Las Vegas Sprinter Repair

Daniel Park

★★☆☆☆

5 years ago

I just purchased a 2007 Sprinter that is converted into a campervan. I wanted to make sure everything was good with the engine so i searched online for and this place had good reviews. So I called and made an appointment. When I called a very nice lady answered and explained that they do a 60 point inspection and it would cost $145 but if I decided to get any of the repairs done at there shop, the $145 would be used toward the cost of the repairs. I brought in the sprinter the next morning and they said it would take a few hours to do the inspection. They were also nice enough to get me an Uber back to my friends house that lived close by. I finally got a call later in the afternoon by a gentleman saying it would cost about $4500 to do all of the repairs needed. I decided I only needed to do a wheel alignment and a transmission fluid change. He said ok. I was kind of expecting to get a call when It was done, but they never called that day. The next morning I called them and they said it would be finished at 5pm. Ok so my buddy needed to run some errands so he dropped me off there at 3pm and I just hung out in the waiting room. I waited until about 6pm when they said it was almost ready to go and I could sign the paper work and pay the fee. When I looked at the itemized invoice, the $145 inspection fee was on the list. I kindly told the gentleman that the fee was supposed to be waived, so he did take it off, but I didn't like the fact that wasn't removed before. After waiting a little longer in the office, they said it was almost ready. Around 6:30pm they brought my sprinter to the front near the office and I wanted to just make an update video for my instagram. The man driving gets out and tells me everything is ready to go... so I get in, and when I look in the back of the van, some of my cabinetry is on floor destroyed and and a few other items are out and messed up. I could also tell someone looked in my drawers. I tried telling one of the mechanics that things aren't right, but he just looked at me and said "What do you want me to do about it?" I just paid $675 to these guys and sure they did the job of working on my transmission and wheel alignment, but someone broke some of the cabinetry and it didn't seem like anyone cared or wanted to help with that situation. So I will not be going back to this shop.

Dan Fredrickson

★★★★☆

5 years ago

We had a check engine light come on with our 2005 Sprinter. We were on a road trip and not planning on staying in Las Vegas and the van was in limp mode and could only go 45 mph uphill. It was December 23 and with Christmas coming we were in a bind. They rearranged their schedule to squeeze us in, diagnosed the problem, ordered a new EGR valve and got us back on the road. It was really great that they realized we were in a bind and got us back on the road.

Jaime Curtis

★★☆☆☆

7 years ago

From what I could tell, this shop is not at all a sprinter expert. It seems to be the same as "All European Auto Repair". They made some mistakes which they mostly fixed for free. They also only partially fixed the problem / most likely made it worse. They also took weeks longer than their original quote of an afternoon. I ended up taking it to a sprinter dealer, which repaired everything (including this shop's mistakes) in just a couple days. It would have been much cheaper and faster to just go to the dealer in the first place. I definitely won't be taking my sprinter back here. (This would be a 1-star review, except that they were fairly friendly and nice about fixing their mistakes)