McCluskey Auto Body Shop

Spectacular Multiverse

★☆☆☆☆

Edited a year ago

This was an authorized body shop from my insurer after my car was hit - but I was mistaken if that was supposed to make this a good experience... what you get instead is dishonest promises delivery dates that postpone at the last hour, very rude staff and then the upsell you by causing problems that did not exist when you took it in - just an all around experience of the worst possible customer experience you can get!!! I started to see the signs when they started to pushing the promised date AT THE LAST MINUTE with various excuses - first time I undetsood, but then the 2nd, 3rd 4th and 5th time (pushing it out by a week or days each time)? Especially for me the last minute postponement and the extended delays was a nightmare when having to pay out of pocket for a rental in the meantime. You may think if they are not proactive, you can be proactive and just call ahead right? But when you call them, the impatient receptionist cannot answer any questions and only forwards your calls to "the shop". But your forwarded calls always go to voicemails which NEVER once get returned (why be deceptive and give a voicemail option if your office will not call back?). So you have no way of finding out if there will be another postponement! But there's more... On the 20th day at the shop (after 5 postponements) a few hours before pickup, I was told out of the blue that the body is fixed but that my battery was COMPLETLEY dead and so I had to pay extra for that (on top of the deductible)... Here's the thing - yes my battery is old but it NEVER had issues when I took it in (I never had problems and it ALWAYS started right away). So why was it only after DAY 20 and ONLY AT THEIR BODY SHOP, that the battery died completely?! They refused to even try explaining merely repeating endlessly that my battery was old and the weather was cold (meaning this was divinely destined to only happen while at their store?). So I was then FORCED to pay for the battery but guess how much they charge for their basic battery? almost twice the market rate. Was this a part of the reason they had 5 last postponements knowing that I was paying for the rental? Ad finally when I paid to pick up the car, was not given a battery serial number or any other info other than the battery mode on the invoice - so you tell me if you can trust this was a new battery. Also, only after you pay do they offer to let you see your car! Thankfully, at least the paint matching was good but the alignments were all off a bit - but at this point, you dont want to spend another round at their shop of uncertainties... Oh, and make sure you take pictures of the inside of your car because when you get it back, its going to look like someone had a mud-fight inside (thick dirt prints on all the seats and dashboard and a thick layer of some fine compound dust everywhere else). But hey, thats how we got the car... right. PLEASE IF YOU DONT WANT TO BE OVERCHARGED FOR BAD QUALITY SERVICE, DONT GO HERE.

Jacquelyn Gilligan

★★☆☆☆

2 years ago

Car has to go back in to have paint/finish corrected, trim isn't attached correctly and the rear panel isn't attached tightly. Not very pleased with my service. I have had work done previously and it was sufficient however this time it was not up to par.

Micaiah Copeland

★☆☆☆☆

2 years ago

After my vehicle was stolen and recovered, it wassent it here to for diagnostic and fixes. Paint job and cosmetics across the board (especially lights) were sub par, but went ahead and accepted my vehicle just to get it back since they kept promising me one date only to have it pushed for about two weeks. Each time they pushed my pick up date, they would only let me know after the date had already passed. I would leave voicemails only to have them unanswered. When it was finally ready for pick up, they called to tell me after 5PM, asking if I would be able to pick it up prior to close at 6PM and seemed annoyed that I would not be there til the following day. Picked up my vehicle and couldn't connect via bluetooth, but didn't think anything of it. Drove off the lot to get onto 75-S and only made it onto the on-ramp (approximately 0.2 miles) before the console system started shutting off and then restarting as if the car itself was restarting. Once got off the interstate and parked to call the body shop, realized the car would not lock either. Called the shop and said the best they could do was give me a 15-30 minute diagnostic appointment 1 week later. This left me with no car at all since the rental had already been returned when I picked this car up. I stashed it in a friends garage to try and keep it safe until the day of the appointment, at which point it would not start at all. Had it towed back to the body shop and was told if any issues were found to be unrelated, I would incur the expenses. That was over two days ago and the last time I was able to discuss my vehicle with anyone. Despite leaving messages and it being over 48 hours ago that my vehicle arrived, I cannot get anyone to answer my call and I have no missed calls or text updates. Even if it's an insurance claim, ask for your vehicle not to be sent here. 0 out of 10, but 1 was the lowest star rating option; as someone who has never left a review for anything no matter how bad, I actively do not recommend.

