Lael's International Auto Service

Richard Beeth

★★★★★

4 months ago

Another shop told me I needed wheel bearings for my 2012 Mercedes E350. Called Laels' for an estimate and he told me to bring it in and he would do a diagnostic at no charge. He let me speak to his Mercedes tech, Orlando, who drove it, put it up on the lift and said I needed engine mounts. Long story short, I got the work down there and on the way home my wife was so excited she actually made me pull over so I could drive it. It felt like when it was new! So smooth. Thank-you Orlando and Lael, we're extremely happy with the work done.

Amber Phillips

★★★★★

2 months ago

I would trust Lael, Brandon, and the whole team with any and all of my vehicles. After an exhausting and expensive process of trying to figure out why my car would shut off and countless shops telling me “there is nothing wrong with it”. Lael’s was the first to offer a deeper look into finding the real solution and was able to diagnose my vehicle. They are reasonable, Fair, easy to talk to, and knowledgeable about all types of vehicles. I trust them with my Subaru, Dodge RAM, and Mini Cooper and cannot recommend this shop enough.

M 1

★★★★★

Edited 2 months ago

I had a new engine and transmission installed in my explorer at Lael's and couldn't be happier. There was very good communication throughout the process with Brandon and Lael. They are very honest and straightforward. The mechanics did a great job and the vehicle has been running perfect for the last year. Clean work was performed with quality parts installed. Lael went above and beyond to make sure everything was addressed properly. I highly recommend this shop

Rebecca McNulty

★★★★★

4 months ago

I was told by another mechanic shop that my Mercedes GLE needed rear brakes. Laels was referred to me by a friend, so I contacted them and made an appointment. Laels contacted me after looking over my vehicle and told me my brakes had enough life in them and it was not time to replace them. They had me come pick up my vehicle at no charge. I am very grateful for their honesty, this is the type of mechanic shop that everybody wants to work with. I will be definitely going back to them when my vehicle is ready to be serviced.

Jan Elle

★★★★★

3 years ago

Knowledgeable, honest, professional friendly staff. I trust and am always pleased with their work and prices. My car is running great now. They caught problems other mechanics didn't catch or fix right. I highly recommend Lael's! I will be bringing my Mercedes here again for oil change, smog, and any other issues that may arise. I also like that the shop is owned and operated by veterans and they back the blue! Awesome hard working mechanics here! Nice cold water and TV in the waiting room.

Marcia Terry

★★★★★

4 months ago

These are honest, competent mechanics. They are reliable and respectful of all. I recommend Lael's to all everyone. It is great to work with people who tell the truth and never, ever try to convince customers to have work done that is not needed. I recommend them to everyone.

Emmanuel Velasco

★★★★★

a month ago

What a nice guy! I went because I had a problem with my oil filter and he decided to help me free of charge. A very honest and helpful guy. I highly recommend this place.

Jeanne Brewer

★★★★★

3 weeks ago

Brandon was as helpful, patient, and professional as always. Keep up the good work Brandon. Jenny had a problem diagnosed only. No work done yet because part needs to be located.

Rick de la Torre

★★★★★

7 months ago

Just like new I keep my 2018 Altima in good shape--thanks to Lael's. My last visit was for a routine oil change and transmission flush. My mileage is ~81K, and was feeling kinda 'old'. I asked about suspension, check it and make recommendation. Brandon called me and recommended front struts, etc. and suggested doing the rear too and assured me it would feel like new; exactly what I needed to hear! My car feels JUST LIKE NEW!! All Lael's mechanics are kind. They are polite, professional knowledgeable and honest. If you're reading this and need work done, don't hesitate. Take your car to Lael's!

Sarah Choi

★★★★★

7 months ago

I had a fantastic experience with Lael's auto service company! They serviced my Mercedes quickly and on time, and the entire staff was polite, patient, and professional. They took the time to explain all the repairs thoroughly, so I felt confident about the work being done. Best of all, the pricing was very fair and affordable compared to other places. I highly recommend them for anyone looking for quality service and honest customer care!

Kathy Copeland

★★★★★

4 months ago

GREAT experience, definitely would go back to Lael's and would recommend Lael's to others. Brandon was very very nice and had my car tested and provided the necessary paperwork in a very timely manner. No complaints from me.

Erich Cervantez

★★★★★

a year ago

Brought my 2013 Mercedes ML-350 SUV here for a B7 service back in Nov. They changed the oil, performed a brake fluid flush, replaced the cabin air filters, front and rear wipers and replaced the coolant. What was nice is after a 40 point inspection, they sent me a link to a website which detailed all of the inspected items (with photos) and the recommended services with a price for each. I could pick and choose what I wanted or could afford to do at that time. Compare this to European Autoworks on Melrose that charged me $600 for a B service, and didn't tell me any details about what they were going to do or what they did after the fact. Completely in the dark on that one. Only issue we had was the next day we got a "Check Coolant Level" error on the dash which didn't make any sense as they performed a flush of the coolant. We still have the issue, just need to get some coolant to top it up. Outside of that, they were great to work with and would come back for future service work or repairs.

Kelsey Graves

★★★★★

6 months ago

If I could give these guys 10 stars I would. Not only did they fix what needed to be fixed w/out trying to upsell me, but they treated me like a daughter or a friends sister. Brandon & Lael went above and beyond helping me. Very calm, kind, guys who will listen to you & not make you feel weird about not knowing car stuff. After I’d paid & was about to go they filled my fluids & even replaced my crappy windshield wipers free of charge. My car had been broken into and they provided me w/excellent affordable referrals for an alarm because they knew I was broke. Can not say enough good things about these guys. If you need something fixed GO TO THEM. You won’t regret it. 100/10

Donald Lewis

★★★★★

6 months ago

These guys are the best! They took such great care of me today. If you need work done on your BMW there is no better place to go. Thank Lael, Brand and the crew you really are the best.

Judy Stapleton

★★★★★

2 months ago

Looking for an honest and reliable auto mechanic? Look no further! Such a relief to have found an auto repair business that is up front and honest. So glad they were recommended to me!

Candy Johnson

★★★★★

2 months ago

I am so pleased that I finally found an automotive shop that I trust and knows what they are doing! Every person I have met and worked with at Lael’s is a 5 of 5! Thank you!

Debra Lawson

★★★★★

8 months ago

We were visiting the area when rodents got to our engine. We took a chance on Lael's and it could not have worked out better. Lael was able to quickly determine what needed to be done and promptly completed the repairs. The price was very reasonable and the customer service top notch! Lael explained everything along the way and was extremely knowledgeable. We plan to schedule maintenance on our car when we pass through this area next year. It's hard to find a GOOD mechanic that hits all the buttons, but this shop did. Full service, excellent communication, knowledgeable and reasonable. It sucks when your car breaks down, but if it does, this is the place.