Mavis Discount Tire

Nichole

★★★★★

2 months ago

Your auto repair shop consistently demonstrates an exceptional commitment to customer service. The dedication shown by your team is truly commendable. Even as closing time approached, you prioritized client needs without hesitation. This level of service significantly exceeds expectations. It's clear that your establishment values reliability and going the extra mile. Such dedication fosters strong customer loyalty. Your willingness to assist under pressure is a hallmark of professional excellence. We greatly appreciate your outstanding support.

Josh Roberts

★☆☆☆☆

3 months ago

I took my car to this Mavis location for what I assumed to be an easy fix for a tire repair shop. I suddenly had a vibration in one of the tires that was only present at highway speeds. After doing a little bit of my own research, some EV tires have foam in them to help reduce road noise. This foam can become detached over time inside the tire and throw the balance of the tire off leading to vibration at highway speeds. After explaining this to the shop, they said no problem, we will dismount that tire and check to see if the foam is detached. After waiting for over 3 hours in the waiting room, even though I had an appointment, they informed me there was no foam inside the tire. They recommended rebalancing all 4 tires and doing an alignment. I agreed to these services thinking that would fix the issue. After performing the alignment and 4 wheel balancing, they informed me that they think the rim is bent or the tire itself is bad because they had trouble balancing the tire. I ended up leaving once the work was completed and not even 30 seconds down the road I noticed my steering wheel was not straight after the alignment, and the vibration was still present. On the screen, the car warned me about the alignment being off in the front end by 5.7 degrees following their alignment. I did not have time to wait longer and scheduled an appointment with another shop for a week later. I scheduled for the installation of 4 new tires based on the “bad tire” assessment from Mavis. The other shop ended up pulling the tire off and the foam that was not seen at Mavis was clearly present and detached causing the vibration. They also stated that there were 14 ounces of weight on the rim (installed by Mavis) which is way beyond normal. As soon as the other shop dismounted the tires, I received notifications from the car’s app, as well as saved in the car’s service record, that the tires were low on air (from dismounting the tires). I received no notification of tire pressure warnings on my app when Mavis supposedly removed the tires to check for foam indicating they did not dismount the tires as they stated they did. After returning to the store and speaking with Casey and another employee at the front of the store, nobody could offer an explanation as to why the foam was missed or confirm that they actually did remove the tires to check for the foam as I specifically asked them to do. They became defensive when I asked how they checked for/did they remove the tires and did not offer any apology or explanation as to the poor customer service or the blatant lie that they performed work and charged for, but did not actually perform based on photos and data logged in the car’s service history. Long story short, I would not recommend allowing this place to service your vehicle as they lie about service performed and billed for, as well as extremely long wait times despite having an appointment.

BRIAN COLLIER

★★★★★

2 months ago

Always a great experience at this Mavis Discount Tire location! I've taken my car multiple times to this location for oil changes and replacement tires. Service is always good, staff is very kind & knowledgeable, prices are reasonable, and I've never felt like I am being manipulated & charged for a service I do not need. Highly recommend this location! 👍 👍

Mya Gray

★★★★★

Edited 2 months ago

Amazing service as always, especially the front desk workers! This is definitely my #1 choice in Lancaster. Thank y’all for helping me with my tire change and regular car maintenance! Update: Shoutout to Casey at the front desk for helping me! He's such a caring, informative, and thorough professional. Definitely ask for him when you get there! He'll take care of you!

Victor Ornelas

★★★★☆

3 weeks ago

Worked me in on a busy morning...after 3 hrs my alignment, wheel balance, and brake fluid was in great shape. Car drives considerably smoother now! Zaid was great. Prices fair.

