Jiffy Lube

Annya Fahey

★☆☆☆☆

Edited 9 months ago

Added 6/11- I now have a repair bill of $810 because the last oil change I had here stripped the oil pan and the drain plug was only half in. I hope that Jiffy Lube can make this right. Added 5/16 - After posting this review 5/13...I completed the 'online' survey that is automatically sent and asked to be contacted- they asked for a specific date and time. I was sent an email that stated they were interested in hearing "more." The phone number that is associated with the email has a FULL voicemail box! I also emailed the suggested 'guest relations,' still no answer. I am now taking it upon myself to check all the fluids (oil was over the max mark on the dipstick with a cold engine) and considering taking it to a mechanic for a check over. Looking for value, location and speed. I guess the combination isn't always a plus. I was in and out in less than 10 min. Speed a definite plus. Location was a little tricky to get too, but manageable. Value?? I was asked which oil change service I wanted. I didn't see an easily visual comparison posted and person attending didn't make it very clear as to my choices or what was included. Receipt, I was told, would be sent to my email (they did not check to see if my email or address had changed from what they had on file). When I finally was able to locate my receipt...more than half of the items they 'checked off' as being completed or 'ok', I know they didn't check because I was right there in the car. So it definitely gets me wondering if the actual oil change was done properly?? 'Check' back for further report on my car leaking oil or having a resulting engine failure. I appreciate personable mechanics that work on my car. That makes a huge difference in my experience. That didn't happen.

Jay G

★☆☆☆☆

3 months ago

Worst customer service I have ever gotten at a jiffy. Brandon the manager is unprofessional and deceitful. Do not waste your time or money here!

Ashley Whitesides

★★★★★

a year ago

I just visited Jiffy Lube for an oil change and had a great experience, thanks to Calvin and his team. Calvin was incredibly patient and helpful as I researched online using AI to better understand the services being offered. I’m not an expert on cars, but he made sure to explain everything clearly and helped me feel confident in my decisions. Being able to use AI also helped me verify that his recommendations and prices were fair and accurate for my needs. Calvin even helped me negotiate a fair price for the services. What stood out was how thoughtful and not overly pushy they were throughout the process. Calvin also connected me with a trusted mechanic he personally uses when I asked for one for another car. The team worked quickly and efficiently, and I really appreciated their willingness to work with me to find a solution that worked for both of us. I highly recommend Calvin and the Jiffy Lube team for anyone looking for fast, honest service. I’ll definitely be back!

Jeff Yaun

★★★★★

4 months ago

Nytel went above and beyond! A very professional and courteous young man! Highly recommend this Jiffy lube!

Joseph Schulze

★☆☆☆☆

11 months ago

STAY AWAY. My in laws took their car here. The oil change and filter was $160!!!! That is pure robbery!!! My mechanic shop (bennettes) only charges $40 for the same oil change type and $30 for a filter. The tech took a sensor off and was slamming it on the ground. Maybe sensor was stuck? Who knows but if you need to wack it to get it to work, shouldn't you replace it?? Ever since, their car kept chugging on idle and then kept shutting off and rolling back as if it was in neutral! Very dangerous! I took a look at it and found they didn't even plug the sensor in all the way. Plugged in the sensor, cleaned out the rest of the filter chamber which they should've done especially at that price and the car runs perfect now with the check engine light gone. This place is a total scam and thank God I fixed the problem. There's a reason why I don't go here and why mechanics always laugh at jiffy lube. And no I'm not going to contact whatever email address you're going to respond with here.

Daniel Brager

★☆☆☆☆

a month ago

It's Wednesday at 8:27 a.m. And still nobody is here. Doors are locked 🤷‍♂️ doesn't seem like I'm getting that quick service they were talking about 🤣

Shine Baby

★★☆☆☆

8 months ago

I went there for an oil change expecting them to do the basic check of the vehicle. They even didn’t fill the air in the tires. None of the checks listed in their website were performed. Also I had 2 coupons for $25 and $26 from jiffy itself which they didn’t accept it stating those coupons are not meant for that location. Only thing I could verify is that they changed the oil and topper up wiper fluid. Either my expectation was higher or they didn’t do their job at full. I will let others be the judge of that. The 2 star is for changing the oil and the guy who handled my work was nice. Probably not going back if I have a choice.

Andy Zheng

★☆☆☆☆

7 months ago

I came here for an oil change. The change process itself was fast and pleasant enough, but the guy somehow forgot to replace the oil cap. Pretty critical error. All the oil he replaced leaked out over the next week. After the engine shut down due to lack of oil on the beltline I had my car towed to the dealer who discovered and fixed your mistake at no cost. Long story short, if you want it done right go to local mechanics or dealers who have a reputation to uphold in the community. I personally will not be using a chain car shop ever again. I recommend you do the same.

fernando escobar

★★★★★

7 months ago

Arrived first thing in the morning, when they opened, and was greeted by a smiling young man, named Marshawn. Although prior to 8am, he let me know he'd be right with me...a few other team members arrived shortly after and they clearly enjoy working with each other and do a wonderful job. They quickly changed my oil, checked other items (but did not attempt to upsell me). I had a $25 coupon code, but I guess they aren't Jiffy Lube qualified (forget the terminology) but was still offered a discount, which was nice. Overall, it was an oil change, but the service was awesome. I'll be back.

Matthew Hamilton

★★★★★

5 months ago

Nytel and Zichia helped out greatly with my oil change and questions I had about problems with my car. Great customer service and quick and efficient oil change!

T K

★☆☆☆☆

3 months ago

This is the last location I had my oil changed about 6 months ago. I just had my oil changed locally and was shown that the filter was never replaced. They also left the oil filter wrench in the engine bay. Do not let these people touch your vehicle.

Ben Rothering

★★☆☆☆

7 months ago

2* because the guys working were pleasant and nice enough. However, $130+ for an oil change is insane. I was in a pinch and needed it done but won't go back if I can help it. The other services listed, like checking tire pressure and topping off fluids didn't happen either. Lesson learned.

Alec

★★★★★

2 months ago

I came by today to get my headlights replaced. It was quick and easy. Lavar and Jeff were professional, friendly, and helpful.

Willie Make it

★☆☆☆☆

2 months ago

To whom it may concern. Your maintenance company Wolfe Maintenance out of Iowa has an outstanding balance for equipment inspection and no cooling ac for a roof top unit with R22 refrigerant at your Junction Road location. I have tried many times with square invoice reminders to get the invoice paid.

Catherine Key

★★★★★

a month ago

My mom and I stopped in with a problem with my Jeep. They were the best you could ever imagine for technicians. Dan, Jeff and Kevin. Highly recommend if you’re in the Madison area. Catherine and Sue

Lauren

★★★★★

3 months ago

I had an awesome experience here today! Three super nice guys helped me with an oil change on my Hyundai Tucson and even ordered a new filter I needed. They were fast, professional, and got me in and out in about 10 minutes. Great service, friendly team — highly recommend!

shantay phillips

★★★★★

2 months ago

A great team of men working hard to get the job done u came in just for top off and they were nice enough to put my plates on for me which is not a part of jiffy lube Jin but they went above and beyond to get me in and out at 549 pm thank u Lavar for being so great and ur team let’s not forget the team