Les Stanford Service and Parts

Christopher Moyle

★☆☆☆☆

a year ago

Brought my '23 Z06 with 4k miles on it to them to just have an inspection done and an oil change. The inspection showed that a few codes were thrown, however, les stanford all but refused to service my vehicle. They went to insane lengths to convince me my 1 year old car with 4k miles on it had its warranty voided. Even though a quick call to GM confirmed the warranty was not voided and their own reports told them it had a full manufacturer warranty, they ... being the "corvette kings" knew better than everyone and refused to even try to do any work under warranty. I took the car to another chevy service center who were just as confused as I was at les stanfords claims. They did the minor diagnostic and repair work and had no problems with the warranty claim with GM. Needless to say, I'm not going back to les stanford and I can't recommend anyone else bring their corvette to the self described "corvette kings" of Michigan.

Curtis Schroeder

★★★★★

a year ago

They went out of their way to get my vehicle repaired in a timely manner. I highly suggest Stanford Service even if your car isn't a GM product. Very knowledgeable technicians!

Jim Quinn

★★★★★

3 years ago

This was an excellent experience from start to finish. Scheduling over the phone was quick and easy. I took my Corvette in for an oil change as scheduled. The Service Advisor greeted e quickly and professionally. My oil change was completed more quickly and the cost was less than originally estimated. Based on this interaction I would highly recommend Les Stanford Chevrolet service.

Gospel Truth Tabernacle

★☆☆☆☆

2 years ago

Ok, enough is enough. I've had my CT5 in for service four times because I'm getting a wiggle on one of the read tires. Each time I had it serviced, my manager Mike Kuss claims they couldn't find anything. I've even had Mike ride with me and pointed out the wiggle which again he couldn't feel it. The fourth time I took it in was Tues, Dec 5, 2023 again for the wiggle and a scratch on my hood and a stolen emblem off my grill. I was told it would be best to leave my car so that they could fix everything. I did and was notified 3 days later that my car was ready for pickup. Upon picking it up, Mike claimed they had to adjust the balance on my tires. I inquired about the missing emblem and of course, he claimed they were on back order. I then notice nothing was done to the scratch that I pointed out, all of which was covered by a insurance plan purchased when I purchased the vehicle. I'm so frustrated and tired of all the run around I don't know what to do. I'm fed up with Les Stanford and do not recommend anyone making a purchase from this dealer.

Beth Street

★★★★★

5 years ago

This place was awesome! My transmission died and I needed a new one. I had purchased my vehicle from a different dealership and they weren't able to work on it. My car was transferred to Les Stanford and I'm so happy it was! They were EXTREMELY helpful and up front about cost. Brian worked with me and I had my car back in a little over a week. The whole team there was professional and courteous. I'll definitely be using the service shop again. Thank you again for the help!

Lynne Santoscoy

★☆☆☆☆

a year ago

Very frustrating experience. Went in to have my Volt serviced and it took them 8 days to even look at my Volt. They never once called me, I called 3 different times to check. The estimate they quoted me was $500 more than another Chevy dealership and they didn't even give it to me in writing. When I asked, they hand wrote it in. I did not get the work done here. The last straw was when they asked over the phone for the last 4 digits of my social security number to start work. Also, never once apologized for the delay or to even initiate letting me know how long it would take. Poor communication and service.

Ryan Bird

★☆☆☆☆

a year ago

After changed my oil and filter at this location i noticed the check engine is still on for a week, i went back to tell them what happens and to fix it i have to leave my car at least for a week without providing any other options like loner or shuttle. This location is not friendly at all, they damaged your car, no appointments provided. I tried other dealer they fix it may car on the same date, provide better service providing shuttles and better options.

Frank Badalamenti

★★★★★

a month ago

Candice helped me with getting access to my GM rewards.

Huda Hashim

★☆☆☆☆

7 months ago

Took my Escalade for misfire in the engine on 8/4/25 today 8/13/25 and the service status shows they have not touched it. I tried calling and leaving messages no one cares to return call. DO NOT TAKE YOUR VEHICLE THERE!!!

Tracey Tumlin

★★★★★

3 weeks ago

Overall outstanding customer service! James Quinn takes care of his customers!

Joyce Freeman

★★★★★

4 months ago

This was my second transaction with Rochelle. She made it a stress free process and I am very pleased!

Alin Marin Canuto

★★☆☆☆

10 months ago

The place is excellent, but the customer service is horrible. They don't provide a car for transportation while your car is being repaired. Maybe because of a lack of valid licenses. I understand. But they don't provide a ride home. Besides, the problem with my Acadia has been going on since I bought it... I reported the problem, and they just erased the codes and sent me home. The problem returned months later, and the warranty had already expired. So, they never look out for your well-being... they just want to win, win, win. I won't be back.

