McDermott Auto Group

Tony Sethi

★★★★★

4 years ago

I just recently sold my Lexus GS350 back to McDermott and Anthony Faustini was the sales representative that helped me. He was very professional , caring and very knowledgeable of the process! There were no surprises and everything went very smoothly! I highly recommend McDermott Lexus & Anthony Faustini if you are in the market to purchase a car . 👍

MonadKing

★★★★★

4 years ago

We picked a used car there on the Lexus side and it had to go back for some service after the sale. The service department was great to deal with and Todd was super working with him. He even introduced the machanic that found the problem with the car and fixed the issue.

Emma Tingley

★☆☆☆☆

11 years ago

I am disgusted with the way that my experience turned out. I would love to say that my experience was amazing as I am happy with my purchase. I am just unhappy with who received my business. I was treated as though I was beneath those who I came in contact with because I "looked young." I then decided to put a payment down on the car in cash and received a snide comment about how he "hoped I didn't just print this off." This was offensive and unprofessional. The entire time I was in the store I was treated as a young kid who had no idea what she was doing and had to prove myself at every single step. Any opportunity they had to get more money out of me, they took it and were upset when I was able to see past that. I understand the nature of the business but it also requires professionalism and a certain degree of customer service. As someone who works in customer service, the service I received does not deserve the amount of money that they received. I am upset that I did not take my down payment back and go elsewhere with my business, I would have paid and will in the future pay more money to a different dealership in order to prevent them from getting my business and ensure a better, less stressful and frustrating experience. Not only was I treated poorly, but they were blatantly trying to "pull one over on me" or were unable to use their computer program correctly. The numbers I received were off and they continued to be off throughout the entire process until I reached a financial coordinator, Armad, who was the only helpful employee I came across. Thanks to him I was able to get a little excited about my car as he was supportive and was concerned with how I felt. The sales tax was printed wrong and the title and registration amount were also printed wrong and the manager told me a different number every time I spoke with him. They were charging me more on paper for both the sales tax and the registration and title. Once I signed all the paper work and was set up for the car, they gave me the keys and sent me on my way...without having collected my full down payment. If I had wanted to I could have left the dealership with my money still in hand. The unprofessional nature of my visits was appalling and a staff change could not come soon enough for this dealership. I am disappointed with my experience as I feel as though it could have gone better if the individuals involved were friendly and able to listen to what I had to say instead of getting frustrated. This includes a manager which I thought was atrocious. Both myself and my parents have been Chevy drivers all of our lives and have never received such treatment. I would not recommend this location and they did not deserve my business.

John Z

★★★★★

10 years ago

I have to say I love this dealership, and believe me, I don't say this lightly. In fact, I haven't said that to any other dealerships I had my cars serviced. People are helpful and nice there. They seem to be happy, uplifting, efficient, and are willing to do honest business. Turnover is low as I see pretty much everyone I met a few years ago is still there. When I stop by the dealership on weekends, I often brought my entire family, including four little ones. People there would joke and play with them, whether or not they are directly involved with working with me on a deal. Armad, Luis, Ralph, Shelby, and Tom, you are my favorites! They are tremendous assets to the dealership. Treat them well!

Heather Rozum

★★★★★

4 years ago

Greg was extremely knowlegable, helpful, and patient throughout the whole car buying expierence. He understood my needs and worked with me to make sure I was happy with what I purchased. He made sure I understood my options and made the car buying experience pleasant and easy. Kevin and Jake helped with any questions I had as well. I highly recommend working with Greg if you are in the market for a new vehicle.

Dominic Viscuso

★★★★★

2 years ago

Had my 6 months regular maintenance and tire rotation done. Anthony and Tanya both were great. Been going to McDermott Lexus for many years Always excellent service.

Joann H

★★★★★

2 years ago

What a great dealership! Went in with a friend to buy a Lexus. The girl at the fron desk (i think her name was Jen), was so pleasant and helpful. My friend definitely loves her Lexus. While I was waiting for her, every staff member that walked by made it a point to say hello.

Kristen Fleury

★★★★★

5 years ago

I am so glad I ended up buying my Jeep here. They were so accommodating and understanding about my crazy schedule and they delivered on the best car I've ever owned! And their customer service is so good, the salesman Paul really went out of his way for me. Even with it being a far drive, I'm buying my next car from here too :)

Quan

★☆☆☆☆

Edited a year ago

I like the place overall. I recently bought a used 1500 Silverado with about 14k miles. I think the transmission might be slipping in and out of first but I’m not to concerned as it’s warranted. Will call shop tomorrow to have it looked at but overall again it was a good experience and this transmission doesn’t scare me to much cause I’m sure it will be corrected if need be. Edit: Would reduce stars but I blame myself thinking Chevy would handle the issue for 3 yrs they said the hard shifting was normal, then the transmission pretty much exploded. Lol replaced it with no further warranty even tho these models have come to be know lemons. Lesson learned sold it for a Subaru legacy… yeah it was that bad. 🤣😂 sold my 2018 hot wheels Camaro too(kinda regret it now tho) looked nice but probably would blow up too.

Goop

★★★★★

3 years ago

I knew what car I wanted when I first made my appointment, and David White made the process very quick and easy. When I arrived at McDermott the vehicle was running and ready for me to look at, no waiting at all. A little bit of paperwork and a few minutes later I was test driving the vehicle. Dave was very honest and straight forward which I needed in a salesman as a first time buyer. The very next day I was driving the car home and am now able to say I am the proud owner! Thank you Dave!

