Google Reviews
Jewel
★★★★★
3 weeks ago
Talking about a premium, smooth, and truly seamless experience, that perfectly describes my recent purchase at Land Rover Darien. From the moment I arrived, the level of professionalism, courtesy, and attention to detail was exceptional. Although I was purchasing a used car from another brand, the team treated the process with the same care and respect as if I were buying a brand-new luxury vehicle. The entire process felt organized, transparent, and very customer-focused. I would especially like to recognize Allen in Sales and Don one of the business manager. They made the entire process incredibly easy and stress-free. Allen patiently answered all of our questions with a poised tone, professionalism, and knowledge. From the initial conversation to the test drive and final paperwork, everything was handled efficiently and with genuine care. There was never any pressure—just helpful guidance and clear communication every step of the way. Buying a car can sometimes feel overwhelming, but at Land Rover Darien it felt effortless and even enjoyable. I’m very grateful to the team for making the entire experience so positive. If you’re looking for a dealership that values professionalism, integrity, and a truly premium customer experience, I highly recommend Land Rover Darien.
Richard Gordon
★★★★★
a month ago
I had an excellent service experience at Land Rover Darien with my Range Rover. From start to finish, everything was handled professionally and efficiently. Paul, my service advisor, was outstanding. He was knowledgeable, transparent, and kept me informed throughout the entire process. He took the time to explain what was needed, answered all of my questions thoroughly, and made sure everything was completed on schedule. It’s clear he genuinely cares about his customers and takes pride in his work. What really made the experience seamless was the convenience they provided — Land Rover Darien arranged an Uber to take me home after I dropped off my vehicle and another Uber to bring me back once the service was completed. That level of customer care makes a big difference. My Range Rover is running perfectly, and the entire process was smooth and stress-free. I highly recommend Land Rover Darien — and especially Paul — for truly top-tier service.
Edward Jorge
★★★★★
6 months ago
Purchasing my used car from this dealership was super enjoyable! We made the trip all the way from NYC. My salesperson, Steve, was very knowledgeable about the car I inquired about and also very good at listening and responding with informed answers. He listened to my needs and helped me find the perfect vehicle rather than trying to upsell me. The test drive was comprehensive, allowing me to try the car in different driving conditions. The price negotiation was straightforward and transparent, with no hidden fees. The finance department explained all my options clearly, and the paperwork process was efficient. Even after the sale, Steven followed up to ensure I was happy with my purchase and helped me set up all the car's features. This dealership has earned a customer for life! A great bunch of people working here.
Kyler Stiles Cade
★★★★★
6 months ago
Bought the 3rd Car from Land Rover Darien, Lee has always been our salesman. He’s a great guy, very respectful and answers every question you have., all the staff that Land Rover Darien are great. They treat you good and are very nice to deal with. Thanks
John Raymond
★★★★★
a month ago
I recently drove from northern nj and bought a maserati from this dealer. I had a fantastic experience. Ivo was my salesman, and I worked with Don on the financing. I've never had a more efficient, and thorough purchasing experience in my life. They valued my trade properly, the process was straightforward, and in only hours I was on my way home. Love the new vehicle. I couldn't recommend this dealership more.
Erica Lussier
★★★★★
a month ago
Overall great experience. Went to another larger dealer in NY thinking because they had more inventory they would be willing to work with you but we were wrong. Ivo was our Sales representative and was responsive and available. The sales manager Nick was personable. I would recommend their dealership to anyone looking for a new or used car.
Steve B
★★★★★
Edited 2 months ago
This is my fourth Range Rover at Darien Range Rover. The entire experience has always been outstanding, from the service advisor (Eric C is the best), who are very attentive, honest and on top of their game. The management staff is also terrific and makes the entire buying process very enjoyable. Great job!!
Matthew Fo
★★★★★
7 months ago
Let me start by saying that I rarely write Google reviews unless they're truly deserved, but my experience with this dealership warrants one. I recently purchased a used BMW X5 from them and the entire process was exceptional. Chris was incredibly responsive throughout, answering my admittedly nitpicky questions and sending numerous photos of specific components to ensure everything was in proper working order. When I arrived to see the car in person, it was even better than described. What impressed me most was Chris's honesty - he knocked $500 off the price for a very minor detached vent issue he noticed (that I hadn't even seen). I traveled 150 miles from out of state, and they honored everything we negotiated via text. No games, no surprises. I was in and out in under an hour, with half that time spent test driving. I also really appreciated that most of this deal could be done via text message, which allowed me to work out the finer details between meetings easily without disrupting my day. The finance process was quick and modern. They included a 6k/6 month powertrain warranty despite CT law only requiring 3k/3 months. When I noticed on CarFax that an oil change hadn't been done in 5k+ miles (though still within synthetic oil limits), they promptly handled it prior to finalizing the sale, no questions asked. The real test of their integrity came with my trade-in. Despite knowing I was already there and couldn't physically drive both cars home, they honored the trade value originally quoted over the phone, which was in line, if not better than others I had shopped - even with some problems with the car. This is not a car that they would sell on their lot, but one that I needed to get rid of and didn't want to worry about selling myself. Another thing that impressed me was how smoothly they managed what could have been a complex multi-state transaction. As a Pennsylvania resident buying in Connecticut with a New Jersey titled trade-in, there were plenty of opportunities for paperwork nightmares. Yet their team handled all the interstate requirements like pros, taking care of all documentation without a single issue or holdup. Even after the sale, Chris remained responsive, quickly resolving a minor paperwork access issue the next day. This level of professionalism and integrity is increasingly rare in today's market. There's a genuine reason behind their 5-star Google rating... it's not manufactured by bots or paid reviews like many other dealerships. These ratings come from real customers who, like me, have experienced the fundamental difference in how this dealership conducts business. I wouldn't hesitate to buy any vehicle (new or used) from these guys again, and I really wish more dealerships operated this way.
