Lou's Total Car Care

Françoise moulinart

★★★★★

5 months ago

Lou's Total Car Care exceeded my expectations! The staff was friendly, professional, and took the time to explain all the repairs needed. My car runs perfectly now, and I appreciate their honesty and great service. Highly recommend!"

Noris Perez

★★★★★

3 months ago

Own a Volvo S80 2002 had many problems. Car was fixed and running in good condition highly recommend this auto care shop. Very professional family own. Very knowledgeable mechanics. Thank you 🙏

Cristina K

★★★★★

5 months ago

Lou’s took great care of me! They’re very honest and very nice. My boyfriend also gets all his work done here and highly recommended them to me.

Bramdhon Castaneda

★☆☆☆☆

4 months ago

I went to this place to get my headlight replace, was quoted 30 mins to get it done, with a $90 charge, only to find out after an hour that they will charge me almost $300 to do it because they didn't realize that they had to remove my bumper in order to change it And they where knowledgeable of my car year make and model. Such a disappointment.

chris johnson

★★★★★

7 months ago

This review is long overdue. I had a catastrophic failure in my engine when I was leaving my school in Tampa being fairly new to the area I didn’t know much about mechanics out here. So I looked up reviews & Lou’s just jumped out. Jumping to the issue Orlando dealt with the warranty company for 4 months+ & they finally came through with everything that they needed to replace my engine. Even though they (warranty co.) were trying to do the bear minimum & consistently trying to find any reason to deny the claim he wasn’t trying to hear it. He got them to send everything he needed & had my car back to me within a couple days of receiving everything. They did amazing work & I was kept in the loop through the whole process. Orlando is a great guy to deal with & even though I live in a different part of Tampa Lou’s total car care is my go to shop from here on out.

Nicole H.

★★★★★

a month ago

I literally can not say enough good things about this shop. Been a customer for 10+ years. Honest, fast, reliable, & reasonable pricing. 10/10!!

Kathy Bishop

★☆☆☆☆

3 years ago

They broke my car more! My window would not roll up. They told me price and called me later to tell me there was more broken and the price was double. When I refused they put the window price back in but the window was rolled up more than it was before. Now it does not roll down either! They are a total scam! When it was dropped off, it was all the way down. One photo below is all the way down like it was. The other is the way it was returned and now it won't roll down. They broke my car more!!!!! Do NOT use them.

Joe Colliton

★★★★★

11 months ago

THE BEST CAR SERVICE I HAVE EVER GOTTEN. Take 5 oil change broke the clasp on the bottom of my car. My car sounded horrible. I go in and Lou put my car up and fixed in within 10 minutes and said I was all set. Didn’t even charge me. Just shows how much this place really cares about there customers and how good of people they have working there. Will never go to another auto shop in my life. Been there for 2 services and 10/10 both times.

Roxanne Pelletier

★☆☆☆☆

3 years ago

In Feb of this year I brought in my Audi A4 because my engine was shaking while idle. This is what was done: MAIN WATER PUMP - Remove & Replace RADIATOR RESERVE TANK - Remove & replace $1,115 After I picked up my car, it was shaking 10 times worse than when I brought it. So, I drove back and it this was due to the mechanic leaving some cap open or not closing it properly. My car continued to shake while idle, but I trusted that this place properly checked everything. I brought it back last week because it keeps shaking and the engine light is now ON. I drive my car twice per week because my husband and I always use his truck, but I had a 3 hour trip to drive Christmas Eve coming up so I had it “fixed” at this place again. This is what was done TIMING COVER &/OR GASKET - Remove & Replace - Upper INTAKE MANIFOLD GASKET - Remove & Replace CLEAN FUEL LINES, FUEL RAIL, FUEL INJECTORS, AND AIR INDUCTION $1,435 30 minutes into my trip on the highway , my car engine starts SMOKING like crazy and I thought it was going to catch on fire. At this point I have no idea what’s going on. I’ve never had coolant problems. My husband brings it back and they agreed to fix the problem and we would have to pay for the radiator hose that bursted (they cover the hands-on costs) . When they checked out the car, they changed their mind and said they have to charge the hands-on work because it’s too much work and there’s no way of proving they caused anything. I wish I would have brought it somewhere else to begin with. They have no integrity and their mechanics are careless

E Moneyz

★★★★★

7 months ago

Couldn’t be happier. Had a new battery in my VW in less then 20 minutes from walking in the door after calling dozens of their places. I will definitely be back

Agnes Jakab

★★★★★

10 months ago

I only have praises for this place. They have saved my life in more ways than one. I am very appreciative of everyone at Lou's. Their integrity, their services, and work ethics speak very loudly. I would refer everyone here.

Dayna Barkley

★★★★★

a year ago

My inside door handle stopped working & I thought it might be worth trying to fix myself. I got to a certain point and hit a roadblock on two separate occasions, was ready to give up and pay someone. Both times I came here with my issue. Instead of seeing an opportunity to charge me, they took the time to help me resolve each unknown. I was successfully able to replace the door handle for only the price of the part I bought online. Wow! Thanks so much! I love being able to do it myself & really appreciate your help!

Jarett C.

★★★★★

Edited 4 months ago

Let me say these fellas r amazing folks, MUCHO BUENO, thanks be to them for their honesty, decency, n work ethic n desire too see customers leave with a sense of safety n security, special thanks to the main man, "ORLANDO", that happily greets all who come to this fine business, he is a cut above the rest is his demeanor, politeness, no BS approach to car care n willingness too teach n listen, thanks again Sincerely from Jarett C, id highly recommend this place if you seek help for your vehicle in any way . Jim and Manny ,are also the good mechanics that will work on your vehicles when you bring your automobiles here and Johnathan at front desk will greet you many of the times with a pleasantries and let you feel welcome and that your concerns will be addressed promptly and effectively.

Terrill Goldman

★★★★★

6 months ago

Orlando is a great mechanic who knows his stuff. They are honest and will treat you fairly.

Joe Mondello

★★★★★

Edited 7 months ago

I had a vehicle emergency when my key broke off in the ignition. The car was towed to Lou's and in a couple of hours the ignition was replaced and worked like new. They also took the time to explain in detail my repair options so I could make an informed decision. Thanks to all at Lou's!! You really came through for me.

Markus Hartwich

★☆☆☆☆

a year ago

One of the worst experiences: Do not bring your car there if it you expect good service at a decent price. I had my tire blow up on midpoint bridge and barely made it there, closest point to go with a flat tire. Turns out all 4 had to be replaced. I was charged $360 to pull 4 22" inch tires on my rims and get them balanced, most I ever paid - overcharged! Then I was charged $397.00 for the alignment, most I ever paid, overcharged! Then I am being told that all kinds of measurements are off and I need additional equipment installed to have toe and camber work. Anyway, left the shop, steering wheel was pulling to the right (after a $397 alignment!!!) Had to come back, first I heard I should be charged another hour of labor as the adjustment takes sooooo much time. Did not pay, owner agreed to work on it to get it done right. I am waiting another 3 hours, being told it is fixed now, i am leaving and having the same issue again. So I am calling two times leaving a voicemail, nobody responds, sending two emails, no response, this is the most ridiculous place I have seen. The owner does a lot of talking but things are not done right and charges are way too high, well the next time I have a flat on the bridge I will make sure to "push" my car to another shop!

Sheryl Kinsler

★★★★★

8 months ago

I had a problem with my truck. I took it to Lou's. They took care of it. I was on the road by lunch time. Very honest, decent prices. They're the only people that'll work on my car