Brendan

★★☆☆☆

9 months ago

Waited 2.5 hours for an oil change and I had an appointment (no idea what the point of making an appointment is at this point. Felt like I was in a Seinfeld episode). Last time I was here was also a bad experience. Buying the truck from the associated Chevy dealership was a bad experience as well. Things listed as functional on the sale sheet were broken. Can’t imagine that’s legal. Been very patient with this business but will never give them another penny. Full of apologies but no follow through. If you value your time and money, spend it elsewhere. Having said all that, the gentleman who helped me was respectful and I don’t believe he was at fault. Credit to him for making this a 2 star review instead of a 1.

Rachel Rodak

★☆☆☆☆

3 months ago

If you call the service center here, plan for them to ignore you. And if you question them on it, plan to get a sassy response from the women in the department. Absolutely horrific customer service, please do yourself a favor and find a different service center!!!

SantaOfarr5167

★★★★★

3 weeks ago

I’m very happy with the service, hospitality, and how understanding and patience Candace and Jen had to assist me. My car was serviced in time and I would recommend Les Stanford to anyone who wants to get a car serviced.

Ryan S

★★☆☆☆

3 months ago

TL;DR: I had one of the worst service experiences at the Les Stanford Dearborn Chevy service center that I have ever had at any dealer. The only reason I’m not rating them one-star is that, after talking with the new service manager, Kris Gartside, I got the feeling that he is well-aware of the problems on his hands and is working diligently to fix them. However, people still need to be aware of the present situation. Full Story I brought my car in on 11/6 for about the simplest warranty fix possible. The TSB called out either replacing the anti-click washers (between the front axles and hubs) or retorquing the lug nuts. The paperwork my service advisor, Kevin, gave me said my car would be done by 11/10. Cool. 11/13 rolled around and I hadn’t heard anything. Several calls to the service center on 11/13 and 11/14 went both unanswered and unreturned (I left voicemails). Three days later on 11/17, not knowing what else to do, I called Cadillac Service and immediately reached Phil. I explained what was going on to Phil, so he stepped over to Chevy service and told Kevin to answer his phone. Phil told me he had just talked to Kevin and sure enough, when I called Kevin back (for the seventh time since 11/13), he answered! Wow. Just…wow. The fact that he need someone in his own organization to tell him to do his job is wild. I asked what was going on with my car, since it was now 4 days past the promised completion date. Kevin literally scoffed (out loud) and said, "Oh, no. Go off what I told you". "You didn't tell me how long it would take," I replied. "You only said that you'd call me." "Oh, well...we're in a 7-10 business day queue", he replied. "It should be done by then." “Well, we’re at 7 business days since I brought it in on 11/6,” I replied. “Well, then 10,” he said. 10 business days would bring us to 11/20. Unsurprisingly, 11/25 rolled around and I still hadn’t heard back from Kevin and still couldn’t get ahold of anyone in Chevy service. After some internet sleuthing, I tracked down the service manager, Kris Gartside, via LinkedIn and had my wife message him there (I don't have a premium subscription, so I couldn't). Once I started conversing with Kris, things got better (Kris actually went out and drove my car himself), but had I not reached him, I’m certain that it would have still been setting in their lot 2 months later…for retorquing 2 axle nuts. Yes, you read that right…something most people could do in their driveway in 30 minutes (mind you, I would have, had the car not been under warranty). I understand things get busy and promise dates can come and go. I’m an aviation mechanic myself, so I KNOW unanticipated variables pop up that extend the work. However, the lack of communication is completely unacceptable. And when I brought that up to Kevin when picking my car up, his response was, “Well, I have 100 customers.” No apology; just an excuse. Unacceptable. All of that said, special thanks to the shuttle driver, Lou. He is a shining star in this organization. He actually apologized on behalf of the Les Stanford Dearborn and agreed that their communication issues were wildly unacceptable. Kris, good luck. You have a lot of work on your hands; I sincerely hope you can turn things around.

Verna Harris

★★★★★

Edited 3 weeks ago

I had an 8:30 appointment for squeaky brakes and windshield wiper blades replacement. Brakes and everything were fine and no repairs needed. I understand brake inspection is time consuming but 2 or more hours is a bit too much. Candice Clark was phenomenal in explaining and getting information. She is professional, patient and kind. You don’t find all three attributes in one individual these days.