Matthews Tire

Justin Baumgartner

★☆☆☆☆

2 months ago

I had my car towed to Matthew’s Tire at my expense because I have an Intoxilock breathalyzer that malfunctioned. They needed to clear it up and get my on my way also at my expense. They had it ready at the end of Friday and called me to picking up. I went and paid and my car wouldn’t start. I told them and they assumed something was wrong with my car. I said my car is only 4.5 years old and has a new battery. They couldn’t figure out what the problem was. * call me a competent person but wouldn’t they try to start it and see if all is operating nominal before just calling an owner for a wasted trip to find out it the car is not ready and needs to sit over the whole weekend? I was out my car for 6 days!!! Intoxilock is partly to blame but my gosh! If you are a contractor or a company and take $$ maybe you should do what you can to help the customer especially if one is most willing get get service done on a vehicle with this special variable!! Wow just saying they are not concerned about anyone. It must be said the guys that work there are clueless and have no idea what they are doing and the incompetence is astounding. Never again at either location in Appleton or Menasha. I found another contractor and they are what the should be. Thanks Matthews Tire for being so poor tha I found a good service company to regular my patronage!!! 👍

Sydney Sebert

★★★★★

5 months ago

These people are honest, kind and have excellent customer service. I have had trouble with every car place OTHER than Matthews. They give it to you straight and are super quick and efficient. Super recommend for oil changes/tires/car fixes!

Katie Heimerl

★★★★★

6 months ago

As always, I received excellent service from Matthews Tire. I recently had new tires put on two of our vehicles, and I was very impressed with the overall experience. I had stopped in a few weeks prior to get estimates, and Drew carefully explained my options and gave good reasons for suggesting the tire that he did without trying to upsell me more than I needed. When I returned to have the work done, all of the employees were extremely friendly and respectful. They offered me a ride if I didn't want to wait, and the waiting area is clean and comfortable. Pricing is competitive, and Matthews made sure to point out additional opportunities to save money with a rebate (they made the rebate process so easy!) and no interest financing.

Susan Wanasek

★★★★★

4 months ago

Matthews Tires is always pleasant, polite. and Knowledgeable. Drew and front desk staff always go above and beyond, I would highly recommend them. My husband and I have been using them for over 30 years. We have not bought tires anywhere else.

Darcey Klundt

★★★★★

4 months ago

Great customer service! Recently got new tires & oil change. They got me in the next day!! Very thorough and keeps you informed. They also have nice loaner vehicles which is an awesome perk! Definitely continue getting service there.

Matthew Sterling

★★★★★

2 months ago

Friendly and knowledgeable service staff that don't push unneeded services. Comfortable waiting area with wifi, tv, vending machine and coffee. Quality work done in a timely manner.

Tori Pagel

★★★★★

4 months ago

Through poor planning of my own, I ended up being 15 minutes late, and they were still able to take me, and still finish in the hour scheduled. They have always given great service, and are amazing to work with.

Marilyn Danz

★★★★★

6 months ago

Matthew’s Tire on College Avenue in Appleton has been wonderful for us. We can count on them being honest and doing excellent work. Recently, my fan kept running when I shut off the car. My husband was out of town and I called to get the advice from Drew. The relay to shut off the fan wouldn’t work. The fan was draining the battery and he arranged for a tow truck to come, which ended up being after hours. Hearing the total fear in my voice, he offered to stay after hours potentially come to the house if I needed assistance. I can’t express the support he provided in what was a traumatic experience for me.

Thomas

★★★★★

6 months ago

Brought vehicle in for diagnostics of suspected head gasket failure. Worked the vehicle in the same day with expert analysis of suspected issue with detailed report including a video illustrating exhaust gases leaking out of the radiator filler neck. Couldn't have asked for better service.

Katie Kuber

★★★★★

5 months ago

Always a great experience! Efficient and professional! I trust what they tell me and they do great work!

Cathy

★★★★★

Edited 3 weeks ago

Always friendly and courteous. Keeps me informed of any concerns they found. Would recommend them to anyone looking for a reputable service.

Sue Jankowski

★★★★★

7 months ago

Needed some work done ASAP. They were quick to get my car in and repaired. Very easy friendly and easy to work with.

Collin Stern

★★★★★

7 years ago

My first experience with Matthew's Tire was good but not excellent. I called in for a quote on the phone while they were running their buy 3 get the 4th free tire sale. There was a miscommunication over the phone where I was told that a certain service was included in the price they quoted me, and it actually was not supposed to be included. I called in and spoke on the phone with Jason who made the situation right. He honored what I had understood over the phone, even though it wasn't supposed to be included. This is the type of service that makes one location stand out from other service shops. Good job, Jason! The customer service from Amy was not great , but I still will be a returning customer.

Philip Punzel

★★★★★

Edited 2 months ago

What I enjoy about Matthews Tire is that they put people first. They communicate well and have fair pricing.

Isaac Wisti

★★★★★

8 months ago

Had a tire pop on a Thursday night when I needed to go to Madison the next day. I called the next morning right around opening time, and Amy listened to my needs and pulled some strings to get my car ready for me by 9 am that same morning. Truly above and beyond service from this crew!

Paul Gutowski

★★★★★

2 months ago

The service at Matthews Tire is always outstanding. Amy consistently goes above and beyond.

Eden Crump

★★★★★

a year ago

I had a flat tire and called around to several shops, but no one could get me in—until I called Matthew's Tire Shop. Everyone there was very kind and reassuring, and they fit me in the same day! They provided me two tire options and even had both options transferred from the warehouse to give me more time to decide. Even so, they still checked if my tire could be patched first, so I wouldn’t have to pay for a new tire unnecessarily. Their service is quick, honest, and professional. I highly recommend them!