Marks Japanese European Auto

Matthew Reynolds

★★★★★

4 years ago

I've been going to Mark's Japanese for 10 years and they've always been prompt they've always done the work correctly and the rates have always been reasonable. I hope to be going there for another 10 years.

Stan Wilson

★★★★★

3 years ago

Mark has always helped get this older car working as best it can. Have used him often and always been happy with results.

SB Ramirez

★★★★★

2 years ago

Highly recommended. I had an emergency issue with my bumper cover and they got me in the same day and repaired in less than an hour.

R D

★★★★★

a year ago

I came in thinking something was wrong with my car and they walked me through everything. If it doesn’t need fixing they won’t even touch it theirs the most honest mechanics I ran into my whole life

Cydney Beckwith

★★★★★

7 years ago

I’m a college student so I don’t make very much money but Marks auto shop has always been very fair price wise and realistic on what needs to be done. I wouldn’t take my Miata anywhere else!

Alton Armstrong

★☆☆☆☆

13 years ago

Marks in Issaquah treated me VERY rudely, I'm guessing because I had a Groupon. It's 3:30pm on a Thursday and he tells me he doesn't have a tech available for an oil change that I'll have to call and make an appointment. I tell him the groupon doesn't state an appointment required, just to print it out and present upon arrival. I told him it took me 30 minutes to drive there. His response? That's not my problem. I paused for a second thinking why is this guy being rude to me? "It's not my problem you don't have a tech for an oil change at 3:30 on a Thursday." He pushed the groupon back at me and said "get a refund I'm not dealing with YOUR attitude!" WHAT!? I plan to talk to the management but he probably is the management or hates his job.

Ed Wang

★☆☆☆☆

Edited 10 years ago

Came in with a Groupon (most likely the problem) and was refused service and lied to. The receptionist tried to upsell me to a synthetic oil change for $30 extra, refusing to do a conventional oil change, saying the manufacturer requires synthetic oil for my vehicle. (This is NOT true) I dug my owner's manual out of my car, which very clearly neither recommends nor requires synthetic oil. Despite the evidence to the contrary, the guy continued to refuse service, insisting that synthetic oil was required. I ended up leaving and wasting 30 minutes of my time.

Skywalker Feng

★☆☆☆☆

9 years ago

Do not be lured to this place, by their "cheap oil change" promotion on groupon. The shop owner is a cheater and liar. Although my car needs only conventional oil, he did a systhetic oil change instead without my explicit consent, and then charged me 40 dollar extra for the service. He also lied to me, telling me that my car requires full synthetic oil change, although the manufacturer customer support clearly states it is not the case. This is NOT honest business, and I will never come again.

n6mz

★★★★★

6 years ago

Outstanding! I usually do all my own work but this time I needed an expert. Mr Wagner and his techs are most definitely experts, at least on Japanese vehicles (I don't own any euros). They found immediately the multiple problems that I had been chasing for months in addition to some obnoxious oil leaks that I had been unable to stop. Mr Wagner is very patient with non-experts, explaining the issues clearly and answering dumb questions. The work was top-quality and service level far beyond what I expected. I'll be back.

Gerard Thai

★★★★☆

9 years ago

I took my mom's truck there because the a/c wasn't working. They recharged the system and said if there was a leak, the new freon would indicate where it was leaking. 4 stars instead of 5 because I'm sure there's a way to test if it's leaking without having to pay for the recharging first. Incidentally, after 2 months, does NOT work again (which I was told would happen if there was a leak). I'll take it back and have them repair it in the spring. Friendly, courteous, and, yes, I will go back. I'm having a REALLY hard time believing the negative reviews concerning the recommendation of synthetic oil vs conventional oil. I really wish people would do research on their car, the manufacturer's recommendations, and finding out what's best in the long run for the health of the engine before posting a negative review.

Leo B

★★★★★

5 years ago

Went in for diagnostic for electrical issues. They found my starter cable loose. They did not try to upsell services or do unnecessary things to my old toyota corolla. Was honest, punctual and professional. I did not realize that Mark was helping me at first. Seemed like a humble and honest man! Would recommend coming here for random problems AND regular service!

Jennifer Boyce

★★★★★

Edited 4 years ago

I've been going to Mark's for the last 12 years and 3 vehicles. The staff has always been up front and honest, and I've never felt pressured, or felt that I was being taken advantage of. If you want to support small business then put your faith and money into Mark's.

Steve Enstad

★★★★★

6 years ago

Mark was incredibly helpful on the phone and in person and he diagnosed and fixed our problem in one day - for way less than the dealership had quoted us. He also fixed three small issues I had with my car and spent time to give me advice on several other questions I had. Anyone who is given a negative review here, in particular one person who did a one star review, did not experience the amazing customers support I did today. Their loss. As for me, I’m now a diehard Customer of Mark’s!

Elizabeth Powell

★★★★★

5 years ago

Great experience. My 2013 Subaru Crosstrek has known issues with the CVT transmission. Mark correctly diagnosed it, and explained the economics of why I should replace the "brains" of the transmission, but not the entire thing. Entire job was done on time and his estimate was accurate. I'm very happy with the results. Thank you Mark!

Tony H

★☆☆☆☆

3 years ago

I wanted to write a rave review for this shop, but I wanted to first confirm that their work held up. Had them replace the engine on my older SUV with a JDM, which wasn’t cheap. One year later the engine is leaking oil pretty bad. I called this Bellevue location and got a message that it is now closed. So another mechanic shop diagnosed the issue noting that many of the important gaskets and seals have failed in and around the engine, resulting in an expensive quote to fix (I didn’t mention this work). I’m pretty disappointed in Mark’s Japanese Auto.

Brian Reed

★★★★★

4 years ago

Honesty and integrity are highly regarded at Mark's Japanese European Auto. I've experienced poorly managed automotive repair businesses in the past and I am truly relieved to be doing business at Mark's. I never hesitate to book an appointment with them and always find it to be a positive experience.

Kelly Richards

★★★★★

5 years ago

Mark's Japanese and European has always taken great care of me and my family. Their pricing is fair, their employees are friendly and respectful, and they are efficient and available so we don't have to be without a car for any longer than necessary. We will continue trusting Mark's for our oil changes, car repairs and maintenance for years to come.