Google Reviews
Edwin Weeber
★★★★★
3 weeks ago
Purchasing a vehicle is not typically associated with patience, transparency, and genuine professionalism, yet that was precisely my experience with Lakeland Ford. I was searching for a new Ford Ranger 4x4 for my daughter, and the huge inventory there allowed me to select the exact color and options she wanted without having to compromise. After speaking with several team members, I began working with Frank Uria and his staff, and the emphasis truly was on communication and collaboration rather than the familiar sales pressure I have become accustomed to. There were no aggressive tactics, no persistent calls or messages, only clear communication and a straightforward process that enabled us to agree on a fair price within my budget, including my trade-in! I ultimately committed to the vehicle without seeing it in person. Although the dealership is more than an hour from my home, the experience made the drive entirely worthwhile. In a thoughtful gesture that was completely unexpected, Frank had the truck prepared in advance, fully detailed, fueled, and presented with a red bow and a personalized birthday and graduation message for my daughter. The entire experience was handled with integrity and attention to detail, making what is often a stressful purchase both seamless and memorable for my daughter and me. Thank you Frank and Lakeland Ford, for everything. I will be a returning customer for my next auto purchase.
Michael Kroohs
★★★★★
3 weeks ago
Frank and Carlos were amazing! They seemed just as excited as I was to get my new vehicle. They showed me how to use the features, downloaded the app for me and set everything up as well. I'm going back up there again just to show my appreciation and give them updates personally.
Alex Bowe
★★★★★
7 months ago
Great selection of vehicles. I was able to find the car I wanted, within my price range. Staff are very friendly and helpful. Gerrick helped me pick the perfect car by showing me a tailored selection of vehicles within my price range, that also had the features I wanted. Super thorough in explaining every step of the process, it was stress-free. Very happy with my new car!
Candie Hess
★★★★★
a month ago
I went to Lakeland Auto Mall to purchase a vehicle and had a great experience from start to finish. Greg Cohen was extremely helpful, patient, and made the whole process smooth and stress-free. He answered all my questions and made sure I felt comfortable with my decision. I ended up purchasing a 2021 Santa Fe and I couldn’t be happier with it. If you’re looking for a good car and great customer service, I definitely recommend Lakeland Auto Mall and asking for Greg Cohen.
Joshua Osterhout
★★★★★
3 weeks ago
I would like to express my sincere appreciation for the exceptional service I recently received. My sales representative, Tevin, demonstrated an outstanding level of professionalism, knowledge, and courtesy throughout the entire process. His attention to detail and commitment to ensuring a smooth and pleasant experience truly exceeded my expectations. I could not be more satisfied with the service provided and greatly appreciate the high standard of customer care.
Susan Sarlton
★★★★★
a month ago
I recently purchased a vehicle from Lakeland Auto Mall and had an excellent experience. Greg Cohen was great to work with and made the entire process easy and straightforward. He was knowledgeable, answered all my questions, and made sure everything went smoothly. I drove off in a 2025 Hyundai Palisade and couldn’t be happier with my purchase. I highly recommend Lakeland Auto Mall and working with Greg Cohen if you’re in the market for a new vehicle.
cindy torok
★★★★★
a month ago
Tim it was such a pleasure doing business with you all. You were so patient with us and so kind if so many other salesman were like you there would be more used cars on the roads I greatly appreciate all of the knowledge, Sweetness, consideration you showed to Monica and I you were exceptionally outstanding with all of your help you along with Liz and Chris finance Mgr. Went above and beyond, the call our purchase of our 2014 Nissan Rouge has been so we love it.
Tyrone Bell
★★★★★
3 weeks ago
Worked with Kida H. who was a great help to me and my family, he made sure I was able to ride off with a good ride. Everyone was very helpful and polite!
Jeff Groves
★★★★★
2 months ago
I had an outstanding experience leasing my 2026 Hyundai Palisade Limited from Lakeland Auto Mall, and I cannot say enough good things about the team, especially Lewis and Johan. Lewis was absolutely fantastic from start to finish. He guided me through the entire process with professionalism, patience, and transparency, answered every question I had quickly, and made sure I drove off in EXACTLY the SUV I wanted. There was zero pressure, clear communication throughout, and a genuine focus on making sure I was comfortable and confident in my decision. Johan was equally impressive. He took the time to clearly explain the leasing details, answered follow-up questions, and went above and beyond by making sure all the technology in my new Palisade was fully set up and easy to use before I left the lot. His knowledge and attention to detail really stood out. From start to finish, this was one of the fastest, most transparent, and most professional car-leasing experiences I’ve ever had. If you are looking for honest pricing, a smooth process, and a team that truly puts the customer first, I highly recommend Lakeland Auto Mall, ask for Lewis and Johan. I couldn’t be happier with my new Palisade!