Lisa Klein

★★☆☆☆

a year ago

The buying experience was amazing! However they lost a key fab and the windshield was cracked It was Memorial Day weekend. We are still waiting for the key fab and windshield and brakes looked at. Many calls. Even a trip down there. Still waiting

Steve Ardito

★☆☆☆☆

9 months ago

This dealership has gone straight down the drain since the aquisition by Craptree Group! All managers gone, sales people gone, and a service department that cant find sand at the beach! Rude, lassafair attutudes, lying and just unreasonable, PERIOD! Called Hamden Chevy and what difference. Seven vehicles here.... bought and NEVER AGAIN! AVOID CRAPTREE CHEVY PERIOD!!

Panagiotis Konstantinidis

★★★★★

2 years ago

Tom Rowe and the finance manager are a national treasure and must be protected at all costs. From start to finish 5 star service. Thank you for the great experience.

A-1 Cleaning LLC

★☆☆☆☆

2 years ago

I was looking @ a 2009 Corvette Z06 with 26k miles on Friday afternoon 10/24/23. They wanted $47,800. I offered them $45,000 in Cash "real money" as in no check, & they refused. Now, 3 days later it's listed for $46k. If they were smart, they would of accepted $45,000 IN CASH. How Dumb.. ALL used cars have fallen 10-15% just in the past 2 weeks.

Chan Chuongvan

★★★★★

Edited a year ago

I bought a Lexus RX350 from this dealership on July 7 ,2023. As of today, October 13 I am still waiting for delivery of my second fob. Really, disappointed . Update 1/27/2024: My second fob finally came in. I raised the rating. Communication could have been better. Brought my car in for service 6/14/2024. Excellent customer service from Tanya P and Ryan. Ryan fixed the Google Map navigation voice I struggled with for months. Really impressed and appreciated. Raised rating.

Ernest Saunders III

★☆☆☆☆

Edited a year ago

***Beware CHECK ENGINE AFTER PAYMENT ALERT •MC DERMOTT LEXUS EAST HAVEN •May 4 th 2024 I walked in and said I would like a car that I can register for my business and that I just started a local business a few blocks away here in The East Haven. I explained that I’m disabled and need a vehicle that can get me where I need to go without issue. I was told by John Keklik that they had a 2017 Mercedes that had passed 160 point inspection and was ready to go. He and I agreed on $ 20,000 out the door. I got the cashiers check within an hour. Before I pulled off. I noticed a nail in the tires so the gentleman John Keklik said we will fix that in a few days by ordering me new tires,. I started the car in the morning and turn the air conditioner on and for about 10 minutes. The worst smell ever came out of the air conditioner that smelled and it’s still there. There’s something rotten inside the car engine I drove to the car wash a block away from my house another only two blocks from the dealer and the next morning the light came on and I went to AutoZone and they told me it’s a booster sensor issue. I went to the dealer and he told me that when the tires come in, they will fix the light. I told him that the car is crawling in four-wheel-drive and I cannot drive it so he gave me a loaner for a few days and took my car then gave it back to me a few days later off and started saying things like “AS IS”. I told him you can’t turn the light off and sell me the car knowing that it’s gonna break down the next day for $20,000. I told him that would destroy my business. Within three days, the light came back on and has come on after a few days every time they repair it. 5 times the light went off because they turned it off and then it came back on when I left the next day. in the past six weeks they have not documented what the actual issue is only that they’ve turned the light back off. Well the next day the light came on again and now it’s on to stay because it won’t turn off and they don’t know why. the lights back on and they’re telling me I’m stuck with the car unless I want to give it back to them for 14,000 on the trade-in which is 6000+ less than what I gave them a few weeks ago. Since they’ve had the car and have done several repairs to try to fix the check engine light., they took out a circuit or a coil and caused another light “anti collision light” to become inoperable it that they caused. I have another light on and they’re telling me that they don’t know why the lights on, but they can’t turn it off. Mc Dermutts suggestion is I sell it somewhere else and take a loss of $7000 to Them or pay them $11,000 more to get into a different vehicle The most difficult part was that from day one I was offered a warranty on a vehicle that’s not in warranty and if I would’ve took it and paid almost $1000 that day I would’ve had seven repairs done in six weeks which would’ve broke my company. After I raised the issue that I was not happy with the service I was kindly escorted out the door, as if I did not matter to them as they reminded me that most likely no lawyer would take this kind of case and I’m most likely just stuck with the car as they all talked about their firearm licenses for whatever reason they decided to bring that up., that stung. Someone told me years ago when when I had become disabled that there is a lot of people who would try to take advantage of you so I’m always cautious but this time me being trusting with Lexus McDermott cost me $7000 and now I’m stuck with the car I cannot pass emissions with, and I just bought it a few weeks ago and they have no way out of this other than telling me to leave and buy a warranty from them that will of course have me spending absorbent amounts of money over and over and over and over again. Today is July 3 and already missed Father’s Day last week and two jobs out of town. Tomorrow is July 4 and I don’t have a usable vehicle after spending $20,000 and there’s no way they are able to help me. 7/8/2024 Blinking engine light within 24 hours of me driving away.

Donna Keeler

★★★★★

5 months ago

My experience in purchasing my new vehicle was amazing. The staff was attentive andvery pleasant. I worked with 3 awesome men to make it happen. They were all very experienced in their jobs. I can't thank you enough for making this purchase go so smoothly. They explained the process step by step and answered all my questions. They work hard to make me feel important. I highly recommend Crabtree if you looking to purchase a new vehicle. They are definitely a 5 star dealership. Thank you.