Maaco Auto Body Shop & Painting

Nick Agopian

★☆☆☆☆

Edited 10 months ago

I would give zero stars! The Maaco website said the paint job would be $1000 and then the local shop charges $3000! Then I asked if they can help with a mechanical issue, and they said yes and they sent it to a shop without asking me if they could charge $130.00 for a scan that they said take it to the dealer! CONSUMERS STAY AWAY! There are other places where they can offer cheaper prices with a bait and switch! Poor Workmanship and No Professional Accountability I rarely leave negative reviews, but my experience here deserves to be shared. I was charged for a diagnostic evaluation, but when I asked for the results, I was told simply, “Too many issues” and advised to visit the dealer. No written report, no details—just a fee and vague instructions. If you're going to charge for a service, you should provide documentation to support it. Without a report, I have to question whether any real analysis was done at all. Then I was told If I don't pay, I don't get my car back! More concerning was the bodywork. The repair was done so poorly, it looked as if it had been handled by someone completely unqualified. The finish was visibly wrinkled and uneven—resembling the texture of deeply aged skin. When I expressed my concern, I was told, “That’s the best we can do.” And when I said I would leave a review, I was told, “Go ahead.” So I am. The lack of professionalism, subpar workmanship, and dismissive customer service have left me with a vehicle that I’m embarrassed to drive—and absolutely no confidence in this shop’s standards or integrity. The owner mentioned they would get back once they returned to the office, but never heard from them!

bob dicke

★★★★★

7 months ago

I had a very short timeline to get my car painted and Mike made it happen!

Silas Kuang

★★★☆☆

Edited 2 years ago

Update 05/22/2023: The owner Michael solved all of my problems, gave me a vial of paint for touch-up and verified that employee misbehaved. Changed 1-star to 3-star. I wish to give 5 stars to the owner Michael, but have to take 2 stars off for that employee's rudeness during my last visit. ------------ The boss was VERY nice; The employee was VERY rude and impatient. Do I recommend Michael (the owner/boss)? Absolutely yes! Do I recommend Maaco(the store as a whole)? Absolutely not! I sent my car in to remove rust, and Michael gave the car a thorough inspection (e.g. even lying on the ground!) and gave me a fair quote of $500 or lower, tax included. I had a fabulous time talking about cars, life and philosophy with Michael! However, the boss was not in the shop today. No one called me to pick up my car though the repair was almost done (they were just doing a car wash). I had to call Maaco instead. When I walked in, there was this employee who looked like Walter White from Breaking Bad. He was trying to charge me hundreds above $500. I clarified that “I thought your boss made me an agreement on $500”. I had to pull out the hand-written agreement I signed with Michael to prove it. Then he still tried to charge me more than $500, saying that the tax was not included. In fact, Michael originally convinced me that the price would be guaranteed and there was no need for a signature. I insisted on having him sign it “just in case your employee does not know about it.” Ha, guess what happened today? Exactly what I was worrying about. The employee also forced me to sign the check-out form before showing me the car. I read the lines and asked “it says I should sign after inspecting my car”, and he replied ruthlessly “they will bring it over, JUST SIGN IT!” Michael has also agreed to give me a little bit of the paint sample, so I asked the employee for it, and he said “you are asking for too much!” I realized that there were several dimples (check my second picture) at the bottom of the wheel well. I suspected that it was due to welding but just wanted to make sure, so I called Maaco. Instead of either giving me the answer or politely replying “I am not sure, sorry”, the same employee picked the call up and yelled “dimples? What dimples? Where? LISTEN! $500 is what you paid for! Come back on Monday and talk to Michael for your agreement!” They also left on my left mirror a crescent pink/orange paint stain (check my third picture) that was hard to scrape off. Go for Michael, you get satisfaction and respect. Go for some random guy from Maaco, you get hospitality, impatience and disrespect. Michael deserves better employees.

Dan and Jamie Mowry

★★★★★

3 years ago

The team did a great job at a great price. I had an old truck with significant work to be done. Mike gave me an honest estimate and I am very happy with how it turned out.

Cheryl Francis

★★☆☆☆

2 years ago

The paint job was ok, but did not match the rear door, looks terrible. The car was returned with a small dent still on drivers side door. The trunk cover latch was broke and not put back together after they took the rear lamp off. Also the tape was still on the gas cover. Car was dirty inside and out. Disappointed on the final job.

