young

★★★★★

3 months ago

I just moved to Va not too long ago and I would highly recommend work to get done. Someone hit my car and was able to get my repairs scheduled within 2 days. They had my car for 3 days and it looks Amazing. They give gave my car a really nice car wash

Melanie McLean

★★☆☆☆

3 weeks ago

The body work looks good to my minor front bumper damage. However, after picking up my vehicle, I noticed an error message on the dashboard stating: “Active Brake Assist Functions Limited. See Operator’s Manual.” I subsequently took the vehicle to Mercedes, where I was informed that a wire had been disconnected when Koons removed the bumper to complete the bodywork repair. Further details: The issue appears to have resulted from the bumper removal performed during the bodywork repair. When removing and reinstalling a bumper on a Mercedes vehicle equipped with advanced driver-assistance systems, it is essential that all sensors and wiring connections are properly reconnected and verified before the vehicle is returned. In this case, a wire was left disconnected, which triggered an error message indicating that the Active Brake Assist functions were limited. This suggests the vehicle was returned without a complete system check or adequate quality control after the repair. As a result, I had to take the vehicle to Mercedes for diagnosis, causing unnecessary inconvenience and raising concerns about the thoroughness of the post-repair inspection.

Trac Bowe

★★★★★

3 months ago

Tom provided outstanding customer service and made me feel completely comfortable throughout the entire car repair process. He explained everything clearly and ensured I understood each step. The team did an amazing job on my vehicle.”

Danielle Stewardson

★★★★★

3 months ago

Overall GREAT experience with getting my vehicle repaired from accident. From dropping my car off, to them coordinating a rental vehicle for me, to doing a great job explaining the repairs the would be done, and getting my vehicle repaired and back to me BEFORE the estimated completed date. 10/10 customer service the whole way through the process and I would highly recommend the Koons Collision Center of Alexandria to anyone I know.

Joy Neal

★★★★★

3 months ago

Best Service of the year! I want to give huge thanks to Koons, Especially Ryan Gamble. Ryan was very professional, upbeat and friendly from the day I dropped the car off to the day I picked it up. Ryan kept me informed the whole process and even gave me a call with the details of my repairs. He called because when I came to pick up my car, he was not informed or my arrival, so he made sure I was greatly informed. That not all, he made sure to get all he could in repairs and went above and beyond! I would def recommend this place and don't forget to ask for Ryan!

Donna D

★★★★★

3 months ago

My Tesla 2022 MY hatch gate and bumper were replaced. Some minor scraping was also fixed. I now can't tell where the damage occurred and the paint matching is spot on. The shop took a little over 3 weeks before I could drop off my car, and the repair was completed within 4 days. The shop has a good arrangement with Enterprise for a shuttle and we also returned the rental to Koons, which was very convenient. The shop dealt directly with Erie Insurance and I am very satisfied with the whole process.

Eirk Brown

★★★★★

a month ago

Collision work was performed on my 2022 Tesla and they did an outstanding job. I was informed on the process the entire way, it was simple fast and easy. They actually had my car looking brand new. I highly recommend this repair center.

Dimitar Petrov

★★★★★

2 weeks ago

Team at Koons was terrific! Made the whole process extremely pleasant and stress-free. Talk about convenience! One stop shop! Drop off and pick up location for a rental.. what else could one ask for?! Save time and go with Koons Collision Alexandria on 5800 Edsall!

Shannon Stegall

★★★★★

a month ago

Working with Tommy’s team at Koons was a dream. They were transparent, informative, reassuring, polite, and professional when I dropped off my Tesla for repairs. I received frequent updates during the repair process, and an in-person update upon pickup. Repairs were also completed 2 days earlier than estimated! The quality and personal attention Tommy and his team gave me felt as if I had taken my car to a friend for repair. I will 100% recommend coming here!!!

Leslie HIggins

★★★★★

Edited a month ago

I could not be more pleased with the service and support I received from Koons Collision Repair Center. It started from the point I walked in the door not realizing I was supposed to leave the car that day. They worked with my insurance and got me a rental car reservation and gave me a bag for my personal items. Enterprise picked me up from Koons and it was started. Through the week they updated me often on issues and progress. Today I picked up my car. I just left the rental there. They have Enterprise pick up. Matt walked me through what they did as he showed me my car and I was off. As I was driving home I realized not only did they do all the work but cleaned my car too. I have never had this level of service from anyone. Definitely not a repair facility. I am truly pleased and appreciate their commitment to excellence.

