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About Business
Conveniently located in East Haven, CT, Monro Auto Service and Tire Centers has established a strong presence in the Car Repair market. They have specialized expertise in Tire shop, Auto repair shop, Brake shop, making them a top-choice Car Repair specialist in New Haven. Backed by 392 satisfied customers, they currently hold a prestigious 4.5/5 star status on our platform. They take pride in serving the diverse needs of East Haven, CT residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Monro Auto Service and Tire Centers is the go-to destination for quality and service in East Haven, CT.
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Google Reviews
Sid L.
★★★★★ It is my first time walk-in here, my tire keeps losing gas for a long time. I got my tires checked here for free and one of the tire sealed for free. Very friendly and honest people. I highly recommend this place and will come back.
Melanie
★★☆☆☆ Really no point making a service appointment. I booked an oil change for last week, and when I came in I was told it would be over an hour wait due to staffing. Rescheduled for this weekend … same exact thing. I don’t take issue with the staff (both times they were polite) but why are appointments even being made when the times can’t be accommodated? I understand most appointments are rarely right on time and there’s going to be some waiting involved, but an hour after the scheduled time? Won’t be booking another service.
Matthew Iannantuoni
★★☆☆☆ TLDR: Came in for brake pads and they knowingly let me drive off with bad brakes in the CT winter. Full story- I came in around Thanksgiving to get my brake pads replaced and an oil change. If I wasn’t busy with exams and work I probably would have just done it myself on the pavement. After it was on the lift, they called saying it needed a new front caliper hose and a new rear caliper; I agreed. At the end of the day, they said it was braking fine (but would feel off due to the new caliper and pads) and sent it home. They couldn’t get the dashboard brake warning light to turn off and said that doing so would require removing the master cylinder the next day, but if I could ignore the light, the brakes worked fine. For the next three weeks the brakes felt soft but the car stopped. Then, on December 23, the brakes totally failed on an icy drive home from work. I limped it back in using the emergency brake the next morning. I told the guy it was probably the master cylinder because: (1) the brake fluid reservoir was less than halfway from min; (2) the brakes could be partially pumped back up; and (3) a similar issue had happened to a previous car after compressing the calipers for new brake pads- the pressure on a worn out seal can cause it to fail. He ignored me and kept cutting me off, I found out why. A few days later, he let it slip over the phone that they knew the rear brakes weren’t bleeding correctly back in November. They thought the rear caliper hoses were clogged but replacement hoses were “hard to find,” so they sent me on my way without so much as a heads up. They also did not connect the trouble bleeding with the persistent brake warning light. Five days later (to be fair, that includes Christmas) they called me to say they replaced both “clogged” rear caliper hoses but the brakes were still squishy and it was probably the master cylinder. I told them I just wanted the car back. They made me wait another day just to put the tires on and take it off the lift. At that point I left work to pay and get the car towed to another mechanic. That mechanic replaced the master cylinder the next morning. The light is gone and the car stops like normal. Monro never even asked why I was going through the trouble of getting it towed to another shop. I have no problem with them starting with the hoses before doing the master cylinder- they’re the professionals and replacing the master cylinder is not a small job. I do have a problem with them not telling me about the rear brakes in November, even if they couldn’t (or didn’t want to) fix it. Not knowing, I put myself and everyone I drove around at a big risk every day for three weeks. What if they had failed on the highway? Brakes are an important part of a car; don’t trust them with yours.
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