Alexis Adams

★★★★★

a month ago

Visited this shop specifically for an alignment with no appointment. I walked in they got to work on my car immediately and we're very kind and helped me with a discount they ran on their website! After the alignment (they got near perfect within 40 min) they were kind enough to take time to explain the alignment change and help me with other questions I had about my car. They did not try to up sell me anything or sell me anything but the alignment I wanted (which I find a lot of shops do). The staff here is absolutely kind and the mechanic is very knowledgeable I highly recommend this shop. Thank you Steve and Luis and the mechanic for help I appreciate it greatly!

Claire Tiong

★★★★☆

3 months ago

Decided to take my car here for regular oil changes after my old mechanic retired and have been very pleased with the service and customer care each time. During my most recent visit, Steve was very friendly, helpful, and communicated the service to me in a timely manner! I really appreciated that the staff were not pushy with the recommended services. Will definitely continue to go back for services.

Melissa Ishman

★★★★★

2 months ago

Due to a weather delay I was running late for my appt. When I called to let them know Casey assured me it was fine. They still got me in and completed the service faster than I expected. There was no pressure for any additional services and the coupon that was emailed to me was honored no problem. Between my husband and I we’ve been here 4-5x’s and have never had a negative experience.

Emily L.

★★★★★

2 months ago

I have been getting my car serviced with Mavis for about 2 years now. Whether it's an inspection, oil change, or repair Mavis provides great service with little wait time. I'm usually in and out within an hour or so. I do recommend booking in advance and booking it early in the morning to avoid a longer wait time. The prices are also reasonable, a little cheaper than going straight to the dealership (depends on the service though).

Meghan Forney

★★★★★

a month ago

Incredible customer service!!!! Absolutely blown away with the attention to detail, and care taken after walking in with a flat tire. Zaid and Steve made us feel welcome, found the leak and patched it within a few minutes!!! Can’t say enough good things about this shop!!! A must go to for all your tire and repair needs. Much appreciated Zaid and Steve!!

odiejlg

★★☆☆☆

3 weeks ago

First alignment felt like they did nothing, steering wheel was crooked and car would drift toward the fog line. Took it back in, re-aligned and said they rotated the tires and even showed me the exact positions they were rotated to. I have proof they did not rotate. Same new tire is in the same position. I feel strongly that there is at least one tech there not actually doing the work they say they are doing. I do not recommend going to this Mavis location, my trust has been broken.

Lisa Halout

★★★★★

5 months ago

Finding an honest, trustworthy mechanic is a huge relief. I've been taking my car for all my routine maintenance, and they consistently provide reliable service. They never push unnecessary repairs and always take the time to answer my questions. They are transparent if there are issues that are priority and give an estimate of other maintenance and the urgency.

Ziaull Haq SAFI

★★★★★

2 months ago

Great management Zaid went the extra mile to get my inspection done on time Thank you. Staff are amazing and super helpful! Abdulmatin is great on alignment he can do any lowered vehicle.

Yon Hinkle

★★★★★

3 months ago

I showed up without an appointment. The team was friendly and took a look at my car quickly. They couldn’t find any leak in my tire so they charged me nothing. If you want a place you can trust check out Mavis Tire. They have been great every time I’ve needed their services.

Elio Paolucci

★★★★★

3 months ago

Zaid helped us out and was a pleasure to work with. The professionalism from the staff and atmosphere they provide is welcoming and friendly. They not only address my concerns but also provided useful information about my vehicle and future performance. All around very pleased with my experience here not only with Zaid but the entire staff in general. For sure will be going back in the future.

C L

★★☆☆☆

5 months ago

Detailed review would be too long so I’ll just sum it up as best I can…Communication here is lacking at best. Every single person I dealt with was very friendly and ultimately the work was done but holy lord …. Y’all need to seriously work on properly training your desk employee and communication between your technicians and desk employee needs serious improvement. As reluctant as I am to return here, the fact that they’re open on weekends is a big plus for me but I’m not sure I would recommend coming here.

Jessica Hoke

★★★★★

a month ago

Stopped in because I had gotten a flat in my tire and it needed patched. They attended to it very quickly with no charge. Zaid was very helpful and we will be back for future tire needs!