Lexus San Diego Service and Parts

Jose Hueso

★★★★★

3 weeks ago

Like always Lexus San Diego Service Department never disappoints! They are on top of all the services from setting up the appointment, to the amazing team who take the time to go over the service your vehicle needs. Andy has been my advisor for years and he is top notch!

Loi Bi

★★★★★

2 months ago

Experience was good. I bought a brand new Lexus. They were quick and responsive with my maintenance needs. Only thing was, I called in for an oil change and recall service. They only completed my recall. I ask them did they do an oil change, and they said the car was not due yet. I told them I specifically requested an oil change when I scheduled an appointment two weeks prior. Lexus did the oil change after I mentioned it. Other than that, I was very satisfied with the service. They were professional and responsive to my car care needs and ensured it was completed. Informed me every step of the service. I would recommend them to others.

Barbara Fisher-Padres

★★★★★

2 months ago

Andy was very very helpful. Very gentle and kind, empathic about wait time. So far he gave me the best experience in the service department from all these years I’ve going.

Nathan Rendler

★★★★★

2 months ago

Andy Amenta has been my service manager for many years. He goes above and beyond to help me maintain the car in a timely, professional and respectful manner and is always trustworthy and dependable. I highly recommend Lexus of Kearny Mesa !!!

Mark Strauss

★★★★★

a month ago

Andy is wonderful and very customer oriented. He provides excellent service with friendliness and up to date suggestions for your card needs. He is thorough and an asset to you.

Colin Brown

★★★★★

a month ago

Great service. Drop off was quick and I was provided with clear and transparent pricing and repair information by Niomi. Loaner vehicle was complimentary. I was able to pick up my car quickly and easily. Thank you everyone.

John Boyer

★★★★★

4 months ago

I recently experienced a 90,000 mile maintenance visit, which as always, was terrific. My Service Advisor, Andy Amenta, was also—as always—extremely friendly, efficient, and helpful in so many ways. As Lexus leadership likes to say, he treated me as though I was “valued as a customer.” That car of mine is 10+ years old, and despite how much I’ve loved it, I’m now considering moving to a more current model. Even though it was very busy in the service department, Andy also took time to chat about various options which I sincerely appreciated. A great visit to a great dealership.

Elizabeth Avina

★★★★☆

3 weeks ago

Everything was good since I arrived at the dealership. The only thing that I didnt get was the video of the inspection. Normally i always get it. But overall everything was real good.

Susan Villarreal

★★★★★

5 months ago

Our Auto Service Advisor, Andy, Was very professional, informative, and genuine in his Overall service assistance with us. Andy insured Our vehicle received all required maintenance for our 10,000 mile check up. He kept us up-to-date on Service and personally reviewed all completed work at time of our checkout. Thank you for having Andy…Truly a valued employee on staff!

Lori West

★★★★★

2 months ago

My Lexus RX450h showed a check engine light in!. Some kind of serious trouble. I had it towed to the dealer and they determined it was a fuel tank problem. It needed to be replaced, along with routine service. The part needed to be ordered and it took a couple of days. There was communication all along the way with my excellent service advisor. I don’t know how the price compares with anybody else working on it because I only go to this dealer due to experience and trust.

Shieka Floyd

★★★★★

7 months ago

I recently had a fantastic experience with the service team at Lexus San Diego off Kearney Mesa. Scheduling my appointment was quick and hassle-free, allowing me to return to work without missing a beat. The staff was friendly and professional, ensuring that my vehicle received the care it needed in a timely manner. They kept me informed throughout the process, which added to my peace of mind. I appreciated their attention to detail and commitment to customer satisfaction. The facility was clean and welcoming, making the whole experience pleasant. Overall, I highly recommend their service team for anyone looking for efficient and reliable car maintenance. I'll definitely be back for my future service needs!

Michael Carter

★★★★★

a month ago

My service advisor Kristina Evans, as always, was exceptionally detailed and thorough. He took the time to understand the issue that I had and make sure that it was properly diagnosed.

Lindsay Bradford

★★★★★

2 months ago

Andy was absolutely incredible. I had a complicated situation between two different Lexus locations and Andy went out of his way to resolve the problem and make it as beneficial to me as the client as possible. I cannot recommend him enough!

Alison Chambers

★★★★★

4 months ago

I have been taking my car for service at this dealership for 20 years. I have been working with Andy Amenta for the last 5-6 years. I highly recommend asking for him as your service advisor. He is up front with the estimated cost and always helps you to save money through service bundles. The service technician sends you a video while your car is on the lift and indicates all measurements (tires, brake pads, etc.). Andy calls right away if there are additional repairs identified during inspection, and gives you a new estimated time frame for completion. If a part needs to be ordered or the repair is going to take more than one day, you are allowed to keep the loaner car from the dealership overnight.

Jen L.

★★☆☆☆

a month ago

After several good visits last year, I've experienced two visits over the last two weeks that have been poor. They seem to be currently plagued by overly long service times (over 24 hour turn around for 25,000 mile service plus oil change), a shortage of loaners to accomodate the longer service times, and an inability to communicate proactively with customers about loaner availability, etc. I have a long daily commute and I am the sole member of my one vehicle household, and leaving my vehicle for several days for simple services is not realistic. This week I was told on Monday I could drop my vehicle off on Wednesday at a certain time, for a service recall, and could get a loaner. On Wednesday I was texted to complete the loaner paperwork. I cleaned out my vehicle, moved work meetings, and traveled to the service department, only to be told when I arrived that there were no loaners available (for a service repair that I was told would need 24 hour turnaround, thus the need for a loaner). Very disappointing and hard to believe that this is a Lexus-level experience. Proactive communication about loaner availability and service back-ups could have helped significantly.

Kayloni (Kay)

★★★★★

11 months ago

even though my car is older, they still treated my car very well and went above and beyond! i got my dash replaced and everything looks great. 10/10 in all aspects. customer service was great & krystina was great to work with! they also kept their word on the quote i was quoted! inspecting my car even though i didn’t ask for it leveled up the experience.

Don Franche

★★★★★

a month ago

I have been coming to Lexus San Diego for many years with multiple vehicles. Michael Cain has always been friendly and professional. The service team has implemented a system for providing video details of work completed which has ensured me that my maintenance is being thoroughly reviewed.