Leslie Crawford

★★★★★

a month ago

This was my first time ever having my vehicle serviced in Virginia. I really enjoyed how communicative the shop was with me. Randy serviced my vehicle and was very informative throughout the entire process. You can't even tell I had work done to the front and back of my Kia! (: The process was super quick too. Also, they did great keeping my car protected from the snow! Thank you so much < 3 <3 <3 !!!

Wenta Tadesse

★★★★★

2 months ago

I had my car repaired at Koons, and I’m very happy with the overall experience. The body repair was done extremely well, and my car looks great. I did have a small concern initially, but Koons took care of it promptly and professionally. They cleaned my car thoroughly, and everything was handled the same day. Chris was especially helpful—he was courteous, attentive, and made sure the issue was resolved to my satisfaction. I really appreciate the excellent customer service and attention to detail. I would definitely recommend Koons and would return again in the future.

Larissa Dias

★★★★★

2 months ago

I had an amazing experience at Koons! Ryan was the person who took care of my car situation and he was really good! It took a long time to get ready because they were just waiting for insurance return but overall I have nothing to complain about Koons , once they got approval from the insurance they worked really fast!

Ricardo Evans

★★★★★

a month ago

I had my Tesla repaired at Koons and couldn't be happier with the results. I really appreciate the excellent customer service and attention to detail. From start to finish, the team was professional. The entire repair was completed in five days ahead of schedule and my car looks great. A special thank you to Tommy Bouchard, the estimator who handled my repair. He was very knowledgeable thorough, and honest with his assessment. He walked me through everything clearly. Highly recommended!

Alexandra Rosero

★★★★★

3 weeks ago

I chose Koons Collision because of its proximity to my house and the fact that they are Tesla certified, even though they had a two week waiting period. Tony explained the entire process in detail, and everything went smoothly once I dropped off the car. Enterprise handled the rental pickup and drop off directly at the location, so I was never without a vehicle. The entire repair process only took four days. I was also very impressed to find that they cleaned my entire car. It was pretty gross from all the snow we had. Overall, it was a great experience.

Jeffrey Williams

★★★★★

2 months ago

Our automobile sustained about $11,500 in damage, with the majority of expense to the front undercarriage as it was a single car accident. I see many cars of the road wherein it is easy to see it was previously in an accident as the painting of the new part did not quite match the majority of the paintjob not sustaining any damage. That was the number ONE concern I had. I selected Koons Collision Center of Alexandria as I noted on their website, that they had a paint room dedicated to matching a cars paint. They did a perfect job of matching of matching the repaint to the rest of the original paint (silver) on our car. But there was also tremendous damage to the front undercarriage as my wife ran over something and a sign, then she backed over it again without thinking. The entire under carriage steering assembly required replacement. The mechanical, body, paint and production departments were all involved in the repair and the did an excellent job! But of note was their customer service representative, (LIONEL) who kept me updated thoroughly and regularly, about twice a week for the three weeks they had the car. I will go back to this service center from the rest of my driving life if I continue to live in this area. They are truly "Top Shelf" in all aspects of professionalism and follow-through, efficiency, customer service and with a "can-do" attitude. And they are true Ambassadors for KOONS Collision Center in Alaxandria, VA.

Ashley Garrido

★★★★★

4 months ago

I recently wrecked my Tesla and needed to find a certified repair shop—there aren’t many in the area, and my original plan was to take it to Tesla. The closest Tesla service center was so far away that I decided to give Koons Auto Collision a try after reading their reviews. I’m so glad I did. From the very beginning, the entire experience was smooth, professional, and incredibly efficient. My schedule was extremely busy, and there were times when it was hard for me to get in touch, but the team was unbelievably understanding and worked with me through every step of the process. They kept me informed throughout, and I never felt out of the loop. There were even issues with my insurance covering certain parts and damages—something I didn’t even know about until later—because Koons handled everything behind the scenes. They took care of the back-and-forth, the approvals, the delays… all of it. I didn’t have to stress about a thing. When I got my Tesla back, it looked brand new. You would never know it had been in an accident. Their quality of work is exceptional, and their professionalism is unmatched. The Tesla specialist who helped me out, Tommy Bouchard, was absolutely fantastic throughout this entire process. He was patient, honest, communicative, and went above and beyond to make sure everything was done right. Koons Auto Collision made a stressful situation easy, and I wouldn’t go anywhere else for collision repair. Highly recommend.