Rakshitha Balajee
★★★★★
9 months ago
I had an amazing experience with Mike and Donald, who assisted me throughout the entire process. I’m so thankful for their help — they made everything so easy and stress-free. Thanks to them, I was able to get my dream car! I truly appreciate their professionalism and support.
Pan Hung
★
☆☆☆☆
3 weeks ago
I purchased a 2022 Land Rover (14k miles) from Land Rover Darien in October 2025. It is now March 2026, and I still do not have a title or permanent registration. The dealership has provided inconsistent excuses, first blaming a 'lienholder clerical error' regarding a mileage discrepancy, and later blaming the DMV. I am acutely aware that a mileage discrepancy or a branded title significantly diminishes the value of a $50,000 asset. The dealership’s lack of transparency is unacceptable. I have been forced to drive on dealer plates for five months, which has caused ongoing logistical issues with local parking permits. I am currently interviewing consumer protection attorneys to file a formal suit for rescission of the sale and damages under the UCC and CT/NY consumer protection laws. If you are a lawyer who specializes in auto dealer fraud or title jumping, please reach out. Buyers: Do not take delivery from this group unless they show you the physical, clean title first.
Samarth Rajendra
★★★★★
10 months ago
Luke C. was fantastic to work with from the beginning of my exploration into Land Rover, to finally receiving my Defender yesterday. He has always made himself available, and was swift in responding to all my questions. LR Darien was great to work with, and I hope to work with them again soon.
Jaime Sneddon
★★★★★
2 months ago
I just picked up a 2026 Range Rover. Luke Cadareanu was my sales person and he was excellent. Extremely knowledgeable and very nice to work with!
Kyle Hirsh
★★★★★
2 months ago
Working with the team at Land Rover Darien has been seamless . The service department took care of all my needs and made sure I was set up with a ride home before the holidays .
Jack Voigt
★
☆☆☆☆
2 months ago
We had our car towed to Land Rover Darien last Tuesday 1/13 because it was stolen and we needed to get new keys made. Today is Thursday 1/22 and it’s STILL NOT FIXED. I have repeatedly tried to get in touch with Scott who was never available. Finally I decided to call AAA today to tow it somewhere else. Scott sent the tow truck away because pieces of the car were disassembled. He also told the tow driver he could not take the car until I paid the diagnostic fee —- I called in with my credit card. He still sent the tow truck away. This is a complete joke and I will never use Land Rover Darien again. I had been warned about the service department here and the warning was fully accurate.
G. R
★★★★★
7 months ago
The atmosphere at Land Rover Darien is very relaxed and at the same moment when the people take care of you it's precise into the point without a lot of wasting time the person that helped me Steven got my information and in 5 minutes I was inside of a car. After the test drive it was back to his desk and after decision-making process he walked me through the steps which was easy as 1 2 3 and by the end of the conversation I was all set to drive away
Jim Jones
★
☆☆☆☆
7 months ago
The issue is in their service garage rather than their customer service people. The garage takes longer than promised to fix anything, and they just don't care. I had heard that this was their reputation, but I still bought my Range Rover bc it's such a nice car. It would be such a better experience if there was another garage or Range Rover technician that could do the work on the car. Taking it to Range Rover Darien is torture.
John Raho
★★★★★
a year ago
I ordered and picked up my 2024 Defender from Darien Land Rover today and would highly recommend my sales associate - Allen Johnson! I admit, I’m a tough customer and he was excellent every step of the way! ⭐️⭐️⭐️⭐️⭐️
Kevin Flagg
★★★★★
4 years ago
Land Rover Darien was a great 'discovery' as our family made a random visit and ended up test driving a pre-owned Discovery Sport that is now a part of our family. The experience was flawless. The team was welcoming and flexible. We just felt great with the personal touch from Elise and Edgar making the deal happen. Claudia, the business manager, prepped a perfect closing and we owned the car within 24 hours of deciding to buy. Great Service. Fair Price. I am confident this customer focus will extend into the other parts of the business like parts and service.
Robert Ouellette
★★★★★
10 months ago
I recently purchased a Land Rover Defender from Jaguar Land Rover Darien and couldn’t be happier with the experience. Chris was fantastic—professional, responsive, and easy to work with. The entire transaction was smooth, exactly as expected, with clear communication every step of the way. A truly great dealership that delivers on its promises. Highly recommend!
Moriah Monsif
★★★★★
8 months ago
I had a great experience at Land Rover in Darien. My sales associate Chris Kinney was a pleasure to work with and went above and beyond to make sure I had everything I needed, They were knowledgeable, patient and made the whole process smooth and enjoyable. Exceptional service
