Lexus Service - Priority Lexus Newport News

Grace Diaz-Tubbs

★★★★★

3 months ago

I highly recommend priority Lexus Service for their excellent automobile service. Their team is knowledgeable, honest and efficient. The quality of their work is consistently outstanding. They communicate clearly, complete repairs on time, and stand behind their work. I trust them completely and would recommend them without hesitation.

j burgess

★★★★★

3 months ago

The service dept was very busy and appeared to be functioning beyond capacity. However, they managed their workflow in a professional manner. I was satisfied with the work performed. My service advisor Ms Latoya was superb as always.

ANDREW DAVIDSON

★★★★★

Edited 3 months ago

Jose and the service staff are excellent and they do a great job. Always provide continuous feedback and support as well as video updates on the status of your vehicle.Also provide a follow up call a day or two after you have received delivery of your vehicle to ensure all the work was completed to your satisfaction. Very thorough service and communication.

SHIRLEY FRANKLIN

★★★★★

2 months ago

Darrell in service provided service above and beyond. He helped me to understand what was being covered in my 35k mile service and answered all my questions. He even went out in the freezing cold to get his personal cord to determine a possible reason for my apple car failure to save me waiting longer and a diagnostic fee. I also appreciated the service tech sending a video as he looked over my car. Some of it was unintelligible because he spoke at a fast pace and sometimes his voice went out. I loved that he ended it with “have a blessed day”.

Jo Williams

★★★★☆

3 months ago

The service department customer service representatives especially Jose and the older gentleman who sits at the far desk and the two ladies (AA lady and loaner car rep) were very friendly, knowledgeable and professional. A senior mechanic road around with me so I could point out the issues with my car. He was patient and courteous. He heard the sound and started diagnosing ways to address the problems. They provided a loaner car for which I am grateful (My mom needs a wheelchair).

vera

★★★★★

2 months ago

Service has always been well done. The drive in bay always clean and orderly. The lobby always clean, snacks and drinks available. Staff very polite and friendly Heads up i finally saw a sign, disconnect your Bluetooth from yout car. Why ?? others working on or in your vehicle can hear your conversations. Thanks for putting up that sign. Being considered of other's privacy . Sometimes the wait is long Sometimes not. I use that time to accomplish something while waiting. I don't mind waiting, speaking for myself. It is almost like me time. Thanks keep up the good work.

Cheryl Griffin

★★★★★

a month ago

Priority Lexus is the best in every area I have experienced! From the initial sales visit with Taylor to the service department with Darrell and also Mike. I commend all of them for their courtesy, their thoroughness and for going above and beyond. Today I want to lift up Darrell for all of the above and for his kindness! Thanks!! I am in good hands!

Dollie Veralice

★★★★★

4 months ago

Priority Lexus Service department did the 6 month service on my Lexus NX350. It was so easy to make an appointment and the drop off was quick. I was pleasantly surprised to receive a video walk around by the technician who explained every detail of his check-up on my new car. They washed the car and had it ready for me in less than 2 hours. I highly recommend their pleasant service. And I love my Lexus!

Sharon Hicks

★★★★★

3 weeks ago

My overall experience was excellent. Each time i come to this establishment I’m treated royally. I really appreciate how they keep you informed each step of the way and the personal and professional courtesy by all!

Sarah McClellan

★★★★★

a month ago

Darrell was a great service tech and explained everything. Wait was a little long, we ended up getting caught in the snow storm that took us a couple hours to get home not to mention my vehicle was all clean when we left not the case by the time we arrived home. Very impressed with the video explaining all the maintenance details.

Joselia Souza

★☆☆☆☆

2 weeks ago

I dropped my car off a little early after I made an appointment and came back an hour and a half later and my oil change still hadn't started. I needed my car and I was late to work and no oil change. I was basically told I had to lie and say I was waiting for my car to be done in a reasonable time fyi for anyone else making an appointment.

Brenda Dixon

★★★★★

a month ago

Jose was excellent. Very kind and patient thoroughly explaining everything including a video. We also took a shuttle to breakfast and the driver was very accommodating, even opening and closing the vehicle doors. We were treated like royalty.

Mary Virginia Muñoz

★★★★★

2 months ago

As always, service was on time and efficient. The customer service is always superior at Priority Lexus and they take great care to ensure an optimal customer experience. Since I was waiting during my car’s service, a lovely gentleman drove me to the nearby mall so I could spend my time shopping. The conversation was lively and I was pleased to see the same man pick me back up so that we could continue our conversation. Priority lays out the anticipated expenses ahead of time and called me with questions and suggestions - no surprises. The work is warranted and they even provide a video of the testing they did for the work performed. No one likes having their car serviced, but since you have to do it, this is the place to get it done.

Kathleen S

★★★★★

3 months ago

I was waiting for my service so I appreciate that the car was taken in promptly. Shortly after, I received a text video detailing the car’s condition. The necessary maintenance and inspection were quickly completed, Last step was to wash and vacuum the car. The waiting area and rest room were both scrupulously clean. All staff members were wonderful and polite. My wait passed quickly and I am completely satisfied with the experience. Well done! Thank you.

Sasha Sassy

★★★★★

3 weeks ago

Latoya has never had a bad day. I know she has however, it doesn’t come to work with her. This young is always respectful, helpful and with a smile. I have come there not in the best of mood and because of her kindness and customer service it immediately changed how my morning move. These are the employees that never get recognition however these are the employees I wish God would clone.

Teba Dorsey

★★★★★

3 weeks ago

The check in process was pleasant. There was a long line; however, someone from the Lexus team came out and controlled the business. I got checked in and received my loaner vehicle with ease. Everyone was friendly. I was able to see the progress of my vehicle through a video link. I was not charged for service I did not approve. I had a very pleasant experience. Darell is the best.

Crystal Thompson

★★★★★

a month ago

I bought my Lexus used less than a year ago and took it in for the 120k service. It was not a cheap service, but it was worth it for the thorough work that was done on my vehicle. It was looked over from bumper to bumper and I was even sent a video from the mechanic under the car inspecting the brakes, suspension, etc. Everything was found to be in good working order and the only thing recommended was to replace the damaged windshield wipers. I have confidence in the reliability of my vehicle because the mechanic took his time and inspected it so carefully. I have never enjoyed such professional service and care for the owners of their vehicles. I highly recommend this dealership and will be back.