Lloyd's Automotive

Leslie Gilbert

★☆☆☆☆

a year ago

Used to love going to Lloyds and recommended them to everyone! I recently scheduled a brake job with the South Hill location and when I arrived, there was a gentleman in front of me who was pretty upset about something and the man behind the counter mentioned that the company had changed ownership last year. In my head, I was giving them the benefit of the doubt with what was going on in front of me. But then what happened to me was: 1. I had a brake inspection somewhere else so called around for pricing and decided to move forward with Lloyds. 2. Called on a Thursday, they asked why I thought I needed brakes, told them what the other company said my pads levels were, they said okay, we can get you scheduled for the following Wednesday. 3. Got a confirmation email on Tuesday, I confirmed and asked how long the service would take and was told about 2 hrs. 4. Went in on Wednesday, asked if they'd call me to give me the cost before doing the work and was then told they wouldn't be doing any actual work but just an inspection... I said I didn't need an inspection... they said they wouldn't do work without doing an inspection. I said okay but I scheduled for brakes to be done today. I was emailing with someone who said my service today would take 2 hrs... that's just for an inspection? They said no, that would be for brakes.... a large part of what I loved about Lloyds before was their customer service which they just no longer have apparently. No apology, nothing... I emailed back the same thread that I had previously confirmed the appointment through explaining that it was disappointing that the person emailing me was also under the impression that I was having brakes done and they never even responded.

Kyle White (Highced Lemonade)

★★★★★

a year ago

Our alternator went out and it couldn't have happened at worse time. The guys there had us in and out the same day, gave us a ride home and picked us up. The service was impeccable! Shootouts to CJ, Ken, Will for make our experience a joyous one!

Elizabeth Sanderson

★★★★★

Edited a year ago

The mechanic and staff were helpful in understanding the problem of my car. I appreciate that they have mechanics that are experienced in muscle cars. They also work on my truck and provide excellent service and workmanship. Their shuttle servoce makes life easier when your car is in the shop. Thank you so much for all you have done.

Saw Htoo

★★★★★

a year ago

One of the best shops on Southhill. Every customer will have positive and negative experience with every kind of shop. What I value is honesty and craftsmanship. CJ and the crew are excellent. I am satisfied with the price. There's no surprise charges. I would rather pay one time than cheap fix and keep going into the shop every once a month. So far, my 1993 Buick lesabre is floating on a freeway without a problem.

Scott Farley

★★★★☆

Edited a year ago

Thanks for taking the time to fix my van. There was a lot to fix it took a little bit longer than expected. Good costume service. My windshield wiper was missing a part on the windshield and I think they adjusted it so that the wiper would get it. Thank you so much if you did.

Robert Norman

★★★★★

2 years ago

Absolutely LOVE this shop. Took my truck in because check engine light and exhaust smell. They found d the problem quick, my headers were cracked, and they offered to install stock manifolds back in. Quoted me $1,400, and they had it done by morning of next business day, and at $200 cheaper than what they quoted. This altogether was close to $1,000 cheaper than I thought. The whole they were incredibly friendly and did e erything they could to make sure I had my truck back quickly while still doing a quality repair. 10/10 I would recommend this place.

Jeanie Denton-Smith

★★★★★

a year ago

CJ, Ken, and vehicle service staff are very knowledgeable, courteous and professional! They all definitely know what they're doing and what they're talking about. I am very impressed with the customer service and car repair service I received! I will be a loyal customer! Highly recommend!! Jeanie Smith

hal and jodi bailey

★★★★★

a year ago

Brought in ol’ faithful high mileage family loved SUV with the discovery of many challenges given her age . They gracefully worked with us to keep her rolling safely .

Glenn Fehler

★★★★★

6 months ago

This was a simple oil change. Quick and easy. I have also had major engine work done here previously. Good to have a place that is completely trustworthy.

G.H. Johnson

★★★★★

11 months ago

Great experience. They got me in the next day with online booking. Had all new brakes, rotors, oil change, and sway bar done in one day. They even did some extras, like clean my battery terminals of corrosion, and actually lube vital points (like oil change shops generally don’t do) for free. They kept me in the loop throughout my wait about repairs. Very happy with the service they provided. Plus, I got all that done for less than Les Shwab quoted me just for a new brake service. Recommended.

Nikita Kostyuk

★☆☆☆☆

5 months ago

I received horrible service from this shop. My car had trouble starting. I dropped it off yesterday: they said they fixed the issue. Today, the car isn't starting *at all.* I call this auto shop and get told that they actually didn't fix anything and now I need to paid to get it towed over there. I've never received a worse service from a shop. Do not come here with your vehicle.

Sharrie

★★★★★

2 months ago

Great service, diagnosed problems I had been having. Repaired driveline and exhaust manifold and some other issues I was having. Friendly service. Thank you.

Kent Burnham

★★★★★

2 months ago

The estimated repair time was spot-on. The needed future repairs and their costs has greatly helped my budget planning. Very courteous service. Thank you.

Sandy Jacques

★★★★★

a month ago

The service was great. They got me right in a fixed my car problems. I like having the courtesy rides, so nice .

Dave Vahala

★★★★★

8 months ago

Ken and his team absolutely delivered in solving the HVAC issue on our 1999 Dodge Ram. The dealer we bought it from, Dishman Dodge, laughed when we inquired about repairing it. Another reputable local shop said it was beyond their expertise. Our daughter referred us to Lloyds and we were impressed! Friendly, professional and outstanding service. Thank you!

Sue Peterson

★★★★★

4 months ago

The staff at Lloyd's has always taken great care of my car needs. I had a low tire yesterday, so I stopped in without an appointment. They were able to work me in very quickly, found the problem, fixed it, and got me on the road again. I appreciate their quick and professional work. Every time. Thanks.

Travis C.

★★★★★

2 months ago

I am so glad I brought my Sequoia here. Incredibly professional group. Every single person was constantly hustling, so I knew no time was being wasted, this has to be the cleanest shop I've ever seen and the prices were very fair. If you have ever got the ick feeling from another shop or are concerned of a ship taking advantage of you, I can't urge you enough to take your vehicle here. You will be treated fairly and will never have shady service.