About Business
Residents of Eugene, OR, Eugene have long trusted Kustom Auto Body for their expert Car Repair needs. Whether you need assistance with Auto body shop, Auto dent removal service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.8/5 rating with 61 reviews. Throughout Eugene, and particularly in Eugene, OR, Kustom Auto Body is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Kustom Auto Body for any Car Repair inquiries or to schedule a visit to their Eugene, OR facility.
Google Reviews
Lois Newcombe
★★★★★
a month ago
In January we were involved in an accident. Our insurance company suggested Kustom Auto Body for the repairs. Maddie is awesome and kept us informed during the process. Waiting timeline for parts, mechanical damages and body damages. We got our vehicle back today and it’s good as new! We are very pleased! We highly recommend them.
Bryce Flint
★★★★★
4 months ago
They were very clear about what was being worked on and done to my car while it was under their care—very friendly and professional staff. Also, I always knew what was going on communication-wise between them and the insurance company. My car looked brand new when I got it back. All the lines and edges came together perfectly.
Alexis Landers
★★★★★
6 months ago
Both myself and my family consistently receive excellent service and results. I am extremely impressed by the color matching and complete correction to my back hatch after I had an incident with a tree branch on my old vehicle. I was honestly blown away by how perfect the results are! Truly like the damage never even happened! I also appreciate that they are a truly local, family owned business. I refer clients to this shop because I have firsthand experience with the quality of their work and know that they are always forthcoming about expectations, etc.. Every client I have referred here ahs said that they had excellent service and results from Kustom Auto. I am very confident in the work and the ethics of this business and will continue to go to them for my own work and will continue to recommend them to others.
Shareatha Escobar
★★★★★
2 years ago
I highly recommend Kustom Auto Body without question! The receptionist is nice, patient, and had prompt same day responses to my constant follow-up emails. She did a better job at keeping me looped in than my insurance did! My car looks like new, smelled fresh and clean!
Brian & Misty Barr
★★★★★
3 months ago
I had an excellent experience at Kustom. We will take all our vehicles there. I appreciate the communication and my car looks excellent.
Ann Marie Martinez
★★★★★
8 months ago
This establishment provides exceptional service and should be highly regarded. During our summer vacation, we experienced a rear-end collision, and they efficiently restored our vehicle without any complications. The van has been meticulously repaired and looks impressive, and they also took the initiative to wash it. The staff members are exceptionally courteous, and I would not consider seeking services elsewhere.
Pat Odonnell
★
☆☆☆☆
6 months ago
We were told we'd have the car back in 8 days. It was 16. They NEVER called to tell us it would take longer. We called on a Tuesday (the 8th. day) and had to call again on Thursday because NO one returned our call. They were nearly $1600.00 over on their estimate. It's their JOB and they're off by $1600.00?? They couldn't get our credit card to work on their machine. We used it 20 minutes prior and it worked just fine. We have $7500.00 (confirmed) available on the credit card and they couldn't get it to work for $6000.00, $5000.00 or even $3000.00. It's unprofessional to not let people know the car will not be available on the expected day and VERY unprofessional to ignore phone calls
John Wilson
★★★★★
5 years ago
This family business did an amazing job on some seriously deep scratches on my Tesla. I didn't want to repaint, so they mixed up some touch up paint and did a combination of filling in the scratches and buffing them to the point you can't even see them without getting within inches. They were courteous, professional, punctual and highly skilled. Add their incredibly fair pricing and you have the perfect body shop, especially since I was paying out of pocket. I HIGHLY recommend this business. AND they did this all while I waited down the street eating dinner, staying open late for me since I couldn't get out of work during their usual business hours. Just WOW. Thank you Kustom Krew!
affordablecomputerso
★★★★★
6 years ago
Great job! I got a new car and just wanted to find someone who could install a new spoiler on the trunk, and a "front chin / lip" on the bottom of the front bumper. They went above and beyond and gave my new Subaru some character. Thanx again
Jt Killip
★★★★★
2 years ago
I was not born yesterday and can vouch for the impeccably impressive work and service of this family-owned auto body shop. Kustom Auto is absolutely fantastic. Almost makes me want to have another fender bender just to be treated again with such wonderful decency. Thank you Maddie, your mom, your dad, and everyone else at Kustom Auto for getting me back on the road!
Cody Laursen
★★★★★
a year ago
They did amazing work. Great job fixing my car and amazing customer service. I will definitely be returning when I need something fixed on any of my vehicles
Kelli Newman
★★★★★
5 years ago
Hands down one of the best companies I’ve worked with. They handled everything from getting me a rental car when enterprise dropped the ball and lost my reservation to working with the insurance company to get the proper fix instead of quick repair. They fixed the issue with the rental car company trying to charge me extra because they didn’t get the info from insurance that I needed to keep the car longer. Absolutely amazingly friendly, over the top helpful and more than professional. It was a completely painless experience on my end and would recommend Kustom Auto Body to everyone! Thanks for a wonderful experience!
John Lyngdal
★★★★★
6 years ago
They did an outstanding job dealing with the insurance company that was trying to have me accept a less than full repair on my nearly new Honda. The work was perfect and I was willing to wait for their dealings with the insurance company to get this result. They clearly demonstrated the reasons why you don't go with an insurance company's contract body shop.
Rose Reinertson
★★★★★
8 years ago
Matt and Jennifer are great to work with. I was rear ended and the insurance sent an adjuster to see the damage. I did not know there was front end damage too so Kustom Auto did the wok for us with the insurance company for additional damages Repairs were complete in a week or two. The trunk needed additional attention about a month later and they helped me with no additional charges. Wonderful company to work with.
Toby T
★★★★★
6 years ago
I just picked up my Toyota Corolla today and I couldn't be happier with the results. Jennifer and Matt were a pleasure to work with and the quality of work was beyond my expectations. They will get any business of mine in the future and I will reccomend them to anyone needing body work. My car was also cleaned inside and out. Really exceptional!! Thank you!
Bill MacMaster
★★★★★
4 years ago
We have used them for three different autobody and accident related issues(we have a teen driver, 😳. They are excellent! Family owned, kind, courteous and efficient. I most appreciate how honest and budget conscious they were. Simply the best place to go in the greater Eugen area.
Elliott Killian
★★★★★
9 years ago
My trunk didn't close. The dealership charged me $100 just to look at it and they told me it would be $250 for a new trunk latch and up to $400 total after installing it. I took it to Kustom they looked at it and fixed. Great service! Really cared about me and my car. Thank you!!
Maiku N
★★★★★
6 years ago
These folks are very courteous and friendly. They do good work at a good cost and discuss options in advance. In a weird way i wish my car needed more body work coz i would take it to them everytime and support their business.
Tammy M
★★★★★
2 years ago
Excellent customer service and repair to my vehicle. Very happy with the repair done my car looked new when work was completed. Highly recommend..
Lisa Wildman
★★★★★
6 years ago
I couldn't be more pleased with the work and professionalism of Kustom auto. Matt & Jen's team was efficent and did amazing work! I will definitely by referring anyone that needs bodywork to this local family business.