Sanjae Garwood
★★★★★
a month ago
I had an amazing experience buying my car at LakeLand Auto Mall. My sales person Greg Cohen was professional, patient, and never made me feel pressured. He answered all my questions clearly and helped me find the perfect vehicle within my budget. The entire process was smooth from start to finish. Highly recommend!
Travis Williamson
★★★★★
6 months ago
Owning a business with a fleet of more than 50 vehicles on the road, I purchase a lot of vehicles through many dealerships, so I know the difference between an average and an exceptional experience. From start to finish, Garrison and the management team at Lakeland Ford made this one of the best dealership experiences I’ve ever had. Everyone I interacted with was professional, knowledgeable, and went above and beyond to make the process smooth, efficient, and stress-free. The attention to detail and commitment to making sure everything was handled correctly truly stood out above the rest. I would highly recommend Garrison and Lakeland Ford to anyone in the market for a vehicle. They set the standard for how the car-buying process should be handled.
Patti
★★★★★
a month ago
Tim was the most attentive and helpful salesperson I've ever worked with. Its been my dream for a long time to buy a yellow Mustang and Tim made it happen. Definitely ask for Tim if you want someone who will answer all your questions and devote all his energy into getting you into the car of your dreams.
denise whiten
★★★★★
a month ago
Lewis Fox provided outstanding customer service at Lakeland Auto Mall. He was very patient, helpful, and took the time to make sure I found the right vehicle for my children and me. The entire experience was smooth and stress-free thanks to him. Highly recommend!!
leslie rochelle
★★★★★
a month ago
Jerome Rivera was such a pleasure to work with. He made the process so smooth & seamless, this was my first big purchase for myself and I'm so thankful that he made it such a pleasant experience. This entire team deserves a 10/10!
Nascha Torres
★★★★★
Edited 2 months ago
What a great experience. From the moment I walked in I felt welcomed. David Valladares was very helpful, patient , professional, knowledgeable and took the time to answer all my questions. This was my very first experience buying a vehicle the process was fast, smooth and stress-free.
Shawn Summerville
★★★★★
2 months ago
I drove from Orlando to Lakeland to take a look at a used truck. The sales team specifically Mr. Carlton Gregory were very helpful in my decision-making. The sales process was so smooth. I was shocked but pleased when it was over lol. 10 out of 10 I do recommend. Thanks again, Mr. Carlton.
Austin Boyd
★★★★★
2 months ago
I recently visited Lakeland Automall and purchased a Hyundai Sonata SEL. From the moment I arrived, I was greeted by Jerome Rivera, who was extremely friendly, down-to-earth, and easy to work with. As a first-time buyer, he made the entire experience smooth and stress-free, which I really appreciated. The financing process was straightforward and completely pressure-free. Everything was explained clearly, and I never felt rushed or pushed into anything, which made the overall experience even better. Jerome made everything simple and transparent, and overall it was a great dealership experience. I would definitely recommend stopping by if you’re in the area. I personally live a little over an hour away, but the drive was absolutely worth it because of how easy and straightforward the process was.
Aidan
★★★★★
a month ago
I had a very pleasant experience with the preowned dealership at the Lakeland automall. I walked in as a first time buyer and was instantly greeted by a great staff. Tim took his time and was very patient with me and my questions. The fees were a little unexpected but nonetheless Tim did everything in his power to meet my needs and was able to get me my first car at a reasonable price. Chris the finance manager was a great dude. He really cared for my financial situation and gave me outstanding advice moving forward. Overall, I would definitely buy another vehicle from them again.
J A
★★★★★
3 weeks ago
My wife and I tried here after seeing good reviews - and they live up to it! David Valladares was such a great help to us and answered all of our questions even when he was super busy. So friendly and ready to help with anything we needed. We got a new beautiful car and are so happy. Thank you David!!!
Susie Harvey
★★★★★
a month ago
Tom Wolf was my Sales Consultant. He was very helpful and very patient while we asked 1 million questions. We saw and test drove several cars and made a decision to buy. Thank you Tom for your attention to detail. Keep up the good work!
