Loyalty's Diesel & Automotive Repair

jerry weston

★★★★★

4 months ago

HONEST GOOD GUY MECHANICS ... I just had an experience with these guys and so GRATEFUL — and I wanted to leave a post here. Essentially, I diagnosed that I needed a new starter with the help of my friend who is a legit mechanic who was going to install it for me. (His assessment was based on my explanation, AND ERRORS I made using a "Dewalt Portable Jump Starter" ... so MY bad there.) Long story short, he couldn't do it soon enough and I got an estimate from Anthony to do the work right away. (I got estimates from $140 to $580 just for labor. Loyalty's estimate was next to the lowest estimate, so they are priced more than fair.) When I showed up to get the work done, HIS CREW watched out for me, essentially saying I needed a battery and NOT have them repair what was NOT broken. YOU GUYS ARE THE BEST!!! Thanks guys. Really. As soon as I showed up, it was so easy to see you guys are were just good guys and cool. But then, helping me out like that? Wow. I am so grateful. Thanks for being men of integrity with out of this world customer service. That's to all of ya, Anthony, Anthony Jr, Steven, Steven Jr ... !!! Thank you.

Amanda Beck

★★★★★

6 months ago

Anthony and his employee were very nice and friendly and great to work with. I called him late on Saturday night for an emergency on our work van we were in town for vacation and it was throwing some codes and we are from Nebraska and have individuals in wheelchairs so we need it and he answered and was able to get us on Sunday to look at it and fix it for us on Labor Day weekend. Very reasonable price for an emergency and holiday weekend. I would recommend them to anyone and he explained everything to me on how they diagnose the problem and everything else.

Peter Chidister

★★★★★

6 months ago

These guys got us (out of towners) in on a Saturday night- replaced rear shocks on our van to keep us on schedule for vacation. Friendly, hard working, honest independent shop- just the kind of place and people we need more of anywhere. Thanks guys- keep up the good work! 👍👊

Brianna Trujillo

★★★★★

5 months ago

Anthony and his team went above and beyond to figure out what was wrong with my land Rover lr2 and fixed it now it's running absolutely amazing the customer service and communication was amazing highly recommended

Susanne Byrd

★★★★★

9 months ago

They were able to get my car fixed on short notice. They did a great job of explaining what the problem was and how they were going to fix it. The price was reasonable too. Overall I had a positive experience and they were very professional!

Collin Schmidt

★★★★★

4 months ago

Went in because my car was getting stuck in park. They took care of the problem within a few days. And had me back on the road! Will be coming back for any other needs! Good people

ELAD D COHEN

★★★★★

6 months ago

Came in to get an oxygen sensor unit replaced. Quoted me, got me in and out same day. They even got my heat shield back in place, which is not what I came in for, but they did excellent work. Thanks guys!

Amanda Nohr

★★★★★

a year ago

Anthony and his team are incredible. They are very smart, kind and knowledgeable. My vehicle needed pretty major repairs. Anthony communicated with me the entire time, even went as far as texting me pictures throughout the process. When I picked up my vehicle they showed me the faulty parts as well. As a women, I left feeling confident that they are running a very fair and honest business. Bonus, they have an oil change punch card, never seen that before! Highly recommended! Thank you!

adrian lobo-lucio

★★★★★

2 years ago

Anthony and the guys are awesome. They were able to get me in right away to get my Jeep looked at to figure it why my heater wasn't working. After all was said and done I paid less than online estimates for the work at other places. They were very nice and explained everything every step of the way. And for a mechanics shop, the place was extremely clean. It's easy to think these guys can take good care of my vehicle when the shop isn't a mess. Highly recommend and will definitely be going back.

June Chamberlain

★★★★★

3 months ago

Fast & friendly service. Had a few items done, the price was reasonable! Will definitely return!!!! Thank You All !!!

Me Torres

★★★★★

a year ago

Super happy ! Loyalty and his guys took great care of me! They’re super fast and get things done correctly the 1st time! I’ll be coming back here for all of my auto work! They are absolutely amazing! Thank you so much for taking care of me !

Amanda Moore

★★★★★

9 months ago

I saw the great reviews and i knew this was the place. Super friendly and helpful. I called them they told me to bring my car in and they got me back on the road in a very reasonable time. Highly recommend!