Sylvia Norris

★★★★★

Edited a year ago

I was not treated as another customer. I was treated as a guest. Danielle was very personable as well as the other staff who directed me to her office and answered other questions I had. I felt listened to as it was an insurance claim and they assisted me in what I should do and even had the rental service bring the care to me and had them pick it up afterwards. It was a seamless project. After I left and went to a grocery store my key fob battery died. Chad from McCluskey drove several miles to see what the problem was. I had thought the car battery had died. But he pointed out that the key fob message stated it was the fob battery. So I went to Advance Auto Parts in the Dillonvale Shopping Center - they had the battery and were also very pleasant and helpful. It could have been a frustrating experience but turned out to be an experience with nice helpful professional people. Thank you.

Ayanna Greer

★★★★★

2 years ago

I was very pleased with the work that I received on my vehicle customer service. Excellent management is wonderful. The staff is very friendly to my son who has autism they make him feel like he’s at home. My vehicle was fixed in a timely matter, and my vehicle looks perfect. You can never tell that my vehicle was damaged. I’ve also bought vehicles from here in the past, and I never had any problems with those vehicles. I would recommend McCluskey to any of my friends who are looking for a vehicle or who needs repaired to their vehicle. The ladies here make you feel like you’re at home. The gentleman are so pleasant, I just love this place and I will always do business here because of the wonderful customer service I received

Christopher Shepard

★★★★★

a year ago

Can't say enough about the quality of work and customer service here. For whatever reason, the other Cincinnati area body shops are absolutely abysmal - Caliber and Liberty (especially poor) have all in my experience been terrible, and Gerber was more than TWICE the price of McCluskey for the same minor repairs. Thank you, McCluskey team for timely, responsive and affordable service!

Adil Qarni

★☆☆☆☆

7 years ago

I brought my Jeep here because it was one of Geico's recommended repair centers. It was supposed to be a faster, all inclusive experience because I could get Geico to do the inspection, get a rental loaner and get the repair all in one spot. I read some mixed reviews online, but as a serial Yelper, I realize quite often reviews are only written when someone is upset so I figured I'd be fine. To sum up my experience, I am will never recommend McCluskey to anyone after this piss poor experience. The drop off experience was great, I was in and out in 20 minutes or so, and that included getting a rental car from Enterprise. Problems started as pick up time came around. It was supposed to be finished on a Friday, and the text updates up until Friday morning reflected that. Around 3PM, I still hadn't heard about when I could pick up my Jeep, so I call them. I'm initially told it'll be ready at 5:30, which then turns into 6PM, but they close at 6PM. Fast forward to Monday, I'm told it'll be ready at 2PM after I call them in the morning. To be fair, they do call me promptly at 2PM and leave a message that it's ready to pick up. I pick up the Jeep Monday evening, only to find both doors are not aligned, the rocker panel trim is not aligned, a chip in the newly painted door, the emblem isn't lined up probably, interior door handle trim is scratched, and falls out when I open the door, and the interior is covered in white dust from the body shop. I return my stuff to the rental car, and leave the car with them for another full week until it was ready for pick up. To their credit, this time the gaps were fixed, the emblem and trim lined up and the interior and exterior wiped down and washed. A 5 day repair quickly turned into 12 business days, and a total of 16 days. I made multiple unnecessary trips to the body shop to make sure they would do what they were supposed to the first time.

Kyle Grise

★★★★★

9 months ago

Have had my 2020 Ram repaired twice by McCluskey. Both times they were committed to getting the repair perfect. Clare did a great job at communicating and working with my insurance. Easy coordination with my insurance and Enterprise down the street. Would highly reccomend them!

Tarsha Henderson

★★★★★

3 years ago

I have nothing but great things to say about this location I went in with the mindset that I wasn’t gonna be able to get a car but I was proven wrong when I started working with TJ Seneschal and Eric Dirheimer those guys were great from the greeting all the way through the process. The customer service was beyond phenomenal with these two. Also with the rest of the staff they were nice and friendly and kept a smile on their face. I was able to walk out with a 2020 Chevrolet Equinox 🤗🤗they even helped me clean out my old car. I highly recommend you shopping there and ask for them.

Jodi Hurd

★☆☆☆☆

4 months ago

Made an appointment for body shop, arrived 10 minutes early, was handed a piece of paper to fill out, waited another 20 .minutes and gave up. I'll find another shop that cares about customer service.

