Mazda Service

Richard Clark

★★★★★

Edited 2 years ago

I purchased a CX 5 and have had it about two weeks. It drives and performs even better than expected. Smooth ride, precise handling, excellent interior materials. My sales person, Chris Smith was easy to work with and very knowledgeable about the vehicle.

Alexander Santo

★★★★★

Edited 2 years ago

2023 update: Bought a CX-30 from Alex G. The experience was great; I never felt pressured. The whole team made the process quick and easy from start to finish. 2022 review: Bought a used car from Collin, who was very friendly and easy to work with. Overall, the buying process was painless and quick. They conducted a safety inspection on the vehicle and detailed it before delivery.

Chris Cochran

★★★★★

2 years ago

This was my first service after a year driving my Mazda 3. I purchased new in Portland but Alan Webb is closer to me. I was able to wait in the lobby while they completed an oil and filter change, tire rotation, and overall inspection of the vehicle. Check-in and service was on schedule and completed within an hour. Thank you Alan Webb!

Alysa Chandler

★★★★★

3 years ago

Routine oil change that was done while I waited. Staff are friendly and professional. They kept me updated and didn't try to upsell me. I have the lifetime oil changes, so I exclusively use Alan Webb Mazda and have been for more than 10 years (multiple vehicles). I appreciate how efficient they are, the cleanliness off their waiting area, and the honesty.

Michelle

★★★★★

Edited 3 years ago

Drove up. Took three minutes for paperwork. Car was done quickly. Sent me a video of my car while waiting in lobby. Paid and done. Appreciate the free bottle of water and snack offerings. Everyone was courteous. Great experience.

will lows

★★★★★

4 years ago

Detrik was kind, communicative and gave me all the info I needed. I have only had my car back a day, but what a great feeling! So far, it is driving great! I am very pleased with my choice to go to the dealer, especially for such a costly repair. They beat the time frame I was quoted and allowed me to use their loaner while I waited. The only thing that would have taken them a step above would have been to vacuumed my car. I understand they don't have a car wash (which I believe they need), however a simple vacuum would have felt like it was above and beyond.

Jan Fujii

★★★★★

3 years ago

We had a wonderful experience at Alan Webb. Everyone was very personable and knowledgeable. They sent us a video when they looked the car over, included a list of things they thought needed to be done, indicating what really needed to be done and what was less important and we checked what we wanted done. They fixed it the next day. We were very pleased.

CJ Anderson

★★★★★

3 years ago

Have used for service since purchasing my 2014 CX5 from Alan Webb. Experience has been good overall. During each visit they've provided me with useful information about the overall condition of my car and services they recommend. Zero pressure to do anything I don't want to and prices seem reasonably fair for the things I'm not comfortable doing myself. I purchased lube for life when I bought my car so the oil changes are free, but this also makes it convenient to get other services here when needed. Scheduling can sometimes be tricky because they're often booked out a couple weeks in advance. I have to anticipate when I'll be due for my next oil change and make sure I scheduled it about a month in advance. The team is very friendly and efficient.

jane hobbs

★★★☆☆

Edited 3 years ago

Add an appointment for 9 AM cut my drop my car off and ask for a phone call so that I could pick it up before noon. Did not receive any phone called multiple times, put on hold, calls dropped and ultimately it was 3 hours before I got a return phone call. I was very frustrated. Eventually I was able to talk to the service manager who said they weren't finished with the car and didn't have any answers for me yet. Finally at 5 PM I called the dealership and told them to just have my car ready for me to pick up at 5:30. I still didn't know what was wrong/fix/needed. Within 2 to 3 minutes I got a call back from the service manager saying they couldn't find out why the display kept blacking out nor why the Is radar kept telling me it was disabled due to poor forward disability on clear days. People who work there are nice enough however they are shorthanded, they don't call back when they should, they don't answer the phone and it's very frustrating. When they do work, it is excellent. Hope they can get people hired so that customers aren't so frustrated with them.

Tosca Walker

★★★★☆

3 years ago

Appreciate the Lyft service from the dealer to home and advisor was friendly but I stated that I needed to be back at the dealership by a set time in order to get to work on time. The service time needed was about 1hour, I left the car there for 2 hours. Had to arrange my own ride to pickup car at the last minute and simply got a text stating my car was done after I called to tell them I was on my way in and the car needed to be done when I get there

Kimberly Kerlee

★★★★☆

2 years ago

The staff are always friendly and the service is always completed quickly and efficiently. I only have two things I would like to mention: I was sad to learn that the vancouver location did not offer a free interior vacuum and car wash with an oil change, which is not a huge deal. I also noticed the furniture in the waiting area is badly torn which is not very appealing to customers and can lead to sanitary and cleanliness concerns. Otherwise, an overall pleasant experience and I will continue to schedule all of my vehicle maintenance needs at Mazda.

Joey Weeks

★★★★☆

3 years ago

I received an email about a recall on the fuel pump O-rings. Scheduled to bring my vehicle in. Brought her in & they didn't have the O-rings for the fuel pump. So had to wait almost a week for dealer to get the part in. Also they said the labor booked for 3 hours. Dropped car off at 8, picked up car at 345-425. I liked the fact that they scheduled me in really quick the 1st & 2nd time.. overall service writer was quick on communication..

Heide Davis

★★★★☆

2 years ago

Detrik Blue at the front desk in service department was nice . Seemed a little inpatient with my requests and explanation of what all the services were entailing. Going in as a woman I always kind of expect to be scoffed at and it gave those type of vibes. I’m sorry I am not more knowledge in the car department but I would’ve really appreciated more of a breakdown of the services for the day. The ins and outs of everything. I will definitely return as it is the only Mazda dealership in my area.

Tiffany Conner

★★★★★

3 years ago

Customer service is out of this world. I am a stickler for quality customer service and Alan Webb raises the bar. I’ve even went in on their lunch brake and they still didn’t hesitate to check my tires when my sensor light was on. They are personable, honest, tentative, and do quality work. I don’t take my Mazda anywhere else! I’m actually dreading the day when I move from the area because good service like this is hard to come by:)

Rebecca Tilton

★★★★★

a year ago

My husband and I just financed a new Mazda CX-5 and the experience from start to finish was a very positive one. The Sales Associate we worked with was super knowledgeable and friendly and took good care of us. Everyone there has been great and we would recommend this dealership without reservation.

Emmanuel López

★★★★★

Edited 2 years ago

Update 07/21/23: Mazda staff were very responsive with my issue. I value they took the time and effort to solve this problem. -- The services were completed in time. However, there's lack of attention from operators that work directly with cars. Later in the afternoon I opened the front cover and found out they forgot to put a cap in one of the containers. This finding made me really anxious about the work they performed, and I had to double check they tightened all wheels correctly, and basically had to inspect my car and double check their work. This was time consuming and extenuating for me. As we know dealerships are more expensive than other many options, but one is willing to pay their price expecting certain level of quality on the service, and I found this experience kind of disappointing. Customer service was very helpful once I let them know about my issue, and they will deliver a new cap for me, which I really appreciate. Nevertheless, their quality is more reactive rather than preventive, which I consider they should work on. Thank you.

Christina Pierson

★★★★★

a year ago

We bought a car last week and were very impressed with staff and the ease of process, making it an enjoyable experience. Jason and Travis were exceptional in their customer service. The signing of the documents with Dave went easily. Y’all run a tight ship! We will recommend you. 😊