Mayo Autoworks #1

D H

★☆☆☆☆

6 months ago

STEER CLEAR, after over $4300 spent it was back in the shop every week. They said over and over everything was fine, nothing leaking. ( my driveway shows otherwise) I finally wised up and took it to another mechanic in town and he informed me the work that was billed was not performed. If you care about your hard earned money and vehicle, don’t make the mistake I made. Learn from this review.DON’T USE MAYO!!!

stuart boston

★☆☆☆☆

5 months ago

This shop turned me into a moneypit without fixing the problem I brought it in for, I wanted to get the car retimed and diagnosed for bogging down they told me they did it but after spending 5000$ with them and going to another shop I was informed it never got retimed. they will bounce around the problem to avoid the warranty they guarantee on their work. I’ll never return to this shop and don’t recommend anybody to go here

Marcia Lema

★★★★★

9 months ago

This place is awesome. I went there this morning to have my rear wiper/housing installed. The girl at the front desk was very friendly and helpful. They had no problem doing it and didn't ask me to buy one of there's and to top it off they installed it free of charge. I am beyond grateful for people like them. Going above and beyond to help customers and keep them happy. All I can say is if you ever need any type of repairs on your vehicle, go visit Mayo Autoworks #1 and you won't be disappointed. I'm a very happy customer

Rhonda Patterson

★★★★★

8 months ago

Low tire pressure symbol popped on. I walked in and got a quick diagnosis and a very reasonable priced repair. Very quick , pleasant service. I always love the eclectic and respectful waiting room decor.

Alexandra Garner

★★★★★

a year ago

I cannot say enough good things. Over the phone the ladies are so nice, very willing to answer any questions I had and also very knowledgeable. When you get to the shop, they make sure to greet you with a warm smile. The shop is so cute and very welcoming. They have snacks and drinks accessible while you wait, and very decorative. The technicians and ladies up front made sure I knew exactly what’s going on and what they are doing to fix it. I really appreciate the communication, and a huge plus was they did not try to upsell or pressure me into more services. You can tell that they genuinely care about their customers and that will always bring me back to this shop!!

Kylie Hale

★☆☆☆☆

11 months ago

My husband took his truck in for a creaking noise near the bed. Mayo could not figure it out and just kept playing a guessing game and increasing our bill. Told my husband the suspension was perfectly fine. They greased the slip yoke which did not need greased. Ended up telling him to take it to ford to get the differential looked at. Nothings wrong with the differential. It in fact was a part of the suspension that they said was fine. It was a $20 part and about 30 mins of work. We paid $400 to Mayo for absolutely nothing. Will not be returning.

Arianna Chestnut

★☆☆☆☆

a year ago

Customer service is excellent, everyone is super sweet and the front desk went into detail with explaining the process to me. I took my car in for a few things that I had concerns with, paid the diagnostic fee and got the results back. It was a pretty lengthy list and repairs totaled over 3 grand. I opted for just the diagnostic and got a second opinion. The second opinion checked over everything and told me that literally everything they listed that was wrong….. wasn’t. I only needed a tune up , my gasket wasn’t leaking, my caliper wasn’t leaking, and even the sparks weren’t that bad but i got them replaced anyways. Ive always heard of people trying to get over on you if they feel you aren’t knowledgeable but this is crazy. Im glad I didnt pay them over 3 grand to fix absolutely nothing.

Tommy Rican

★☆☆☆☆

a year ago

I was initially happy with the boxtruck rental services they provided, followed their guidelines and rules, but when I tried to return as a customer, I couldn’t use them again due to not having full coverage insurance but yet They allow me to rent the boxtruck last time I rented. Should of been more straightforward from the start about any limitations. Unfortunately, due to this experience, I wouldn’t recommend them.

KENDALL WOODARD

★★★★★

7 years ago

Well no matter where you go its always hard to find a reputable Mechanic shop. Well Mayo Autoworks is the shop for being reputable here in Central Texas for the Killeen area. These guys here treat you like you are a family member coming in to get your vehicle fixed. Awesome people and they most importantly do great work…..5 stars for sure.

Gennaire Harris

★★★★★

2 months ago

Hayley and Ashley were the perfect sales woman they found that I was looking for and know what I need

Erica Felt

★★★★★

a year ago

My hubby's car has been to this location twice. Both times the service has been great. They diagnose it get back to us with the nature of the repair , what's covered under warranty and what comes out of pocket. I would. Recommend. Thanks mayo

Christopher Ivy

★☆☆☆☆

4 months ago

Worst mechanic auto repair business in the killeen area . Please do no do business with this shop. Gross negligence and un fare business practices with fixing vehicles

Zaron Garza

★★★★★

11 months ago

Great place to have work done on your car or small engine! They are fast, knowledgeable and easy to work with. Very upfront about prices and availability. Will use again.

Halie Fry

★★★★★

a year ago

Had an insurance claim for my car and the Body shop manager Amanda was super helpful, she walked me through how the claim process worked, and the best way to handle it and get my car fixed with insurance. I will definitely be back if I need service again in the future and would recommend this shop.

Melinda Pounds-Bain

★★★★★

2 years ago

This was my first time in the shop and I was happy! I felt like the people were really nice and they took care of my car in no time. The two gentlemen who worked on my care (JJ & Chuck) were very professional, and customer service friendly! Shop looked clean first time there. I would take my car there again if needed!

Marci Arredondo

★☆☆☆☆

a year ago

Getting them a 1 star is too much. I DO NOT recommend you have any work completed here! I called this company on behalf of my daughter in law whose spouse (my son) is currently serving in the military overseas on a mission to try and understand why the diagnostic test they did last week did not find the current knocking the vehicle is doing. I also found out the work completed by the technician was reccommended not required for the car to work, the reason the vehicle was taken to the shop was it was having trouble starting. The technician had the option to waive the diagnostic fee but he chose not to for his own gain. These are extremely unethical people, the manager did not offer to resolve our issue by waiving the diagnostic fee this next time even though it has not been that long since it was supposed to be fixed - it was only last week and they are asking for another diagnosic fee. While speaking with the manager she was laughing very unprofessional as if this situation is funny. Why would I trust them when they took advantage of my miltary family? After reading several previous reviews I see why no one wants to do business there. I will be sure to tell everyone I know to avoid them at all cost. It's a shame they do not want to do the right thing.

A

★★★★★

11 months ago

Mayo#1 Autowork shop (family owned) business located in Killeen, Texas is trustworthy, knowlegeable and has a professional friendly staff. Prices are reasonable and they always make an effort to provide you with the best service. I'm proud and happy to have cone across Mayo#1. I consider the crew as part of my family 🫂. Thank you and Ms. Amanda for your awesome service 🌷🙏