About Business
Land Rover North Scottsdale Service and Parts is a leading Car Repair specialist serving the Phoenix, AZ, Scottsdale area. They provide a wide variety of solutions, including Car repair and maintenance service, Auto parts store, Auto radiator repair service, and other Car Repair tasks. Boasting a solid 4.9/5 rating from 590 verified reviews, their reputation precedes them. As a locally-owned business in Phoenix, AZ, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Phoenix, AZ.
Google Reviews
Deb Webb
★★★★★
a month ago
As a woman, I appreciate the service that I receive at the dealership. Their interaction with me has always been very respectful. My Service Advisor, Carlos Barela, is absolutely amazing. He listens to my concerns and never minimizes my worry about how my car is functioning. Getting my car repaired is never a small expense just due to the type of car it is... but he always does his best to give me the lowest price. I am very thankful for his expertise as well as the expertise of the mechanics. Thank you!!
Paul Butler
★★★★★
a month ago
I live In northern Arizona, so I only had limited time in the Scottsdale area… My service advisor Carlos was able to give me priority given my situation… My service advisor coordinated an Uber ride while the service technician determined the parking brake module needed replacement… I was given a loaner car for three days until I was able to come back and pick up my Landrover… Absolutely great service… Thank you
Outlaw Cosmetics
★★★★★
2 months ago
Really impressed with the quality of work and customer service! Took my Range Rover in for repairs and service and Steve and Robert were amazing! Everyone was super nice and accommodating! Car is running excellent! Definitely recommend for quality and service! Will definitely be back for all my repair needs!
Saood B
★
☆☆☆☆
3 months ago
I scheduled an available appointment slot for the next day to have a software update installed in my vehicle. I brought the technical instructions from Land Rover. I was happy to pay their labor and/or diagnostic fees for the needed service. I dropped my vehicle off with and told me it should be finished by end of day. End of day arrived, and I got a call letting me know nothing would happen until Monday, no reasons given. What is the point of making an appointment, then? To know exactly what day you'll be disappointed and inconvenienced? Felt like I was in the Seinfeld rental car episode. No offer of a loaner or some accomodations or apology for wasting 2 hours dropping off and picking up the vehicle. Management needs to revisit its procedures for managing service appointments - customer service and communication skills were poor. The entire experience fell short of what I expect from the Land Rover brand. I would advise any Land Rover owner to avoid this dealership for vehicle services. Actually, save yourself the hassle and get a Lexus GX across the street for a better dealership experience.
Jeremy Mueller
★★★★★
a month ago
Carlos is amazing anytime I need anything. Love working with him and his team. Thank you for such a wonderful and professional job.
Steve Richardson
★★★★★
2 weeks ago
Steven Phang always does a good job for me. I like the added touch of a video from the tech who worked on my DefenderX. The frosting on the cake was that they returned my car washed.
Patricia Driver
★★★★★
3 months ago
My car was at the shop for tire replacement, wheel repair and oil change. All went well. It was quick and fast. I love it. Oil change for $650 was high. First time i ever had to pay for oil change, driven Mercedes, Audi and GMC never have to pay for oil change especially 10 months old vehicle and still under warranty. I guess I failed to ask what it ms are covered under warranty.
Ceecee Redford
★★★★★
2 months ago
Carlos is an excellent advisor professional, knowledgeable, and very attentive, who made the entire service experience smooth and stress-free. Excellent communication and customer care in every way! I Highly recommend hi.
B Siok
★★★★★
a month ago
⭐⭐⭐⭐⭐ I had a steering wheel issue that lingered for about a year and a half, and I didn’t know where to turn. Kyron Lankford stepped in, fully owned the situation, and got it resolved quickly. He communicated clearly, followed through, and made the entire process stress-free. The difference once Kyron was involved was night and day. Land Rover is lucky to have him.
Samantha Anderson
★★★★★
5 months ago
I’ve been bringing my Range Rover and Jaguar here for years. I will be a customer for life. Brandon is always courteous and goes above and beyond to make every service appointment as convenient as possible. Brandon is extremely honest and willing to help with any questions I have. I’ve never had any issue with the services performed, scheduling, responsiveness, nor have I ever left feeling confused. This is truly the best service you will find for your Land Rover or Jaguar!
Sal Allen
★★★★★
Edited a year ago
I really enjoyed the seamless service with Land Rover North Scottsdale Service. I am new to Land Rover and just bought a 2024 Defender X. Brandon and Carlos is a breeze with which to work and I appreciate him. Thank you!
Michael Nowak
★★★★★
Edited a year ago
All went well.My vehicle was extremely well serviced and completely cleaned up so it was presented as a great new Range Rover Sport. My service representative, Cheryl Wulf, has managed my vehicle service since the beginning of ownership and I am very pleased with her performance. All went extremely well. Thanks to all who participated in my service. I also received a satisfactory loaner suv which was capable of providing equal capacity for moving our Halloween characters back to storage.
Jose Albanil
★★★★★
Edited a month ago
My service adviser, Victor is always very helpful and responsive. He puts the extra time and effort to make things quick and easy. All highest marks for him. Kiddos to Victor. I will be back for future services.
Michelle Carrillo
★★★★★
Edited 6 months ago
I needed to have my vehicle serviced after I left the original review and I felt compelled to update it so that I can stress my appreciation for Johnny and the team. Johnny addressed every one of my concerns with detailed attention and has gone over and above what a 5 star Dealership is usually expected to do. I would recommend this dealership to anyone who is interested in purchasing a Land Rover vehicle even if you live in another city because the service here is outstanding. So thank you to Johnny, the service department and the loaner department for the white glove experience that I receive every time I need my vehicle serviced. I will make sure to purchase my next vehicle from this dealership!
Kristin Landry
★★★★★
6 months ago
Gina did a wonderful job assisting us during our first experience working with her. We had two service items being addressed, and she quickly stepped in to make sure all of our questions were answered. Her proactive, ‘let me find out’ approach made the process seamless, and she was truly a delight to work with.
Jim Buckley
★★★★★
a month ago
Top shelf help from front to back JD more than helpful and repairs done on time and at quoted. LT4 runs terrific
Jessica Stevens
★★★★★
2 years ago
The Service staff was grateful to work with. Very knowledgeable and highly qualified and explained everything that was needed. The pictures are before she was detailed.
Jamie Leek
★★★★★
3 weeks ago
Very customer focused and professional. Communication is very good and I would recommend taking your vehicle there with out a doubt!
Wendy Brown
★★★★★
2 weeks ago
My Service Advisor JD is always so helpful. Excellent care and service.
Brent Wofford (AZ Rad Realtor)
★★★★★
2 years ago
I took my Defender in for some warranty issues. John Q was my service advisor, and he did a great job. He is very friendly and great to work with. I was very impressed that they sent me a video of my Defender in the shop with the issues fixed prior to me coming back to pick it up. Thank you guys for the excellent level of service!