Jalan Morgan

★☆☆☆☆

4 years ago

Worst service ever. My car was in an accident, bumper was fixed but my car came back worse than the cosmetic damage that it was brought in for. I hope no one ever uses them because you will quite literally regret it for the rest of your life. My car has never made this sound ever and after I got it back it made the noise. My advice get a dash cam because these people are crooks.

Grace Furtwengler

★☆☆☆☆

4 months ago

They never answer the phone. I’ve left two voicemails and never got a call back. The last time I got an oil change they didn’t reset my car, so it kept notifying me that my oil was low and I had to come back in for them to do that. Won’t be going back to this location.

Xander McLaughlin

★☆☆☆☆

Edited 2 years ago

****Do not get your car repaired here if you care about how your car looks or if your time matters**** I took my car in after I got in a fender bender. It took the body shop almost three months to repair the damage— when it was initially supposed to take two weeks. It included repairing the fender and replacing the front bumper cover and hood. Months later I take it back because people point out to me that the color on the fender does not match the bumper and is a cream color compared to the white. Turns out they were correct, and it is very noticeable from looking at it close up. You can see in the photo below. The fitment on the hood/front bumper was also abysmal. You can see in the photo attached that it’s very uneven. Unhappy with the repairs I scheduled an appointment to have them look at the issues. I came in for my appointment today, and Julie was very kind and helpful as she had been on the phone. Shoutout to her. She appeared to be the only person working in the customer service department when I got there and had to deal with several customers at once. I can assume customers often complain about the quality of their repairs, based off the other many negative reviews and my personal experience. I feel bad she has to deal with it. Soon enough another lady from the shop came out and told me that because there had been minor damage (a scrape) on my bumper since I had it “repaired,” it voids their warranty because they would have to take off the bumper to look at it. She then informed me I would need to file another claim if they wanted to even look at the car. The paint was obviously not like that before, and I paid for the job to be done correctly. She agreed the paint did not match, but there’s nothing they can do about it, unless of course I file another claim. Repair was nearly $8k for a brand new car... I feel like it’s not ridiculous to want the paint to match and for the parts fitment to be done correctly. Clearly on the receipt, it says it was “cost effective” to repair the fender than replace it preventing the body shop from needing to blend the paint. I’m glad it cost them less to completely ignore the paint on my car. If you’re going to be more cost effective you could at least do it correctly. All in all not a great experience to say the least. I would encourage anyone whose insurance chose this place for repair to insist on using another body shop.

Harold Malaby

★★★★★

4 years ago

First time to use this shop and couldn't be happier. From check in to checkout it was smooth sailing. Communication is key to any business and my service with Jon who worked on my truck to front desk and manager were superior. Even status updates during the process much appreciated. I have a New Truck again. Thanks Jon, Dave and Team.

donald carman

★★★★★

2 years ago

A deer jumped in front of my vehicle causing a lot of damage. After contacting my insurance, they wanted me to send my vehicle here. I was hesitant about sending it her due to the bad reviews. But i can honestly say that I had great service here. I inspected my vehicle when it was completed. The work looks amazing and you can’t even tell my vehicle was in a wreck. They quoted me a month to fix all the damage . It took just 2 days longer. From my understanding, Chevy was on strike at this time. So I understand. I’ll include pictures . Thank you for an amazing job!

Chad Adams

★★★★★

10 months ago

Bought a Corvette on a Saturday, and a week and half later, I was hit in the rear of the car. On Tuesday, my wife called McCluskey Body Shop and Wednesday morning, I dropped it off. I was already impressed with the quickness of getting the car in for work. From the time I dropped my car off to the time I picked it up, great communication from the shop. Originally estimated for a Monday pickup, I got the car back on a Wednesday morning, but that was the really only hiccup and wasn't much of an inconvenience. Easy to pickup rental car through Enterprise, and even an easier drop off of the rental car when picking up. The only thing that could have been better? I could have not had my 9 day old Corvette rear-ended in the first place. ;) From time of accident to time of repaired, 8 days. Pretty darn good and the work was excellent. Photo of damage before work shown. I'd show you the work after, but it looks brand new, so not much to show.

Andrew Emrick

★★★★★

2 months ago

McCluskey Auto Body Shop was extremely professional, timely, and very detailed with the repair of my vehicle. The quality of work was excellent, and they kept me informed throughout the entire process. They also made dealing with my insurance company about as convenient and stress-free as it gets. Highly recommend.