Lowell Auto Service & Sales

D Ram

★★★★★

a year ago

My wife needed an oil change and I called a Google reviewed establishment and set an appointment for 2 days away. Ran errands later in the day and she mentioned she used this place before and was happy with the service. We met a cordial employee, Igor who directed us immediately to John, the MOD, so I questioned him. I'm a stickler for price and service and don't give 5*'s unless the service and pricing are stellar. The painfully obvious question was pricing on synthetic which, like ice cream, John brought understanding. He also personally completed the vehicle inspection sticker for us. The next level of excellence goes to Igor. A smile, good decent conversation and NASCAR all the way down to tires outside of the bay for the touchdown and 2 point conversion service. I can't explain it better in feelings people. End stop and we will be back, consider us Lifefers now.

Edson Oliveira

★★★★★

a year ago

I’ve had an amazing experience with Lowell Auto Service and Sales, and I highly recommend them! I bought my first car from Joao, and I’m now purchasing my second one from him. Joao has always treated me with the utmost respect and care. He’s not only a great person but an excellent professional who always greets me with a smile and goes above and beyond to solve any car issues I have. I’ve already had oil changes and tire replacements done here, and every service has been flawless. I trust them completely for all my car needs, and I’m excited to continue doing business with them!

Krystal Gail

★★★☆☆

Edited a year ago

I randomly went to this shop for a routine inspection when I first moved to Lowell, and have been a returning customer ever since. Mike and the team are accommodating, straight forward, and have fair prices. Highly recommend! Edit: WHERE DID MIKE GO?! He’s been gone for maybe a year now? After he left I brought my car back, however my car was returned to me with electrical panel issues (i dropped off my car for a different issue and was given another problem in return) they couldn’t figure out what had happened.

Gwendolyn Lanier

★☆☆☆☆

a year ago

I am getting a new spot to take my car. Not the same place anymore. They changed my oil and a few weeks later the oil pan cover was dragging on the floor. I went in and they told me the screws weren't put on correctly and came off. Um you guys changed my oil and had a nerve to charge me for your mistake. Now they are trying to get me to do unnecesary repairs...Mike would never!!! Always get a second opinion with new owner.

Craig Stimmel

★★★★★

8 years ago

My wife and I were referred to Mike @ Lowell Auto Service by the Lowell Police Department. We were new the area a number of years ago and needed to find an honest. reliable mechanic who could take care of my Chevrolet and my wife's 20+ Year Old Jags (her "babies"). Mike fit the bill. During these years, Mike has always treated us fairly, never overcharged us and always communicated with us before he did anything that varied off of what he/I agreed needed to be done at a set price. If I needed a ride home, he'd let me know when he had a guy "in" the shop that could drive me there (about 2.5 miles away) so I didn't get stuck in the waiting room. When the job was done, either my wife (or I) would drive the other down to Mike's place to pick up the cars. So far, after >5 years, there's never been a repair job that didn't come back fixed. Or if the cost of repair didn't make economic sense, Mike would be honest and tell us. That, in itself, was worth his weight in gold bars (just kidding). I strongly recommend Mike and his crew for any repair job on practically any vehicle out there. He's "that good".....!

Syed Abrab Mahmood

★★★★★

Edited 3 years ago

I went there for inspection and it failed because of the rear window was tint and exhaust issue. Fayssal (owner) said the exhaust might have a connection issue (then it would be simple to fix) or need a replacement. He said bring it any next day. After 2 days I took it, on that day Andy was there. I told him everything and after examine he said that it's only a connection issue. Altogether it's $100 (Tint,Exhaust) and got the passed inspection sticker. They are honest and reliable. Any other fraud will say you need to change the whole exhaust system (which would be at least $ 250- $ 350). God bless them.

Matthew Gray

★★★☆☆

9 months ago

The sales department really tried to help me get into a car going the extra mile. Just couldn't make it work in the end, but I would recommend them on my personal experience.

manju kiran

★★★★★

2 years ago

I'm not sure what happened to a mechanic named John. When I went here recently to check my car, some spanish guy said my car had a valve gasket leak and it needs to be replaced. When I saw his computer screen the labour charge said "$45" and the part's price said " $85 " and he looked at me and said the entire cost would be around $1000. I think it's a scam, just be aware!

Tristan Dame

★★★★★

4 years ago

My friend suggested I go here to get one of my axles replaced. I stopped by and chatted with Mike. He gave me the price and when he'd be available to take in my car. Went in a few days later and he did a great job. Very knowledgeable and the price was right. I know where I'll be bringing my car next time it needs work. I definitely recommend here if you need work done to your vehicle. Bus/train station right across the street. Perfect.

Pyramid Tank

★★☆☆☆

2 years ago

Great owners very professional. staff very thorough in checking your vehicle until recently I guess the guy at the front desk was too busy on his headset the whole time to care what the customer saying. I go in for an oil change I tell him my car was leaking fluid might be oil. The guy changes the oil tells me there's no problem so I leave. Come to find out the transmission fluid was mixing with the oil the oil was out of the car by time I was down the block in the car was overheating. the radiator and heater hose was loose. How do you not notice the oil and the transmission fluid is mixing together. Get that guy out of there he's not paying attention to the car or the customer

Carl Runci

★★★★★

3 years ago

Mike was quick and professional with my inspection, and re-filled my tires days later for free after my dealership under-inflated them. Cannot recommend highly enough for fair prices and good service.

Dylan O'Shell

★★★★★

3 years ago

I have been Mike's customer for years. I refer all my friends and family to him, and would highly recommend him to everyone. He is an honest mechanic, and does great work.

Kevin Ochieng

★★★★★

6 years ago

I've tried shopping around for a better repair shop in Lowell, but my eyes always settled on Lowell Auto Service. This shop has served me for SIX YEARS to the best of my satisfaction and even my friends that I refer to Mike, come out happy and satisfied. These guys are serious with their work, time conscious, and honest. Thanks guys and keep the fire burning!

Bob Davison

★★★★★

3 years ago

I am the fleet manager for a communications construction company. We have used Lowell Auto Service and Sales on several occasions. Whatever the issue they have done their best to get us in, troubleshoot, quote and repair our vehicles at a fair price. What a great team!

Nath choun

★☆☆☆☆

6 years ago

If I able to give 0 star I would. Mike's over charge for the job... When I ask him about it, He jelled at me: " I don't have time If you don't like it.. Pay me and don't come back again." Very unprofessional. I came here because It near to my house. He always try to charge more than the job itself. He will corrected the price If I noted it. This time he went too far... Don't come to Lowell Auto Services because the price of the repair base on Mike's felling...

Ibrahim Swati

★★★★★

3 years ago

Just got my inspection sticker from them. Very straightforward, quick, and nice! Couldn’t have asked for someone better for inspection. Others try to sell repair with inspection while this person does what he needs to do. Would definitely recommend and will be going back for inspection again!!

Dave Statik

★★★★★

7 years ago

This review is soo overdue. But it's about time. I've been coming to Lowell Auto for about 4 years, through 3 vehicles. I've owned used cars for 15 years of my life so I've seen a good number of shops, and I've NEVER experienced the level of service, friendliness, care and honesty that I've seen at this place. AND at excellent prices, so good I've offered to pay more on occasion, and they always refused. Never mind this low star ratings, I have complete confidence they were in the wrong and were pissed they didn't get what they wanted. These guys are not like that, they're top notch and want continued business from loyal customers who they treat right. 10/10 will always recommend .