Monro Auto Service and Tire Centers

Carol Meeker

★★★★★

4 months ago

These guys were the nicest young men I think anyone could ever meet. So very nice. Went above and beyond

Ed Raimo

★★★★★

2 months ago

Lillian Echevarria was super helpful and took us right in when we were riding on a dount in a tough situation. Great employee!

James Hendel

★★★★★

4 months ago

Service tech Raheem was efficient, easy to communicate with, and has a demeanor that made me super confident in the product choices he recommended for me. It was an actual pleasure shopping for tires.

Joe P

★★★★★

4 months ago

This place is great! Had a flat on my way to work and the manager at the front desk worked fast to get me in and even stayed late to put it on for me. I'd give him and this location 10 stars if I could!

Cassandra Cook

★★★☆☆

5 months ago

The assistant manager Anna Bambino. She was very helpful, very kind, willing to listen and work with me. I really appreciated her. Why would you get rid of her? I won’t be coming back there until Anna comes back!!!

Anna Niemiec

★★★★★

4 months ago

The Manager Gabe was very friendly and knowledgeable. The tech on duty, Barb was also very knowledgeable with a great attitude. I will returning again.

Danielle Rivera

★★★★★

5 months ago

John was SUPER helpful when we arrived after breaking down on a roadtrip. He went above and beyond to make sure we were safe and taken care of. He made a stressful day easier! Thank you!

Emily L.

★★☆☆☆

a month ago

Scheduled an appointment for an oil change here and had to wait for more than an hour after I arrived for my appointment to get checked in. Front desk wasn’t friendly and the price of their oil change is higher than competitors, such as valvoline, by $40.

Joseph Wright

★★★★★

3 months ago

phenomenal service, arrived at the shop early/ was greeted genuinely; not only fast service, but quick to fix concerns of payment buy one get two fixed whats better than that

Armand J. Cobb (A9 ARTS)

★☆☆☆☆

2 months ago

I had no choice but to put one star. They deserve no stars. They gave me the worst service ever and charging me triple. I do not recommend bringing your car there AT ALL.

Déjà Kai

★★★★★

5 months ago

Very satisfied! Great customer service. Efficient and reliable workers that are very careful and precise with their job! Would highly recommend! Gabe and his crew are amazing!

Christopher Benoit

★★☆☆☆

5 months ago

I usually get my car serviced at the dealer but came here specifically for my breaks. Was very clear that I was only interested in getting my breaks completed. They produced a report saying that my battery needed to be replaced (it’s at 86%) , that I needed new tires (dealer just checked them and aligned them), that the shocks on my car were bad and all of these other issues. It came off as very scammy. Additionally they were not any cheaper than the dealer and honestly I should have just let VW complete the repair. I made a 10:30am appointment for the breaks- they did not confirm the service / price until 4:30 in the afternoon and had to keep my car overnight. Will not be back. The manager Gabe was polite and professional but the whole shop felt like a scam job honestly.

Alexis Zarrillo

★☆☆☆☆

a month ago

Unfortunately, the only way to post this review is by giving 1 star, but I honestly wish I could give this place negative stars. I came in around 4:45 for a 5:00 oil change and tire rotation. The guy at the front desk took my information, had me sign paperwork, and told me he’d call in about 45 minutes when my car was done. By 5:45 I still hadn’t heard anything, so I drove back over and waited in my friend’s car. I could clearly see my car through the window with the hood up — but instead of working on it, there were about five employees sitting in a circle eating and smoking cigarettes. At 5:55 I went inside to ask what was going on. The front desk guy opened the door and asked a woman, “How much longer for the Jeep?” She shot him a dirty look, and when he told her “I need the white Jeep worked on now,” she slammed her food down, huffed, and stormed off. That alone spoke volumes about the professionalism there. Then I was told it would be another 45 minutes — only to find out the oil change hadn’t even been started yet. So a promised 45-minute service had already turned into over an hour and a half with nothing done. At that point I refused to wait any longer, meaning after all that trouble I didn’t even get the full service I originally came in for. That is absolutely horrible business. Having staff sitting around smoking and eating while customers’ cars sit untouched is unacceptable. Between the lack of urgency, poor communication, and rude attitudes, I would never trust this place with my car again. If you want respectful customer service and confidence your car is actually being worked on, stay as far away from this place as possible.

s a

★☆☆☆☆

a month ago

DONT EVER COME HERE. They scammed us and made us wait a whole hour and we never even got the oil change we paid for. This happened in October, then we were trying to figure out why my car was being weird. We brought it to another shop, they said we had no oil. They also said our tires needed work, we went somewhere else, they said our tires were fine. They try to juice every penny out of you.

Matthew Iannantuoni

★★☆☆☆

2 months ago

TLDR: Came in for brake pads and they knowingly let me drive off with bad brakes in the CT winter. Full story- I came in around Thanksgiving to get my brake pads replaced and an oil change. If I wasn’t busy with exams and work I probably would have just done it myself on the pavement. After it was on the lift, they called saying it needed a new front caliper hose and a new rear caliper; I agreed. At the end of the day, they said it was braking fine (but would feel off due to the new caliper and pads) and sent it home. They couldn’t get the dashboard brake warning light to turn off and said that doing so would require removing the master cylinder the next day, but if I could ignore the light, the brakes worked fine. For the next three weeks the brakes felt soft but the car stopped. Then, on December 23, the brakes totally failed on an icy drive home from work. I limped it back in using the emergency brake the next morning. I told the guy it was probably the master cylinder because: (1) the brake fluid reservoir was less than halfway from min; (2) the brakes could be partially pumped back up; and (3) a similar issue had happened to a previous car after compressing the calipers for new brake pads- the pressure on a worn out seal can cause it to fail. He ignored me and kept cutting me off, I found out why. A few days later, he let it slip over the phone that they knew the rear brakes weren’t bleeding correctly back in November. They thought the rear caliper hoses were clogged but replacement hoses were “hard to find,” so they sent me on my way without so much as a heads up. They also did not connect the trouble bleeding with the persistent brake warning light. Five days later (to be fair, that includes Christmas) they called me to say they replaced both “clogged” rear caliper hoses but the brakes were still squishy and it was probably the master cylinder. I told them I just wanted the car back. They made me wait another day just to put the tires on and take it off the lift. At that point I left work to pay and get the car towed to another mechanic. That mechanic replaced the master cylinder the next morning. The light is gone and the car stops like normal. Monro never even asked why I was going through the trouble of getting it towed to another shop. I have no problem with them starting with the hoses before doing the master cylinder- they’re the professionals and replacing the master cylinder is not a small job. I do have a problem with them not telling me about the rear brakes in November, even if they couldn’t (or didn’t want to) fix it. Not knowing, I put myself and everyone I drove around at a big risk every day for three weeks. What if they had failed on the highway? Brakes are an important part of a car; don’t trust them with yours.

Melanie

★★☆☆☆

a month ago

Really no point making a service appointment. I booked an oil change for last week, and when I came in I was told it would be over an hour wait due to staffing. Rescheduled for this weekend … same exact thing. I don’t take issue with the staff (both times they were polite) but why are appointments even being made when the times can’t be accommodated? I understand most appointments are rarely right on time and there’s going to be some waiting involved, but an hour after the scheduled time? Won’t be booking another service.

Sid L.

★★★★★

3 weeks ago

It is my first time walk-in here, my tire keeps losing gas for a long time. I got my tires checked here for free and one of the tire sealed for free. Very friendly and honest people. I highly recommend this place and will come back.