Doug Wright

★★★★★

9 months ago

Great attention and customer service from the manager, Mike. He was very willing to work with me on the elements of the repair at a very reasonable cost. Excellent finished product. Mike went over and above handling my repair. Highly recommend.

David Schallhammer

★★★★★

a year ago

They are nice and honest people. Mike the owner was on-site and made sure everything went smoothly. I had some minor damage to my front fender which they were able to straighten it out without damaging the paint. It looks great and they saved me a lot of money. They fixed it while I waited, and I'm very happy with the result. I highly recommend them!

scott woods

★☆☆☆☆

Edited 2 years ago

My experience was terrible. Took longer than expected. I had to go get the parts. Cost more than expected. Interior plastic was broken or not installed correctly. engine compartment was totally a mess. I was not happy. Found that sensors for collision avoidance now don't work. Phone charging pad now doesn't work. Everything about this deal has been terrible. It was an easy repair and in my opinion handled with total incompetence and uncaring for customer service

Mike Murray

★★★★★

4 years ago

I wanted to do a complete paint job on my Jeep Wrangler from a metallic ocean blue to a classic sand color. Mike spent a quality amount of time going over what would needed to be done and made some suggestions during the estimate to ensure that the final outcome would be satisfactory. I was also on a time constraint but Mike and his team came through with flying colors. They are easy to work with and I would completely trust them with any future work.........and the final outcome, nothing short of awesome! Mike's a class act and he won't steer you wrong.

Michael Heine

★★★★★

5 years ago

I just bought my 1st new truck. With 2 kids and 2 dogs I decided to get the truck bed protected with bed liner. I checked out many options including Maaco in Madison who had a great price and offered fast turnaround time. I trusted my new truck to them and it turned out great. The shop is under new ownership and all the staff was excellent. It has taken a beating already and still looks perfect! Love it!

Michael Kiesler

★★★★★

a year ago

There’s only one word to describe the level of repair service I received at Maaco… AMAZING!!! The owner, Mike, is extremely knowledgeable and friendly, presenting me with multiple options to choose from for the repair of my Airstream Class B motor coach. I appreciated his honesty and the pricing is extremely competitive/fair. The work was performed on-time and the craftsmanship was phenomenal. I highly recommend Maaco and will bring my vehicle back if ever the need arises. You’ve come to the right place at Maaco.

Benjamin Schlueter

★★★★★

4 years ago

Very happy with the service provided by Mike and the crew at this location. Friendly, knowledgeable, right to the point. I appreciated being notified when they came across an issue - They needed to remove the topper from my truck to fix an area and Mike called to make sure I knew some stuff was going to be moved around. They did an excellent job!

william hahn

★★★★☆

6 years ago

I took my car in to get the front bumper painted, I brought the car in on Monday, it was finished by Tuesday but I could only pick it up on Wednesday. Got the car and I was amazed! I don't see any orange peel, and it looks great. The only thing that I saw was two spots where there was a slight run of paint. But it's not even noticeable. I didn't even notice it until I kept looking for imperfections. I definitely plan on bringing my car here, the workers, and Dan, the head manager seemed really professional. They even went off the quote I had back 2 months prior. The quote that I got back in December was 363.98 cents. I paid that exact same amount. No more, no less in February.

Tony Loecher

★★★★★

6 years ago

Quality work takes time to complete. I was very impressed with there customer service and quality of work. They took the time to explain exactly what needed to be done and how much everything would cost. Then they worked with me on the price and they date I could drop off my truck that worked with my schedule. They match or beat other estimates which is very nice too. I would recommend Maaco to my friends and family to have collision repair or painting done on their vehicles. Thanks Maaco for painting my tailgate on my truck. It looks nice and had has complements from others asking where I got the work done. I told them Maaco.

Marilyn Hanold

★★★★★

10 months ago

I really like the results I got at Maaco! I had some rust spots taken care of and then had the whole car painted except for the convertible top. It looks awesome!!

Demetria

★☆☆☆☆

Edited 3 months ago

I really wanted to leave a 5 star review because my car looks great, however, After having the windshield replaced, my wipers are no longer workering. When I called, they said they didnt do anything with the wipers but 9 times out of 10, the wipers had to come off to install the new windshield. Now I'm stuck paying for the car to go to the shop to fix the issue. It's pretty unfortunate.

Lil'Eric Hotchkiss

★★★★★

a year ago

They took very good care of me. They made my Honda civic go from looking like this to a brand new car off the lot! Thank you guys for the experience, I highly recommend coming here if you need your vehicle fixed!