Hillary Elia

★★★★★

4 months ago

They really went the extra mile to make sure that I had the right car that means a lot knowing this business lotta people are in it for the money, but not these people didn’t want you to have a good reliable car and we’ll do whatever it takes to make sure you got it God bless you guys

David Keefe

★★☆☆☆

Edited a year ago

The short version is they had my car for 5 weeks before I got it back and it has issues that needed to be fixed at another shop. Update: Some repairs were done at another shop and Loyalty's helped out with the costs. Not thrilled with the entire process but appreciate that Anthony was willing to do his best to make it right in the end. Maybe I had an unusual experience, others have left glowing reviews, but this is a review what my experience was. I'd call/text to ask about the status and consistently was told 'we're short staffed' and 'the car will be ready soon' but inevitably it was delayed for one reason or another. In the end I called on a Monday afternoon and was told the car would be done Monday night or Tuesday morning. I asked what the contingencies were if it weren't done Tuesday morning, because this had happened a few times before so I wasn't holding my breathe it'd be done, and Anthony said "no ifs ands or buts, it'll be done tomorrow morning", they open at 10am and to come in after 10. I text after 10 and was told they were getting in late b/c they'd worked late last night. They were going to do a test drive at 11 so it'd be ready by noon or 1. Around 1 i get an updated repair order, I assume the car is ready so ask. Anthony says its ready but if I want to meet with him he'll be back ~2:30. I get there and they're finishing up diagnostics. We go over the paperwork. He lets me know there was some calibration their equipment couldn't do and that I'd need to bring it to a dealership (at this point I just want my car back so I'm fine doing that). we go for a test drive, car feels underpowered which we attribute to the calibration that needs to be done. We finish up the paperwork and I head out. There is some clunking noise in the front end, not great but again I just want my car back and need to bring it to another mechanic to do the calibration Loyalty's couldn't so keep driving. I get back to work and see I've got a missed call and 3 texts from Anthony. 'Give me a call' 'I think one of my guys might've left something inside the vehicle' 'expensive tool in the engine bay' I give him a call and he asks that I bring the car back so they can get their tool. He didn't offer to come and get the tool mind you. I agree to drive back, they pop the car up to retrieve their tool and I'm pretty sure Anthony makes a comment about a sway bar connection. Whatever the case after they finished up I was able to drive back to work, now without the noise in the front end. The car didn't perform like I remembered (lower power and the turbo was significantly louder) and I needed to get the calibration that Loyalty's couldn't do so I brought it to another shop. After a couple of visits to the other shop the car is performing similar to how it was before the original issue (there is still more turbo noise in some instances but generally not concerning). I'm frustrated that the issues left Loyalty's but Anthony was willing to help out with the bill I received for the work done at the other shop so that's good.

Jeffrey Davis

★★★★★

a year ago

Wow, Anthony and his team really helped me out of a bind. I brought my car in on July 3rd because my AC was blowing hot air right before an extended road trip. Anthony and Ani took the time to answer my concerns and fully diagnose the issue. When the overlying issue was further complicated by the discovery of extensive animal damage on to the wiring hidden within the car they helped keep the repairs within my budget and timeline for the trip. I'm blown away by both their customer service and the now repaired AC unit. They really treat your car like it's their own and I'd recommend them to everyone. Thank you for going that extra mile for me and I can't think of a more appropriate name than Loyalty’s, I really couldn't have made the trip without you and you've got a new client for life.

Dejerae Trujillo

★★★★★

2 years ago

Recently, I visited Loyalty's Automotive due to my check engine light and a strange noise from my vehicle. While I admittedly lack any knowledge in automotive mechanics, the team at Loyalty's Automotive was extremely helpful. They not only addressed the issues with remarkable efficiency but also took the time to clearly explain the technical details to me. The repair work included replacing the spark plug coils, among other necessary adjustments. Since then, my car has been performing perfectly. I am genuinely appreciative of the professional service provided by Loyalty's Automotive and consider them my preferred choice for future automotive needs.

Don Burner

★★★★★

3 years ago

Had a great experience with Loyalty's! I had an unfortunate and unexpected overheating event with my truck, on a whim I found Loyalty's as the nearest shop to limp my way to without a tow. I have to say I am glad I found them. They were very transparent with their pricing (very reasonable) and had excellent communication throughout the entire process.They allowed me to turn down certain services and were open about whether some were absolutely necessary or just recommended while they have it on the lift. On top of a very respectable customer experience, the turnaround time was amazing, 24hrs. to replace radiator, water pump, thermostat/housing, fan clutch & various fluid changes. All around a great experience, and wouldn't hesitate to refer others.