Maita Chevy Service & Repair

MOE JARADAT

★★★☆☆

Edited 6 months ago

This visit was disappointing, to say the least. Scheduling a service appointment seems to mean nothing here—there was zero attention given to clients waiting in the service drive. These are simple issues to fix. For example, have a lot porter tag vehicles with numbers (“1, 2, 3, 4,” etc.) so that when an advisor becomes available, clients are assisted in order and fairly. In addition, appointments should be honored, as clients’ time is valuable and the competition is strong. After this experience, I am seriously considering using another dealership for service.

Alex Lee

★★★★★

6 months ago

Great experience again! Cruz did an awesome job. She gave us heads up that the part we were waiting on came in and got us scheduled right away. Great service, fair prices, fast turnaround times. Always get things done right, thank you!

Pedro Ortega

★☆☆☆☆

8 months ago

Maita chevy didn't want to honor my power train warranty. My 2021 Silverado 2500HD has a 5 Year power train warranty or 60,000 miles they didn't want to honor because its lifted!?! The lift can only causes ball joints, tie roads suspension or other such parts to fail, not the transmission, I dont haul anything with this truck it is my pleasure vehicle only drive it 10 miles max on weekends, it has 32k miles. Im extremely upset with the service manager Mike said my vehicle is highly modified with a 6in lift! NOT WANTING TO EVEN TRY AND SUBMIT TO GM FOR REPAIR! Chevrolet not wanting to cover my transmission I will not buy another chevy made vehicle again. There a picture at the bottom of how chevy will leave your truck on the side of the road like they left myn, careful buying any vehicle from this place!

THE CORVETTE CHANNEL

★★★★★

Edited 9 months ago

I want to Thank Everyone at Maita for taking such good care of my wife and I during this process. I want to thank Kent, Peter and Art for making my life long dream of owning a Brand New Corvette a Reality and making it so Fun and Exciting! Thank you all again, Scott Maxwell

Sanjae Vanriel

★★★★★

7 months ago

I had an excellent experience at this dealership working with Mitch. From the beginning he was patient, attentive, and never made me feel pressured. He listened to what I was looking for, respected my preferences, and worked with me over the course of several months to make sure I ended up in the right vehicle without pushing unnecessary add-ons. His knowledge, consistency, and genuine approach made the process smooth and positive, and I’m very happy with my new Chevy Tahoe.

Darrell Woolsey Jr

★★★★☆

3 weeks ago

Derek in the sales department great service. Laid back no pressure sale. Just wanted to know what I wanted

Chad vaith

★★★★☆

Edited 7 months ago

I am adding to the below review changed from 2 to 4 stars. They never charged the fuel charge, My service rep contacted me to address the review and my concerns. You read below look at the picture and I decide.. The appt the picking up the rental.. everything upto the end was 5 stars, but was I scammed at the end? I brang this up with service before I left and was told not to worry about it. Final paper work says miles driven 103 mi, that is right. Then it says fuel out 95% Fuel in 90.5% charge is $7 per gallon. So the Traverse I was given gets 22 miles to a gallon, and my gas receipt shows I put 4.93 gallons in. How did they look at the gauge and claim I returned with less fuel then I got it with? Picture included of return agreement and my gas receipt.. I will watch the credit card, but for me to have to catch and ask seems sketchy, how many people end up paying $7 a gallon for gas they did not even use?

Eduardo Arevalos

★☆☆☆☆

a year ago

Wy a star cuz I can put zero scratch my truck driver side rear panel and wheel for 2nd of 3 times it's been in for service and tire rotation and spent a week with truck to paint that rear panel and it came back with noticeable scratche still there and were the rear panel meets with the cabin it didn't get painted it was really a piss of bull crap job.

Mark Tavianini

★★★★★

6 months ago

Went in to get tire rotation. The service rep was very courteous and professional. He gave me a time window that was convenient for me and called me when the car was ready.

Kurtis Waters

★★★☆☆

8 months ago

The majority of the time when I get my oil change done at the dealership, the advisors fail to call me to let me know my service is complete. I have to call to ask if I can pick up my truck. This particular appointment, I dropped off the truck at my appointment which was 10:00am. I said I would like my truck in the afternoon, particularly as soon as possible. I didn't get a call from the advisor. I decided to wait until my ride was off work at 4:30 and went to get my truck. My truck was parked in the bay. I mentioned to the cashier that I never received a call from the advisor telling me that my truck was done. The cashier proceeded to tell me that the advisor had left for the day. My thought was don't they have other advisors who take over and call customers to tell them that their vehicles are ready to be picked up? It couldn't have taken 6 hours to do an oil change. I told the cashier that this isn't the first time that I have brought my truck for an oil change and they failed to call me when my truck was done. Apparently the service manager had left for the day too so I wasn't able to talk to him.

Kristina Barnes

★★★★★

11 months ago

Cruz is an amazing advisor who goes above and beyond for her Chevy family. She was very prompt on sharing with me insight of my vehicles maintenance needs as well as photos of various conditions areas of my vehicle were in. She was knowledgeable of specials that were going on so that the expense wasn't as big of an impact as it could have been. I an thankful for being so cared for and my family and I are riding in our Equinox with even more peace of mind.

Yousef Hammad

★★★★☆

6 months ago

Service went well, but the website when making an appointment gives you the option to choose a shuttle service. But when I asked about it once there, they said they no longer had shuttle for over 4 months. The website should be updated to remove that as a suggestion.

Debbie Broadfoot

★★★★★

a month ago

Service staff inspected my vehicle for the issues I was concerned about, determine what needed to be repaired. ordered to parts and did the repairs.

amy ann

★★★★★

a year ago

I had a great experience with the service and repair department at the Elk Grove Maita Chevy. Alfredo Sandoval was extremely patient and kind with my Malibu frustrations and made sure I was taken care of in a timely matter. I will definitely be returning for future oil changes and car needs because of the above and beyond experience I had this past weekend.

Adrian Valdez

★★★★★

7 months ago

Vincent is the BEST!! Hands down best service I have EVER had!! I highly recommend Maita Chevy for any and all of your service needs! Very courteous and knowledgeable staff!! 5 STARS!! BRAVO!

corey jackson

★★★★★

a year ago

Maita Chevy has continued to impress me. I drive over an hour because of the way that they treat me as a customer. Josh Crumb was a Rock Start setting up my service. The ladies in the service department did a great job too. The detailing left my truck looking brand new. Not to mention that the sales department waived the rental truck "tank not full" fee. Wow! Thank you, team. I am looking forward to a long relationship with Maita Chevy.

Matt Sulston

★★★★☆

Edited 9 months ago

Alfredo Sandoval, my service writer, did a great job in every way. Unfortunately, the tire tech who inflated my tires didn't. Not only didn't pay attention to Alfredo's written instructions to inflate my tires to 41psi but didn't read the door panel instructions to do the same, 41psi. The front and right rear tires were at 38 psi and the left rear was at 35 psi. This seems to happen every time I have the tires rotated. I sent a text message to Alfredo to this affect. You might want to get a tire tech that pays attention.